4. WHAT IS COMMUNICATION ?
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and
receiving information among people…
Medium
Encode Decode
5. WHY IS COMMUNICATION
IMPORTANT
• Inspires confidence
• Builds respect in business and social life
• Helps make friends
• Develops a distinct personality
• Reveals your ability to others
11. LISTENING
“If we were supposed to talk more than listen, we
would have been given two mouths and one ear.”
Mark Twain
12. LISTENING
• Listening is not the same as hearing; learn
to listen not only to the words being spoken
but how they are being spoken and the
non-verbal messages sent with them.
• Use the technique of clarification and
reflection to confirm what the other has said
and avoid any confusion.
• Try not to think about what to say next
whilst listening; instead clear your mind and
focus on the message being received.
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13. • Finally, the best thing you can do to
improve your communication skills is
to learn to really listen—to pay attention
and let the other person talk without
interrupting.
• It’s hard work, we know, but “A good
conversation is a bunch of words elegantly
connected with listening.”
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14. WAYS TO IMPROVE LISTENING
PARAPHRASEPARAPHRASE
Restate what was
said in your own
words
PARAPHRASEPARAPHRASE
Restate what was
said in your own
words
SUMMARIZESUMMARIZE
Pull together
the main points
of a speaker
SUMMARIZESUMMARIZE
Pull together
the main points
of a speaker
QUESTIONQUESTION
Challenge speaker
to think further,
clarifying both your
and their
understanding
QUESTIONQUESTION
Challenge speaker
to think further,
clarifying both your
and their
understanding
15. BODY LANGUAGE
• Body language is a huge part of how we
communicate with other people.
• If reading body language doesn't come
naturally to you, or if you'd simply like to
get better at it, there's a huge body of
work that details what the body is really
saying. 15
17. UNNECESSARY FILLERS
• Um’s and ah’s do little to improve your
speech or everyday conversations. Cut
them out to be more persuasive and feel
or appear more confident.
• One way is to start keeping track of when
you say words like “um” or “like.”
• You could also try taking your hands out of
your pockets or simply relaxing and
pausing before you speak.
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18. SPEAKING SPEED
• Nobody will hold it against you if
you speak more slowly and clearly.
• Great speakers do the same to get their
message across.
• Selecting your words carefully may also
be seen as a sign of respect towards your
audience.
• Shows that you want to give them the
best possible answer.
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19. TIME TO THINK
• Give yourself time to think.
• You may be worried that the people you’re
talking to are impatient and would like you
to say what you want as quickly as
possible.
• First of all, it may not be true – people
often prefer a well-thought-out answer to a
rushed one.
• So just relax and before answering take
time to think. 19
21. HUMOUR
• Laughing releases endorphins that can help
relieve stress and anxiety; most people like to
laugh and will feel drawn to somebody who
can make them laugh.
• Don’t be afraid to be funny or clever, but do
ensure your humour is appropriate to the
situation.
• Use your sense of humour to break the ice, to
lower barriers and gain the affection of others.
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22. EMPATHISE
• Empathy is trying to see things from the
point-of-view of others.
• When communicating with others, try not
to be judgemental or biased by
preconceived ideas or beliefs - instead
view situations and responses from the
other person’s perspective.
• Stay in tune with your own emotions to
help enable you to understand the
emotions of others.
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23. POSITIVE ATTITUDE AND
SMILE
• Few people want to be around someone
who is frequently miserable. Do your best
to be friendly, upbeat and positive with
other people.
• Maintain a positive, cheerful attitude to life:
when things do not go to plan, stay
optimistic and learn from your mistakes.
• If you smile often and stay cheerful,
people are more likely to respond
positively to you. 23
24. MINIMISE STRESS
• Some communication scenarios are, by
their nature, stressful.
• Stress can however be a major barrier to
effective communication, all parties should
try to remain calm and focused.
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25. IMPROVING COMMUNICATION
• Don’t use cliches
• Brevity
• Sincerity
• Don’t praise yourself
• Avoid argument
• Be tactful
• Silence
• Enunciation
– Clear, loud, syllables. Flexibility of tone
26. PRACTISE
• For distinct enunciation, every word, every
syllable, every sound, must be given it proper
form and value.
• Think of the mouth chamber as a mold, in which
the correct form is given to every sound.
• Will you please move your lips more noticeably?
• The teeth should never be kept closed in
speech.
• Through practices, we can learn to speak more
rapidly, but still with perfect distinctness
27. Ways to gain effective conversation
• Good use of English – avoid errors
• Improved vocabulary
• Avoid old phrases
• Use humour
• Add interesting story
• Improve clarity of voice – practice
32. Practicing Your Presentation
• Simulate the
presentation setting
– Practice aloud
– Practice standing up
• Time your
presentation
• Memorize your
opening few
sentences
• Watch yourself in a
mirror