New performance validation efficiencies with WAN emulation and HP Software

1. New performance validation efficiencies with WAN emulation and HP software Adam Clay Vice President, Worldwide Sales at ShunraSoftware Jeff Chapman Head of Technology at ING Direct Howard ChorneyLead Consultant at JES Consulting

2. Shunra Complements HP Solutions Application Performance Intelligence

3. Agenda Introductions Managing Customer Experience at ING Direct Jeff Chapman, Head of Technology Mitigating Risk of Application Failure during a Data Center Relocation & Consolidation Howard Chorney, Lead Consultant Questions

5. Over 13 years of Software Development and IT Management Experience

8. Why so business critical?

10. Integrated with VoIP & call routing

11. Four call center locations

12. Challenges

13. Needed to open new call center in Hawaii

15. Shunra in ING Direct

16. Evolved Best Practices Testing

17. Application Performance Formula

18. About Howard Chorney 30 Years of Industry Experience Software Software Development Life Cycle (SDLC) experience Development and QA disciplines Hardware Gate Chasing Customer Service Maintainability Engineering

19. Mitigating Risk of Application Failure during a Data Center Relocation & Consolidation Howard Chorney, Lead Consultant

20. The Challenge Fortune 100 company was planning data centers updates Consolidations Relocation Outsourcing Entire company was affected Enterprise Performance Test Development Team tasked to test before production implementation

21. The Solution Our EPTD team was: Experienced in the majority of major applications Experienced in the infrastructure Experienced in an array of testing tools Experienced in performance risk management CMMi rated staged equivalent level 3

22. The Solution Developing the approach: Performance Risk Assessment Testing methodology, tools selection Gap analysis Testing Results analysis Reporting and recommendations

23. Performance Risk Assessment Formal industry wide method for establishing testing needs based on a set of objective criteria Performance Risk Assessment Steps Assessment goals Assessment classifications, scores and mitigation strategies (Critical and High classifications required full testing) Assessment interviews Assessment analysis and scoring Assessment reporting

24. Testing Methodologies and Tools Testing methodologies we used the EPTD CMMi rated phased approach Scoping, Requirements, Development, Execution, Analysis & Reporting, Project Closure Tools selection Performance Testing = HP Performance Center Provided EPTD with ability to simulate multiple users accessing applications simulating real world business transactions while gathering all our required performance statistics such as CPU and memory utilization.

26. Network Modeling and physical simulations = Shunra VE appliance and Shunra Desktop

27. Provided EPTD the ability to simulate all required network attributes including, Latency, Packet Loss, Network Footprints over multiple routes while gathering all the necessary results. Also provided us the ability to adjust the above characteristics for what if scenarios“The Shunra products are not only cool technology, the products really work” - Howard Chorney

28. Gap Analysis Assess each application against the score Determine steps to cover mitigation requirements Critical and High: Did we have existing automated testing? Did the tests satisfy the testing requirements? Medium and Low: Did we have application monitoring tools in place to satisfy production monitoring requirements?

29. Testing Using our tool sets and CMMi rated methodology testing went as planned All from the comfort of our local lab!

30. Shunra Software as a Service We contracted with Shunra Professional Services to assist us with their testing points Working with the Shunra engineer provided us with the knowledge and confidence we needed to complete on going tasks involving the Shunra appliance on our own The Shunra engineer was also very valuable in writing hooks into performance center to increase the value of our results sets

31. Results & Analysis Analysis was easy because we trusted our results. HP Performance Center we’ve been using for years The Shunra VE appliance we had the fortune to discover it’s value on a smaller scale project where we leased the box. We tested an application over a simulated satellite link. We then tested the application over a real satellite link. The results sets matched thus proving to us that we had the right solution

32. Reporting and Outcome Reporting Based upon the results we were able to report on several potential issues Outcome Systems, network and application teams deployed and tested potential solutions prior to production. Note: Some of the actions included not moving applications to the alternate site.

33. Questions? Thank You! www.shunra.com US: 877.474.8672International: +44 (0)207 153 9835