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last cv 2014

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last cv 2014

  1. 1. CURRICULAM VITAE SIHAM LAHBICHI Mobile Number: 050-7926680 Email address: sihamlahbichi@hotmail.com OBJECTIVES To obtain a challenging position that will prove my skills acquired through my experience and be able to contribute good ideas to the company. QUALIFICATIONS & Skills A High motivated, experienced Strategic Technical Assistant/Office Administrator with exceptional skills in Administration and secretarial works. Commended for dedication and excellence in achieving goals and management objectives and willing to do whatever it takes to complete tasks effectively and efficiently. Continually strives for excellence in self and provides incentives for staff members to excel professionally and personally. WORK EXPERIENCE  Abu Dhabi Motors L.L.C /Abu Dhabi August2010-Present (Reception & Customer service & Appointment Planer)  Greeting the Customer and Receiving the Cars Checking the Complains  from the Customers and Delivering the Cars  Daily reports with the customer in and out plus the walking  customers.  Receive complain and suggestion from calling the customers  and asking for the service treatment from the reception area  and delivered to the CRM manager.  Answers incoming phone calls in a professional and courteous manner, determines intent of caller and routes calls to make appropriate connections  Appointment planner ,making appointment for the service department in both system (ABAS & AUTOLINE) (CRM Administrator) Receiving complaints and inquiries from Middle East and The Ministry of Economy, calling the customers and asked them about the last visit for their car service and after receiving a brand new car to ask about the sales and the service adviser, doing daily CRM complaint reports and send it to the management. Upgrade service contract “extend warranty” persuade customers to extend the service contract. Receive complain and suggestion from calling the customers and asking for after the service and delivered to the CRM manager.  2009-2010 Abu Dhabi Tourism Authority Work as a model and hostess in the exhibitions (Abu Dhabi gulf, IDX, ADNC) give the guess brochures about Abu Dhabi touristic places, and show them the maps of the places in UAE.
  2. 2.  Sales Assistant Manager VINCCI –MARINA MALLABU DHABIAL SHAMSI HOLDING GROUPOCTOBER 2007- 2009  Maintaining a higher sale  Personal Assistant of the Manager  Daily and weekly sales report  Responsible in receiving stocks shipments  Handling the staff  Making schedule  Receiving and sending fax  Checking emails for the company  Receiving complaints and suggestions of the customer  Company Of Telecommunication ( Maroc Telecome)/Morocco 2005-2007 (Customer service representative)  jointly responsible for customer service including account opening &maintenance  receiving the customer request  follow up with relative corporate customer  Receive complain and suggestion from the customers  and deliver it to the concern department Educational Qualification: Education Level Board / University Year of Passing Diploma English literature University of Ibn Tofail Morocco 2004-2006 High School Baccalaureate in human science Ibn Battota Morocco 2001-2003 Certificate IATA Khwarizmi university / Abu Dhabi 2009 ICDL certificate Kawatrou Institute / Abu Dhabi 2006 Personal Profile Name (full name) Siham Lahbichi Date of Birth 15 October 1984 Nationality Moroccan Marital Status Single Language Proficiency Arabic (Mother Tongue). English. French Visa Status Employment (Transferable)