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Managing
Workplace Diversity
PRESENTED BY:
Sikander
Sulman Zahid
Sidra Manan
Sardar
Zarqa Ahmed
Safia Batool
CONTENTS
• Introduction
• Parameters of diversity
• Attitudes Toward Diversity
• Importance of managing diversity
• Challenges of managing diversity
• Strategies for managing diversity
• Ways to be inclusive
• Benefits of managing diversity
• Managers & diversity
• Team member & diversity
What Is Diversity?
Diversity is defined as a difference or variety. Without
differences or variety among people in the world, the
ability to grow and learn would be limited.
Diversity at Workplace
Diversity in the workplace refers to differences we recognize in
ourselves and others, such as: Gender, Culture, Race, Ethnicity, Age,
Religion, Sexual Orientation, Family Structures, Physical and Mental
Disabilities or Challenges.
Parameters of Diversity
Primary Dimensions
• Race
• Ethnicity
• Gender
• Age
• Disability
Tertiary Dimensions
• Beliefs
• Assumptions
• Perceptions
• Attitudes
• Feelings
• Values
• Group norms
Secondary Dimensions
• Religion
• Lifestyle
• Economic status
• Culture
• Sexual orientation
• Family status
• Thinking style
• Geographic origin
• Political orientation
•Nationality
• Work experience
• Language
• Education
Global Diversity
Gender Diversity
• Iceland, Denmark & Norway
• Pakistan, Turkey, Chile & UAE
Age Diversity
• Indonesia & Philippines, Iceland
• Hungary, Belgium, Slovakia, France
and Luxembourg
Educational Diversity
• New Zealand, the U.S. and Japan
• Argentina, China and the Czech
Republic
Migrant Diversity
• UAE, Luxemburg, Singapore
Diverse Labour Forces
• Norway, New Zealand, Iceland,
Australia, Switzerland
• Czech republic, Turkey, Hungary
and Pakistan
Sectorial Diversity
• Australia, Canada, Ireland, New
Zealand and Russia
• Philippines, Indonesia, China,
Thailand and Pakistan
Income Diversity
• Brazil, Chile, Mexico and Argentina
Attitudes Toward Diversity
• Ethnocentrism = belief that one’s own group or
subculture is inherently superior to other groups or
cultures
• Enthnorelativism = belief that groups and subcultures
are inherently equal
• Pluralism = an organization accommodates several
subcultures
Importance of
Managing Diversity
• Well managed diverse teams out perform homogeneous
teams & vice versa
• Reputation in the market & attract best employees
• Employees who feel valued & rewarded are more engaged
& motivated
• Greater employee engagement lead to lower turnover rate
Challenges of
Managing Diversity
• Discrimination
• Stereotypes and preconceptions
• High turnover rate
• Absenteeism
• Conflicts in team members
• Increase tension
• Productivity decrease
Strategies for
Managing Diversity
1. Management commitment
2. Reinforce employee competencies
3. Actively facilitate inclusiveness
4. Communicate effectively
5. Evaluate effectiveness
Management Commitment
• Demonstrate commitment and accountability
• Communicate
• Be a role model
“Our management is pretty transparent and forthcoming.
We are better able to understand the reasons behind
management’s actions.” (Qian Hu)
Build a Team of Champions
• Develop, implement and monitor initiatives
• Create awareness
• Understand the needs of employees
Reinforce Employee
Competencies
• Recruitment
1. Identify diversity management values
2. Build effective recruitment process
3. Train your interviewers
• Learning and Development
1. Introducing new employees
2. Orientating foreign employees
3. Training for employees & managers
“I feel a great sense of satisfaction when the workers were able to
demonstrate the ability to speak functional English at the end of
the Programme.”
Supervisor
HSL Constructor Pte Ltd (“HSL”)
• Performance management
Reinforce Employee
Competencies
Actively Facilitate
Inclusiveness
• Workplace activities
• Workplace design
• Buddy system
• Employee networks
• Awards and recognition
• Manage employee grievances
Workplace Activities
• Most effective practice in promoting an inclusive and
harmonious workplace culture.
• Themes on common interest to create bond
• Encourage participation at all levels
• Organise events to facilitate greater understanding
Workplace Design
• Creating spaces for employees to interact and meet
informally
• Creating an open office environment
• Designing the workplace keeping in mind different
employee population
Buddy System
• To help new employees settle into the organisation
• Invite the new employees to an introduction meal
• introduce them to colleagues
• Be a point of contact for questions, feedback or to provide
guidance
• Check in with the new employees regularly
“Muvee Technologies”
Employee Networks
Employee resource
groups for employees
• share personal experience
and obtain advice
• Provide a support system
• Highlight important issues
Mentorship
Programmes
• Establish clear goals
• Provide training and
support for mentors
• Provide guidelines to
mentors
• Reverse mentoring
Awards & Recognition
• Be clear about the context and expectations
• Team-based recognition or rewards
• Recognition should properly demonstrate the specific
action or behavior
Manage Grievances
Disputes or discrimination/bullying at work can have
significant negative impact on employees
• Equality & mutual respect should be stated clearly
• Place channels for employee help or guidance
• Assure employee of confidentiality
“The Marriott “
Communicate Effectively
• Telling the importance of inclusive environment
• Tips to enhance relationships with employees
• Benefits of inclusive environment
“Ernst & Young”
Evaluate Effectiveness
• Recruitment
• Employee engagement
• Promotion rate
• Retention rate
Encouraging Harmony
DON’T
• Emotions effect on
behavior
• Underestimation of others
ideas
• Give up when there is a
conflict
DO
• Focus on Common interest
• Create friendly
environment
• Have an open mind
• Open communication
Benefits of Managing
Diversity
• Increased Productivity
• Increased creativity and Problem solving
• Attract and Retain talent
• Help to build synergy in teams and enhances communication
skills
• New attitudes
• Language skills
Managers
&
Diversity
Different Backgrounds
• Preferences & decisions
o In recruitment
o In team arrangements and
work assignments
o In providing feedback and
evaluating performance
o In your day-to-day interactions
• Tips to be more inclusive
o Respect differences
o Keep an open mind
o Build self-awareness
o Get to know your team
members on an individual level
o Acknowledge differences in
communication styles and
languages
Generations & Nationalities
MANAGING ACROSS
GENERATIONS
o Gen Y(Born after 1980)
o Gen x Born between1965
and1980
o Baby boomers Born between
1946 and 1964
o Traditionalists Born before
1946
MANAGING ACROSS
NATIONALITIES
AND CULTURES
• Language
o Direct vs. indirect
o Perception of time
o Perception of hierarchy
o Perception of individual vs.
collective
Ways Managers Deal with
Workplace Diversity
Team Members &
Diversity
Team Member &
Harmonious Culture
Team Work Together
o Level of communication and
interaction
o Level of collaboration
o Mutual care and support
o Team morale
Maintaining Team
Culture
o Focus on common goals
o Communicate the
importance of inclusive
environment
o Address and resolve
conflicts promptly
o Interact & understand each
other
Ways Members Deal with
Workplace Diversity
THANK YOU
"God's Love is all-inclusive, and we should be as well."

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Managing Workplace Diversity

  • 1.
  • 3. PRESENTED BY: Sikander Sulman Zahid Sidra Manan Sardar Zarqa Ahmed Safia Batool
  • 4. CONTENTS • Introduction • Parameters of diversity • Attitudes Toward Diversity • Importance of managing diversity • Challenges of managing diversity • Strategies for managing diversity • Ways to be inclusive • Benefits of managing diversity • Managers & diversity • Team member & diversity
  • 5. What Is Diversity? Diversity is defined as a difference or variety. Without differences or variety among people in the world, the ability to grow and learn would be limited.
  • 6. Diversity at Workplace Diversity in the workplace refers to differences we recognize in ourselves and others, such as: Gender, Culture, Race, Ethnicity, Age, Religion, Sexual Orientation, Family Structures, Physical and Mental Disabilities or Challenges.
  • 7. Parameters of Diversity Primary Dimensions • Race • Ethnicity • Gender • Age • Disability Tertiary Dimensions • Beliefs • Assumptions • Perceptions • Attitudes • Feelings • Values • Group norms Secondary Dimensions • Religion • Lifestyle • Economic status • Culture • Sexual orientation • Family status • Thinking style • Geographic origin • Political orientation •Nationality • Work experience • Language • Education
  • 8. Global Diversity Gender Diversity • Iceland, Denmark & Norway • Pakistan, Turkey, Chile & UAE Age Diversity • Indonesia & Philippines, Iceland • Hungary, Belgium, Slovakia, France and Luxembourg Educational Diversity • New Zealand, the U.S. and Japan • Argentina, China and the Czech Republic Migrant Diversity • UAE, Luxemburg, Singapore Diverse Labour Forces • Norway, New Zealand, Iceland, Australia, Switzerland • Czech republic, Turkey, Hungary and Pakistan Sectorial Diversity • Australia, Canada, Ireland, New Zealand and Russia • Philippines, Indonesia, China, Thailand and Pakistan Income Diversity • Brazil, Chile, Mexico and Argentina
  • 9. Attitudes Toward Diversity • Ethnocentrism = belief that one’s own group or subculture is inherently superior to other groups or cultures • Enthnorelativism = belief that groups and subcultures are inherently equal • Pluralism = an organization accommodates several subcultures
  • 10. Importance of Managing Diversity • Well managed diverse teams out perform homogeneous teams & vice versa • Reputation in the market & attract best employees • Employees who feel valued & rewarded are more engaged & motivated • Greater employee engagement lead to lower turnover rate
  • 11. Challenges of Managing Diversity • Discrimination • Stereotypes and preconceptions • High turnover rate • Absenteeism • Conflicts in team members • Increase tension • Productivity decrease
  • 12. Strategies for Managing Diversity 1. Management commitment 2. Reinforce employee competencies 3. Actively facilitate inclusiveness 4. Communicate effectively 5. Evaluate effectiveness
  • 13. Management Commitment • Demonstrate commitment and accountability • Communicate • Be a role model “Our management is pretty transparent and forthcoming. We are better able to understand the reasons behind management’s actions.” (Qian Hu)
  • 14. Build a Team of Champions • Develop, implement and monitor initiatives • Create awareness • Understand the needs of employees
  • 15. Reinforce Employee Competencies • Recruitment 1. Identify diversity management values 2. Build effective recruitment process 3. Train your interviewers
  • 16. • Learning and Development 1. Introducing new employees 2. Orientating foreign employees 3. Training for employees & managers “I feel a great sense of satisfaction when the workers were able to demonstrate the ability to speak functional English at the end of the Programme.” Supervisor HSL Constructor Pte Ltd (“HSL”) • Performance management Reinforce Employee Competencies
  • 17. Actively Facilitate Inclusiveness • Workplace activities • Workplace design • Buddy system • Employee networks • Awards and recognition • Manage employee grievances
  • 18. Workplace Activities • Most effective practice in promoting an inclusive and harmonious workplace culture. • Themes on common interest to create bond • Encourage participation at all levels • Organise events to facilitate greater understanding
  • 19. Workplace Design • Creating spaces for employees to interact and meet informally • Creating an open office environment • Designing the workplace keeping in mind different employee population
  • 20. Buddy System • To help new employees settle into the organisation • Invite the new employees to an introduction meal • introduce them to colleagues • Be a point of contact for questions, feedback or to provide guidance • Check in with the new employees regularly “Muvee Technologies”
  • 21. Employee Networks Employee resource groups for employees • share personal experience and obtain advice • Provide a support system • Highlight important issues Mentorship Programmes • Establish clear goals • Provide training and support for mentors • Provide guidelines to mentors • Reverse mentoring
  • 22. Awards & Recognition • Be clear about the context and expectations • Team-based recognition or rewards • Recognition should properly demonstrate the specific action or behavior
  • 23. Manage Grievances Disputes or discrimination/bullying at work can have significant negative impact on employees • Equality & mutual respect should be stated clearly • Place channels for employee help or guidance • Assure employee of confidentiality “The Marriott “
  • 24. Communicate Effectively • Telling the importance of inclusive environment • Tips to enhance relationships with employees • Benefits of inclusive environment “Ernst & Young”
  • 25. Evaluate Effectiveness • Recruitment • Employee engagement • Promotion rate • Retention rate
  • 26. Encouraging Harmony DON’T • Emotions effect on behavior • Underestimation of others ideas • Give up when there is a conflict DO • Focus on Common interest • Create friendly environment • Have an open mind • Open communication
  • 27. Benefits of Managing Diversity • Increased Productivity • Increased creativity and Problem solving • Attract and Retain talent • Help to build synergy in teams and enhances communication skills • New attitudes • Language skills
  • 29. Different Backgrounds • Preferences & decisions o In recruitment o In team arrangements and work assignments o In providing feedback and evaluating performance o In your day-to-day interactions • Tips to be more inclusive o Respect differences o Keep an open mind o Build self-awareness o Get to know your team members on an individual level o Acknowledge differences in communication styles and languages
  • 30.
  • 31. Generations & Nationalities MANAGING ACROSS GENERATIONS o Gen Y(Born after 1980) o Gen x Born between1965 and1980 o Baby boomers Born between 1946 and 1964 o Traditionalists Born before 1946 MANAGING ACROSS NATIONALITIES AND CULTURES • Language o Direct vs. indirect o Perception of time o Perception of hierarchy o Perception of individual vs. collective
  • 32.
  • 33. Ways Managers Deal with Workplace Diversity
  • 35. Team Member & Harmonious Culture Team Work Together o Level of communication and interaction o Level of collaboration o Mutual care and support o Team morale Maintaining Team Culture o Focus on common goals o Communicate the importance of inclusive environment o Address and resolve conflicts promptly o Interact & understand each other
  • 36. Ways Members Deal with Workplace Diversity
  • 37. THANK YOU "God's Love is all-inclusive, and we should be as well."