A presentation with narration from the Microsoft Enterprise Social event in Sydney on 25 March 2014 on experiences with Yammer and Enterprise Social Collaboration at NAB, Sidekicker.com.au and Change Agents Worldwide. The presentation includes the Connect>Share>Solve>Innovate model of maturity and highlights the role of an ESN as infrastructure for culture, particularly the development of a more responsive culture in organisations in line with the Responsive Organisation Manifesto. If you are interested in learning more or want help developing a more responsive culture in your organisation, please get in contact.

1. Enterprise Social
Collaboration:
From NAB to Change
Agents Worldwide
Simon Terry
@simongterry

3. Evolution of A Responsive Culture
Connect
Share
Solve
Innovate
Who? What? How? Why don’t we?
Value
Trust
Empowerment
Agility
Your Yammer Network is critical infrastructure for a responsive culture

4. Connecting

5. Finding People Across Silos
Not all communication
happens in Yammer
Source: NAB
Connect

6. Sharing Information on Work
Working Out Loud
Answering Queries
Clarifying Strategy
Share

8. Improving Customer Experience
Source: NAB
Solve

9. Solve
“Kaizen is about changing
the way things are. If you
assume that things are all
right the way they are, you
can’t do kaizen.
So change something!”
- Taiichi Ohno
Photo: Toyota Manufacturing Corporation

10. Engaging an Advisory Board
Source: sidekicker.com.au
Innovate

11. Managing Client Projects Responsively Innovate

12. Innovate
“The entrepreneur
always searches for
change, responds to it,
and exploits it as an opp
- Peter Drucker

13. 5 Mindsets of Social Collaboration
Source: http://simonterry.tumblr.com/post/75026842782/

14. Getting Started
1. Connect Champions & Communities
2. Encourage Working Out Loud
3. Ask People to Solve Problems & Experiment
4. Track Progress to Strategic Goals

15. Questions?
Connect
Share
Solve
Innovate
Who? What? How? Why don’t we?