Team Operations Tips IOLE Autumn 2017

Team Operations Tips
● Commitment and Competence
● Form Storm Norm Perform
● Briefing and Debriefing
IOLE Autumn 2017
Sitearm Madonna / James Neville
1

Motivation
My premise is that, like me in my early career, you have not
had formal training in team operations methods, although
you have participated in team projects. And that you have
had positive and negative team experiences.
My intent is that, from today's talk and your experiences in
this class working as teams, some usable principles will
sink in and carry forward in your further educational and
professional endeavors.
2
Sitearm Madonna - Team Operations Tips IOLE Autumn 2017

Team Operations Model
3

Effective Teams Have Effective Members
Commitment
Productivity
Members
4
Competence

Effective Teams Develop In Stages
Form Storm Norm Perform
Productivity
Stages
5

Effective Teams Use Best Practices
Brainstorming Deciding
Productivity
Practices
6
Briefing Debriefing

Effective Teams Share Roles
Investigator
Team
Worker
ImplementorFinisher
Coordinator
Shaper Planter
Evaluator
Specialist
Productivity
Roles
7

Collaboration is a Technology
8
Knowing how to work with what you can and
cannot count on from your self and others will
ease the typical headaches of teamwork so
much that you may even enjoy it.
As a team member and a team leader.
Now and in the future.

Notes - Commitment
The act of pledging, or engaging oneself.
committere ‘join, entrust’
9

Sufficient skill, experience for a purpose.
competere ‘be fit or proper’
Notes - Competence
10

Resource - How Do I...
11
Area Action Example
Increase personal commitment
(new assignment, new group)
Increase perceived interest
Increase perceived benefit
Link the circumstances to what you know
motivates you – personal? societal?
Understand personal temperament
(clarity)
Consult Myers-Briggs chart or
similar
Identify how you know you work better -
introvert vs. extrovert?, logical vs.
emotional?, other
Increase personal competence
(new skill area, new environment)
Increase perceived relevance
Invest time, learning, practice
What else are you working on that this
experience will benefit – career?,
avocation?, other
Understand personal talents
(clarity)
Prioritize list of existing skills &
experience
What accomplishments pleased you
most? How?

Resource - How Do We...
Area Action Example
Set goals as a team effectively Use brainstorming &
decision-making rules
No “duck shooting” during idea
generation
Agreed decision-making method (voting,
other)
Operate as a team effectively Use meeting best practices Meeting early & often at first to establish
momentum
Rigorous follow-up & communication
Allowing for “storming & norming”
Understand team role types Consult Belbin chart or similar Relaxed vs. rigorous leadership styles
Narrow vs. broad beam work focuses
12

Notes - Team Developmental Stages
Form - get to know one another, exchange contact information
Storm - different ideas compete for consideration including what problems
the team is really supposed to solve and what leadership model they will accept
Norm - team manages to come to have one goal and a mutual plan; all
members take responsibility and have ambition to work for success
Perform – team works smoothly and effectively, competently and
autonomously; produces results
13

Notes - Team Decision Practices
Brainstorm - “expand the options” - everyone speaks, anything goes, build
on ideas, push the envelop
Decide - “narrow the options” - use agreed constraints to choose - go
forward
14

Notes - Team Operations Practices
At meeting starts, identify outcomes, steps, resources
At meeting ends, identify decisions, follow-ups, issues
In presenting, allow for catastrophe (rehearsals, backups)
In planning, allow for early- vs. later-project skills relevance
In communicating online, use extra clarity & precision to
compensate for lack of face-to-face interaction (active
listening, sarcasm signaling)
Regularly poll team likes & wishes (likes first)
15

Notes - Team Roles
Coordinator - “conductor” - clarifies, delegates, balances
Shaper - “lion tamer”- challenges, directs, imposes
New Ideas Planter - “light bulb” - creative, imaginative, unorthodox
Resource Investigator - “detective” - extrovert, enthusiastic, communicative
Specialist - “micrometer” - technical, professional
Implementor - “gears meshing like clockwork” - organized, systematic, realistic
Team Worker - “midfielder” - supportive, diplomatic, flexible
Evaluator - “all seeing eye” - sober, strategic, discerning
Completer Finisher - “mechanic” - meticulous, particular, thorough
16

Selected Wikipedia References
Tuckman team stages
Osborn brainstorming
Group decision making
Belbin team roles
17

Team Operations
With sundry natures we’re created
that, like electrons, push and pull
and constitute a human power
by which great deeds can be performed.
The trick’s to keep things insulated
so that the charges don’t unravel.
Polarising Sestet
13-Oct-2017
18

Commitment
In growing more, we realize
just how much trust we place in others,
and hope to feel no detriment.
In helping each to reach their goals,
and looking through each other’s eyes,
we see the same concerns appear.
Grouping Sestet
12-Sep-2017
19

Competence
Sometimes the strictures in our lives
seem ever tighter to confine.
We make them worse through mindless thrashing.
Smart swimmers know instead to float.
By gently working with the sea tides
we find we’re freed up over time.
Taking Apart Sestet
24-Sep-2017
20

Is One Life Enough
I have two homes in which I work.
Between them daily I commute.
One’s in the sky, the other earth.
Each time I change I leave a note.
It helps, when back, my pace ensure.
And keeps me focused on my purview.
Returning Sestet
17-Oct-2017
21

Notes - Introductory Remarks
My training and experiences in team operations are summarized as follows.
● My profession was systems analyst at Exxon Chemical and while there I worked with
professional facilitators for my IT group and subsequently on quality teams across the business,
focusing on effective teamwork including corrective action and continuing quality improvement.
● Separately I worked with a strategic planning group of partners to facilitate meetings between
disparate elements of community, commercial, and educational organizations to make 10-year
strategic plans to improve K-12 education (pre-university ages 5-18).
● When I began a new career in Second Life I worked with and led teams for venue development,
venue operations and special event production over a period of several years.
● My premise is that, like me in my early career, you have not had formal training in team
operations methods, although you have participated in team projects. And that you have had
positive and negative team experiences.
● My intent is that, from today's talk and your experiences in this class working as teams, some
usable principles will sink in and carry forward in your further educational and professional
endeavors.
22

Team Operations Tips IOLE Autumn 2017

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