Outsourcing Telecom

Externalisation des Télécoms Les pièges à éviter – Comment améliorer les performances Sylvain Lamblot – Juin 2003 Séminaire EPITA

Sommaire ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Objectifs ,[object Object],[object Object],[object Object]

Rappel : les raisons de l’outsourcing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Outsourcing strenghts & weaknesses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Outsourcing : modèle économique ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Modèle tarifaire (1/2) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Modèle tarifaire (2/2) ,[object Object],[object Object],[object Object]

Structure tarifaire des services ,[object Object],[object Object],[object Object],[object Object]

Introduction de nouveaux services/technologies/architectures ,[object Object],[object Object],[object Object],[object Object]

Exemples Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Problèmes liés aux SLA (1/3) ,[object Object],[object Object]

SLA (2/3) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SLA (3/3) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

QoS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Help Desk ,[object Object],[object Object],[object Object],[object Object]

Facturation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Organisation & Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]

Management & performance ,[object Object],[object Object],[object Object],[object Object]

Conclusion (1/3) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TELECOM Outsourcing Aujourd’hui Phase1 (1980’s) : Réduction des coûts

Conclusion (2/3) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusion (3/3) ,[object Object],[object Object],[object Object],[object Object]

Service Level Agreement definition (1/2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Level Agreement definition (2/2) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Outsourcing Telecom

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