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CERTYOU, 37 rue des Mathurins, 75008 PARIS - SAS au capital de 10 000 Euros
Tél : 01 42 93 52 72 - Fax : 01 70 72 02 72 - contact@certyou.com - www.certyou.com
RCS de Paris n° 804 509 461- TVA intracommunautaire FR03 804509461 - APE 8559A
Déclaration d’activité enregistrée sous le N° 11 75 52524 75 auprès du préfet de région d’Ile-de-France
Déployer Cisco Unified Contact Center Enterprise
Formation Informatique / Réseaux et Sécurité / Cisco
Cette formation permet aux participants d'acquérir les compétences et connaissances nécessaires pour déployer Cisco
Unified Contact Center Enterprise (CCE), découvrir les processus et les fonctionnalités suivantes : tolérance de pannes,
installation et options de dépannage de base.
OBJECTIFS
• Comprendre le système, les processus et l'environnement de Cisco Unified CCE
• Installer et configurer un système Cisco Unified CCE
• Créer les options de routage en utilisant une base de données externe SQL et une passerelle application
• Installer et configurer les options Cisco Outbound
• Installer et utiliser les outils de support Cisco, Cisco Analysis Manager et Cisco Unified intelligence Center
PUBLIC
Partenaires, revendeurs, ingénieurs systèmes et clients qui doivent configurer et maintenir les produits Cisco Unified Contact
Center Enterprise.
PRE-REQUIS
Avoir suivi la formation AUCCE (Cisco Unified Contact Center Enterprise) ou posséder les connaissances équivalentes.
Posséder de bonnes connaissances sur Windows Server 2003 et Active Directory.
PROGRAMME
Vue d'ensemble de Cisco unified Contact Center Enterprise
Présenter Cisco Unified Contact Center Enterprise
Modèles de déploiement Cisco Unified Contact Center Enterprise
Architecture des composants Cisco Unified Contact Center Enterprise
Comprendre les processus Cisco Unified Contact Center Enterprise
Comprendre la tolérance de pannes de Cisco Unified Contact Center Enterprise
Installation de Cisco Unified Contact Center Enterprise
Introduction
Intégrer Cisco Unified Communications Manager
Intégrer Cisco Unified IP IVR
Installer Cisco Unified CCE Main Installer
Installer le contrôleur central
Installer la passerelle périphérique
Options de l'agent Desktop
Installer les services CTI
Compléter la configuration
Base de données et options de routage d'applications
Routage de Base de données externes
Passerelle d'application
Installation des options Cisco Outbound
Vue d'ensemble de Cisco Outbound
Options d'installation deCisco Outbound
Rapports et outils de maintenance
Vue d'ensemble de Cisco Unified Intelligence Center
Outils de support Cisco
Cisco Unified Analysis Manager
A retenir
Durée : 5 jours soit 35h.
Réf. DUCCE
Dates des sessions
Paris
20/04/2015 (Promotion)
16/11/2015
Cette
formation est
également
proposée en
formule
INTRA-ENTREPRISE.
Inclus dans cette formation
Coaching Après-COURS
Pendant 30 jours, votre formateur
sera disponible pour vous aider.
CERTyou s'engage dans la réalisation
de vos objectifs.
Votre garantie 100%
SATISFACTION
Notre engagement 100% satisfaction
vous garantit la plus grande qualité
de formation.

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Ducce formation-deployer-cisco-unified-contact-center-enterprise

  • 1. CERTYOU, 37 rue des Mathurins, 75008 PARIS - SAS au capital de 10 000 Euros Tél : 01 42 93 52 72 - Fax : 01 70 72 02 72 - contact@certyou.com - www.certyou.com RCS de Paris n° 804 509 461- TVA intracommunautaire FR03 804509461 - APE 8559A Déclaration d’activité enregistrée sous le N° 11 75 52524 75 auprès du préfet de région d’Ile-de-France Déployer Cisco Unified Contact Center Enterprise Formation Informatique / Réseaux et Sécurité / Cisco Cette formation permet aux participants d'acquérir les compétences et connaissances nécessaires pour déployer Cisco Unified Contact Center Enterprise (CCE), découvrir les processus et les fonctionnalités suivantes : tolérance de pannes, installation et options de dépannage de base. OBJECTIFS • Comprendre le système, les processus et l'environnement de Cisco Unified CCE • Installer et configurer un système Cisco Unified CCE • Créer les options de routage en utilisant une base de données externe SQL et une passerelle application • Installer et configurer les options Cisco Outbound • Installer et utiliser les outils de support Cisco, Cisco Analysis Manager et Cisco Unified intelligence Center PUBLIC Partenaires, revendeurs, ingénieurs systèmes et clients qui doivent configurer et maintenir les produits Cisco Unified Contact Center Enterprise. PRE-REQUIS Avoir suivi la formation AUCCE (Cisco Unified Contact Center Enterprise) ou posséder les connaissances équivalentes. Posséder de bonnes connaissances sur Windows Server 2003 et Active Directory. PROGRAMME Vue d'ensemble de Cisco unified Contact Center Enterprise Présenter Cisco Unified Contact Center Enterprise Modèles de déploiement Cisco Unified Contact Center Enterprise Architecture des composants Cisco Unified Contact Center Enterprise Comprendre les processus Cisco Unified Contact Center Enterprise Comprendre la tolérance de pannes de Cisco Unified Contact Center Enterprise Installation de Cisco Unified Contact Center Enterprise Introduction Intégrer Cisco Unified Communications Manager Intégrer Cisco Unified IP IVR Installer Cisco Unified CCE Main Installer Installer le contrôleur central Installer la passerelle périphérique Options de l'agent Desktop Installer les services CTI Compléter la configuration Base de données et options de routage d'applications Routage de Base de données externes Passerelle d'application Installation des options Cisco Outbound Vue d'ensemble de Cisco Outbound Options d'installation deCisco Outbound Rapports et outils de maintenance Vue d'ensemble de Cisco Unified Intelligence Center Outils de support Cisco Cisco Unified Analysis Manager A retenir Durée : 5 jours soit 35h. Réf. DUCCE Dates des sessions Paris 20/04/2015 (Promotion) 16/11/2015 Cette formation est également proposée en formule INTRA-ENTREPRISE. Inclus dans cette formation Coaching Après-COURS Pendant 30 jours, votre formateur sera disponible pour vous aider. CERTyou s'engage dans la réalisation de vos objectifs. Votre garantie 100% SATISFACTION Notre engagement 100% satisfaction vous garantit la plus grande qualité de formation.