Kanban Cadences & Information Flow

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@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Kanban Cadences
& Information Flow
Presenter
Janice Linden-Reed
Le...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Introduction

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Kanban is a way to organize and manage work

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
How does Kanban work?
Observe the current situation
including perf...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
ESP Management System
A complete management system for improving c...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Elements of Enterprise Services Planning
Kanban
Feedback Loops: Ca...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
What are the activities of ESP Cadences
Information Flow?
Take dat...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Treat each service separately
Demand
Observed
Capability
Demand
De...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
ESP Feedback Loops
Mechanism to
Consider existing outcomes
Compare...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Scaling Principles
1. Scale out in a service-oriented fashion one ...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Strategy
Review
Risk
Review
Monthly
Service
Delivery
Review
Bi-Wee...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Strategy
Review
Risk
Review
Monthly
Service
Delivery
Review
Bi-Wee...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Flow of Information and Change
Flow of changes
• Actions and Decis...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Roles

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Roles Are Emerging In Kanban & ESP
Ready
for
Engin-
eering
F
I
Com...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
The 7 Kanban Cadences

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
The following meeting descriptions are just
typical configurations...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Getting Things Done:
The Service Delivery Meetings

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Replenishment Meeting

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Replenishment Meeting
Purpose: To decide what to select from the p...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Replenishment Meeting
Activities/Discussion
What’s new since the l...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Replenishment Meeting
Example
Observations from Kanban Meetings an...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
[Daily] Kanban Meeting

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Kanban Meeting
Purpose: To observe and track the status of
the wor...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Kanban Meeting
Activities:
Board will show the state of work and w...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Kanban Meeting
More mature teams may only discuss blocked items, a...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Delivery Planning Meeting

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Delivery Planning Meeting
Purpose: To plan downstream delivery and...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Delivery Planning Meeting
Discussion (Kata)
Which items in the sys...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Test
Ready
F
N
K
M
L J
F
Forecast tickets completed for delivery
E...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Test
Ready
F
N
K
M
L J
F
Boost class of service on marginal ticket...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Delivery Planning Daily Kanban Meeting
Ask “which items [from the ...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Doing the Right Things and
Doing Things Right:
The Improvement Set

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Strategy Review

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Strategy Review
Purpose: Are we in the business we want to be in A...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Strategy Review, example
Example 1
Existing strategy pursues seaso...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Service Delivery Review

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Service Delivery Review
Purpose: Look at whether we are delivering...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Service Delivery Review
Activity
A focused discussion about system...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Service Delivery Review
Discussion
What is our current capability ...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Service Delivery Review,
example
Discovery from Service Delivery R...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Operations Review

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Operations Review
Purpose: “Systems of Systems” level review. Disc...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Inputs: Summary findings from Service Delivery Reviews for
all kan...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Operations Review
Activity/Discussion
Look at performance, capabil...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Risk Review

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Risk Review
Purpose: Look at problems that put our delivery capabi...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Inputs: Issues from a network of kanban systems from Ops Review
an...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Risk Review
Activities
Cluster blocker tickets from the last month...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Risk Review example
We may need to understand where the tail of a ...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Risk Review
Discussion
How much risk do we want to take?
Do we hav...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Risk Review, continued
Review classes of service
 Are they still ...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Types of blocked items
Blocked with an issue internal to our syste...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
What do you do with the insights from
Kanban Cadences?

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Pain point identified: Do you know what to do?
Missing deadlines
P...

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Do you know techniques to improve?
Lead time distribution improvem...

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Enterprise Services Planning 5-day Class
https://improuv.com/kanba...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
ESP 5-Day Training Class – class at your location
-- info@leankanb...

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Enterprise Services Planning Executive Summit
esp.leankanban.com

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Kanban Leadership Retreat
conf.leankanban.com/retreat

@lki_jlrCopyright Lean Kanban Inc.janice@leankanban.com
Thank you!

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