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My little blog. 
Smartphone Blues.
1. What is your topic? 
• A lady approaching 70 wants to know how to 
use her mobile phone. 
• Considerations 
1. She has low vision and cannot see the text on 
screen 
2. She is unfamiliar with the Android operating 
system.
2. Why did you choose it? 
• Endless march of technology but not much 
support. 
• Seems like a constant refrain- How does this 
work? 
• Seems like LINC workers offer tech support a lot 
of the time. 
• Would like the outcome to be a client more 
comfortable with using technology, able to use 
the phone to communicate with family and 
realise that help is available.
3. What retrieval strategies did you 
apply? 
• Used google search to gather most websites 
using terms like “smartphone”, “seniors”, 
“how-to” and “I hate my phone”. 
• Dumped any websites that were too heavy on 
advertising and jargon. 
• For any sources of weak authority, I would 
corroborate the information and expel any 
sites I found lacking.
4. Which of the following tools were 
relevant and why? 
Print 
• Familiar technology. 
• Needs no battery. 
Non-Print 
• How-to websites. Simple 
language, very basic, very 
friendly. 
• RSS Feed. Constant updates 
from a similar demographic as 
the client. 
• YouTube videos. 
Demonstrated concepts for 
the client. Show and tell. 
• Images. Add visual interest 
and used to convey a larger 
point.
5. Which information agencies or 
Internet sites did you use? Why? 
• I used the Motorola website as an example of lots 
of information but not the right information. 
• I used the Android4Seniors RSS feed as it directly 
addressed my client’s needs- made by a senior 
gent, simple language, Australian context. 
• The how-to sites were used to show the basic of 
Android and to be used as a backup resource/ 
print it out for reference. 
• I used YouTube to get visual depiction of 
launchers in action and introduce choice to the 
client. Is it empowering to be able to choose?
6.How did you analyse / sort the 
information? 
• I analysed the information by source, 
authority and corroboration especially for 
content such as Begin with Android . 
• I arranged the posts to run sequentially by 
modified the time settings in Blogger. Why? So 
it runs like a narrative rather than jumping all 
over the place.
7.Did you need to reassess or follow 
up? 
• I made constant tweaks. 
• I reassessed the language I used when 
explaining technology. 
• I made sure all aspects of the blog were 
linked, so that the blog could function as a 
hub. 
• I tweaked the timing of the blog posts to run 
sequentially down the page.
8.How have you recorded and 
managed your information? 
• I recorded all my links 
on delicious.com, a 
social bookmarking 
site.

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Helping Seniors Navigate Smartphone Technology

  • 1. My little blog. Smartphone Blues.
  • 2. 1. What is your topic? • A lady approaching 70 wants to know how to use her mobile phone. • Considerations 1. She has low vision and cannot see the text on screen 2. She is unfamiliar with the Android operating system.
  • 3. 2. Why did you choose it? • Endless march of technology but not much support. • Seems like a constant refrain- How does this work? • Seems like LINC workers offer tech support a lot of the time. • Would like the outcome to be a client more comfortable with using technology, able to use the phone to communicate with family and realise that help is available.
  • 4. 3. What retrieval strategies did you apply? • Used google search to gather most websites using terms like “smartphone”, “seniors”, “how-to” and “I hate my phone”. • Dumped any websites that were too heavy on advertising and jargon. • For any sources of weak authority, I would corroborate the information and expel any sites I found lacking.
  • 5. 4. Which of the following tools were relevant and why? Print • Familiar technology. • Needs no battery. Non-Print • How-to websites. Simple language, very basic, very friendly. • RSS Feed. Constant updates from a similar demographic as the client. • YouTube videos. Demonstrated concepts for the client. Show and tell. • Images. Add visual interest and used to convey a larger point.
  • 6. 5. Which information agencies or Internet sites did you use? Why? • I used the Motorola website as an example of lots of information but not the right information. • I used the Android4Seniors RSS feed as it directly addressed my client’s needs- made by a senior gent, simple language, Australian context. • The how-to sites were used to show the basic of Android and to be used as a backup resource/ print it out for reference. • I used YouTube to get visual depiction of launchers in action and introduce choice to the client. Is it empowering to be able to choose?
  • 7. 6.How did you analyse / sort the information? • I analysed the information by source, authority and corroboration especially for content such as Begin with Android . • I arranged the posts to run sequentially by modified the time settings in Blogger. Why? So it runs like a narrative rather than jumping all over the place.
  • 8. 7.Did you need to reassess or follow up? • I made constant tweaks. • I reassessed the language I used when explaining technology. • I made sure all aspects of the blog were linked, so that the blog could function as a hub. • I tweaked the timing of the blog posts to run sequentially down the page.
  • 9. 8.How have you recorded and managed your information? • I recorded all my links on delicious.com, a social bookmarking site.