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Stimulating demand
for healthy choices




Ending the AIDS epidemic
Important steps


1. Understand your audience
2. Choose your approach
3. Reflect your potential
But first, a message from…
     marketing history


                                        U. Penn. course                   Database & relationship
Gutenberg press                           in marketing                   marketing (CRM, MLM, SPAM)
(flyers, brochures)

                  First paid newspaper                                                                Viral
                                                           Telemarketing
                  advertising (France)                                                               marketing

                 1730s          1880s                     1941              1970s             1984               2000s

 1450                    1836                1905                1950s              1980s               1996



            Magazines                               Television                              Guerrilla
                                                    advertising                             marketing
                           Trademarks
                           as branding                                                                    Integrated
                                                                         E-commerce                       marketing
                                                                                                          (p2p, interactive
                                                                                                          engagement,
                                                                                                          social media)
Core concepts for you to work with
1. Understand your audience
You need to know why people respond (join, buy, believe)




Underlying needs
    – Information, health, procreation, longevity, immunity

Motivations
    – Health, fear, prestige, habit

Expectations [rewards]
                                                        ?             ?
    – Protection, salvation
                                                 ?
                                                              ?   ?
Cultural factors
    – Reputation (stigma), values, norms
2. Choose your approach
 Use the tools appropriate to each stage of your plan



                   Stages Tools
          Understand needs Research & development

Create awareness & interest Advertising, publicity, word of mouth

       Develop relationships Engagement, interactivity

                Satisfy needs Delivery, follow-up / service

        Repeat & customize Retention, referrals, feedback / engagement
3. Reflect your potential
Work with like-minded institutions
Engage with civil society organizations
Inspire private sector support
Use 3rd party
endorsements
Celebrities
Goodwill Ambassadors
Politicians
Advocates
Community leaders
People living with HIV
Engage with your audiences



             Under-      Acceptance
 Awareness                            Support   Advocacy
              standing     & belief
Use peer influence
5  mo
                                 x
                                  re
                                       l*
                                 w erfu
                               po
 New & improved

TREATMENT 2.0                               ®




* People are five times more likely to
respond if their friend recommen
                                 ds
Use social networks
Why use social media:
Need to move from authority, to influence
Productivity gains:
- Making use of collective knowledge
- Innovation and learning
-Aggregation via dashboard monitors, streams
Empowering communities of interest
Stimulation (it can be fun!)
Ability to influence
Branding
140m




             170m



800m

50m+
       66m          Weibo
                    500m
There are many social media tools available
Keep up to date:

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Stimulating demand for healthy choices

  • 1. Stimulating demand for healthy choices Ending the AIDS epidemic
  • 2. Important steps 1. Understand your audience 2. Choose your approach 3. Reflect your potential
  • 3. But first, a message from… marketing history U. Penn. course Database & relationship Gutenberg press in marketing marketing (CRM, MLM, SPAM) (flyers, brochures) First paid newspaper Viral Telemarketing advertising (France) marketing 1730s 1880s 1941 1970s 1984 2000s 1450 1836 1905 1950s 1980s 1996 Magazines Television Guerrilla advertising marketing Trademarks as branding Integrated E-commerce marketing (p2p, interactive engagement, social media)
  • 4. Core concepts for you to work with
  • 5. 1. Understand your audience You need to know why people respond (join, buy, believe) Underlying needs – Information, health, procreation, longevity, immunity Motivations – Health, fear, prestige, habit Expectations [rewards] ? ? – Protection, salvation ? ? ? Cultural factors – Reputation (stigma), values, norms
  • 6. 2. Choose your approach Use the tools appropriate to each stage of your plan Stages Tools Understand needs Research & development Create awareness & interest Advertising, publicity, word of mouth Develop relationships Engagement, interactivity Satisfy needs Delivery, follow-up / service Repeat & customize Retention, referrals, feedback / engagement
  • 7. 3. Reflect your potential
  • 8. Work with like-minded institutions
  • 9. Engage with civil society organizations
  • 11. Use 3rd party endorsements Celebrities Goodwill Ambassadors Politicians Advocates Community leaders People living with HIV
  • 12. Engage with your audiences Under- Acceptance Awareness Support Advocacy standing & belief
  • 14. 5 mo x re l* w erfu po New & improved TREATMENT 2.0 ® * People are five times more likely to respond if their friend recommen ds
  • 16. Why use social media: Need to move from authority, to influence Productivity gains: - Making use of collective knowledge - Innovation and learning -Aggregation via dashboard monitors, streams Empowering communities of interest Stimulation (it can be fun!) Ability to influence Branding
  • 17. 140m 170m 800m 50m+ 66m Weibo 500m
  • 18. There are many social media tools available
  • 19. Keep up to date:

Editor's Notes

  1. Edward Bernays was the ‘father of public relations’, nephew of Sigmund Freud, introduced psycho-analytical principles on human motivations to public relations and advertising. “Crystallizing Public Opinion” published 1923 Manipulating expectations, desires Vance Packard: The Hidden Persuaders Consumer motivational research, psychological tactics, manipulating expectations, inducing desire especially by politicians. Led to Consumer behaviour models (needs, wants, identity, image). Then Demographics (segmentation, databases). Social exchange theory (influence, rewards, reputation). Relationship marketing (viral marketing, peer to peer)
  2. People are 5 x more likely to respond to marketing messages if a friend uses the brand. Social targeting builds a 'social grid', via word of mouth, social networks, blogs and messaging platforms. Messages: “people you identify with behave in this way” Facilities: ‘tell a friend’, ‘send a message’, ‘contribute’. Amazon “ n% of others also purchased item x” Facebook: ‘Like this’. UNAIDS: Celebrities: ambassadors, Outlook. Facebook, Twitter