Critical Success
Factors in Software
Projects
Paper by John S. Reel, Trident Data Systems
Presented by Shelley Keith

26% of all
software
projects fail
It’s Complicated
46% experience
cost/schedule
overruns,
function loss

1. PMs don’t understand user needs
2. Ill-defined scope
3. Poor change management
4. Changes in technology
5. Changes in business needs
6. Unrealistic deadlines
7. Resistant users
8. Lost sponsorship
9. Skill gaps
Heed the Signs

• Manage expectations
• Manage skills and egos
• Protect quality
• Track progress
• Make sustainable choices
• Perform a post-mortem. Every. Time.
Getting it right(er)

1. Declare intent at kickoff
2. Select representative participants
3. Prepare the review data
4. Conduct review of findings & experiences
5. Present the results to leadership & teams
6. Adopt the recommendations for max benefit
The Wrap Up...winning at post-mortems

1. Declare intent at kickoff
2. Select representative participants
3. Prepare the review data
4. Conduct review of findings & experiences
5. Present the results to leadership & teams
6. Adopt the recommendations for max benefit
The Wrap Up...winning at post-mortems