5. Basic Skills needed by HODs/Key
Position Holders
Planning – Holistic Approach
Organizing – A place for everything and
everything in its place
Delegation – Build a rapport, earn trust
Team Building – Synergy
Time Management
Decision Making – Own responsibility
Follow the DOPs
Continuously enhance skills, EQ and behavioural
skills
6. If you keep doing what you are doing, you will keep getting
what you are getting
A trickle of excellence everyday will one day bring a Tsunami
of success
What does an organizational effectiveness depend on?
Human Resources
Leadership Development
Needs Assessment
Program Development
Program Evaluation
Strategic Planning
Technology Development
Volunteering
Surviving an Audit
7. General Observations – Not to be
taken Personally
1. Lack of Communication/
Coordination and Collaboration
2. Fear Factor
3. Dip in Motivation
4. Deferring important tasks
5. Not following instructions
6. Making excuses
7. Passing the buck attitude
8. Lack of Trust and having a Suspicious
Outlook
9. Lack of Enthusiasm (No humour/smile)
11. What you resist
persists
• Focus on what
you want - not
on what you
do not want
• Don’t give
energy to
negative
thoughts or
things
12. Change your frequency
of THINKING
• Think of “secret
shifters” that will
help you change
frequency
– A loving family
– A good job
– A conducive work
environment
13. Right now!
• You can
choose your
thoughts
• You can
change your
frequency
14. Who moved my cheese?
• Energy flows where focus
goes
• Each new day, wipe the slate
clean
17. We all have duties to perform
that may be unpleasant
• Repeating the same instructions
again and again
• Informing bad news
• Berating employees for not
meeting targets
• Working beyond regular time
• Conducting exit meetings
18. We can get angry about it –
but is that a good solution?
19. A positive attitude makes
a huge difference
• The way in which we go
about solving the problem
with the stakeholders can
make all the difference in
the world.
20. What is our “mission” or “goal”
as we try to bring our
organization into compliance
To help the stakeholders
be successful so that
both the employers &
employees can continue
to benefit from the various
programs.
21. How do we confront defaulters
without belittling or
intimidating them?
• Make them understand the
gravity of the situation
• Convince them that making a
mistake once in a while is fine,
but cannot be repeated
• Tell them they are important to
the organization, and growth is
always complimentary.
22. This is the kind of attitude
that allows you to help the
stakeholders be
successful!
Positive attitude always helps.
Carry an aura of this attitude with a smile
Life does not end at the workplace. It is
just a part of our routine
Spend quality time with your loved ones
Remember – Life goes on – with or
without you
23. Treat others the way
you want to be treated
• Respect
• Dignity
• Try to find a
solution to
problems
• Stop the blame
game
• Own
responsibility
24. Positive problem solving
• Keep the goal in mind
• Consider:
– Tone of voice
– Body Language
– Choice of words– are they
respectful?
25. Positive problem solving
• Empathize
• Acknowledge the problem
• Ask for clarifications
• Ask what can be done
• Compromise
26. Take the first step
• “Take the first
step in faith.
You don’t
have to see the
whole staircase
– just the first
step.”
Martin Luther King
27. Putting it all together
Understand what are
the benefits of problem
solving rather than
blaming?
Never be intimidated by
failure. Be fearless but
not arrogant
28. Remember: whatever is your
attitude at this moment, it is
the one you are presently
choosing.
29. You choose your attitude
You choose your thoughts
•How about it?
• Do you want to be:
• Positive
• Happy
• Confident
If you think you can or you think
you can’t – either way you’re
right!