1.
Communication

2.
We Communicate@Work to
Inform & Instruct
Share information
Motivate Employees
Manage workplace
Lead the Organization

3.
Improper Communication@Work
Source of maximum problems,
Creates misunderstanding,
Increases blame game,
Diminishes the trust,
Destroys creativity,
Affects the working environment badly,
Destroys motivation,
Reduces the productivity,
Creates chaos at workplace,
Ultimately it ruins everything.

4.
Communication
A process to share Information, Ideas,
Thoughts, Emotion, Feelings to self or
others.
Levels of Communication:
Intrapersonal,
Interpersonal (Face to Face),
Group (Small Group Discussion),
Lecture/Public Specking,
Mass Media Communication,
Intercultural.
Types of communication:
Verbal & Nonverbal

5.
Verbal Communication
Oral:
Spoken words are used.
Influenced by pitch, volume, speed & clarity
of speaking.
Quick feedback.
Facial expression & body language to guess
the authenticity of the message.
Less chance to think deeply.
face-to-face conversations, speech, telephonic conversation, video, television, radio,
voice over internet.

6.
Verbal Communication
Written:
Written signs or symbols are used.
Possible to edit and revise, keep record
and backup.
It enables receiver to fully understand it
and send appropriate feedback.
It doesn’t bring instant feedback.
Number of people struggles for writing ability.
Mostly used in various organizations (Email, letter, report, memo etc.).

7.
Nonverbal Communication
Wordless messages.
Body language, eye contact, gesture, posture, touch, tone of voice, clothing,
hairstyle, neatness, use of cosmetics, space, lighting, decorations, furnishings,
facial expressions even silence.
93% of our total communication is Nonverbal.

8.
Importance of
Non-Verbal Communication
Nonverbal communication is 93%

9.
Effect of Distance on Communication
Intimate
0 to 1.5 Feet.
Only for loved
one’s.
Family, Wife,
Child, pet animal.
Personal
1.5 to 4 Feet
Distance required
to shake hands.
Friends, Personal
or Secret
Discussion.
Social
4 to 12 Feet.
Distance required
to keep eye
contact or you
feel free to talk.
Stranger,
Customer,
Collogue,
Someone you do
not know
closely.
Mass
12 Feet or more.
Classroom, Park,
Speech.
Nonverbal
Communication
plays important
role.

10.
Communication Cycle

11.
Barriers in Communication
Lack of Attention
Lack of Education
Physical Barriers
Distance
Proper Timing
Lack of Proper Direction
Lack of Proper Plan
Wrong Concept
Wrong Anticipation
Mixed Message
Word with various meaning
Words use in specific group
Excessive Information
Use of Dialect
Cultural Difference
Social Difference
Gender Difference
Rumor / Gossip
Generation Gap
Personal Thought/ Idea
Viewpoint/Mentality
Hearing Impaired
Edited Information
New Technology
Emotion
Fear of criticism
Offensive Mindset
Defensive Mindset

12.
Norman Rockwell
(1884 – 1978)
American author, painter &
illustrator

13.
Successful Communication: Sender
Think before delivering a message,
its like an arrow free from a bow,
you can’t make it return.
Organized Message
Be Respectful
Talk Normally
Take Time
No Wrong Message
Avoid Wrong Concept
Use Proper Words
Proper Body Language
Don’t be Offensive
Don’t be Scared
Keep Eye Contact
Maintain Proper Tone
Try to Avoid Dialect
Use Proper Channel
Maintain Proper Distance
Timing
Learn to Use ‘YES’ & ‘NO’
Proper Use of Emotion

14.
Successful Communication: Receiver
Pay Attention
Listen Carefully
Do not Interrupt
Don’t be Defensive
Proper Use of Emotion
Maintain Proper Body Language

15.
Successful Communication: Organization
Simple Organizational Structure
Understandable Target
Remove Noise Barrier
Provide Info/Update
Use of Proper Channel
Clear Job Description
Arrange Training
Transparent Accountability
Encourage Feedback

16.
Let's Wipe the Barrier to Communicate!

17.
No More Blah Blah Blah,
Let’s Communicate Effectively!!!