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MISS. SNEHA J CHOUHAN (21)
MBA CORE A
DR. DY PATIL UNIVERSITY SCHOOL OF BUSINESS
MANAGEMENT, NAVI MUMBAI
SUBJECT: PRODUCTION MANAGEMENT
1. INTRODUCTION TO QUALITY
2. MEANING OF QUALITY CONTROL
3. DEFINITION OF QUALITY CONTROL
4. BASIC EXAMPLES OF QUALITY CONTROL
5. WHEN DOES QUALITY OCCUR?
6. BENEFITS OF QUALITY CONTROL
7. OBJECTIVES OF QUALITY CONTROL
8. 7 BASIC TOOLS OF QUALITY CONTROL
9. AUTHORITIES THAT MONITOR QUALITY IN INDIA
INTRODUCTION TO QUALITY
• In manufacturing, a measure of excellence or a
being free from defects, deficiencies and significant
• It is brought about by strict
and consistent commitment to certain standards
that achieve uniformity of a product in order to
satisfy specific customer or user requirements.
• ISO 8402-1986 standard defines quality as "the
totality of features and characteristics of a product
or service that bears its ability to satisfy stated or
Meaning of Quality control
• Quality control is the traditional way of managing
• Quality control is concerned with checking and
reviewing work that has been done.
• For example, this would include lots of inspection,
testing and sampling.
• Quality control is mainly about "detecting" defective
output - rather than preventing it. Quality control can
also be a very expensive process. Hence, in recent
years, businesses have focused on quality management
and quality assurance.
DEFINITION OF QUALITY CONTROL
• “Quality control means the recognition and
removal of identifiable causes and defects,
and variables from the set standards”.
Basic examples of Quality Control
• Manufacturers of food products often have
employees who test the finished products for
taste and other qualities.
• manufacturers have workers inspect Clothing
rments to ensure that they are properly sewn.
• Service-oriented companies often have
representatives who observe the services
being performed or who do follow-up checks
to ensure that everything was done properly.
When does Quality Control occur?
1. When raw materials are received prior to
2. Whilst products are going through the
3. When products are finished - inspection or
testing takes place before products are
despatched to customers.
4. Evaluating people. (Applicable with service-
BENEFITS OF QUALITY CONTROL
1) It provides a means of detecting error at inspection.
2) It leads to more uniform quality of production.
3) It improves the relationship with the customer.
4) It reduces inspection costs.
5) It reduces the number of rejects and saves the cost of material.
6) It provides a basis for attainable specifications.
7) It points out the bottlenecks and trouble spots.
8) It provides a means of determining the capability of the
9) It promotes the understanding and appreciation of quality control.
Objectives of Quality Control
1. Improvement of quality
2. Reduction of scrap and rework
3. Efficient use of men and machines
4. Economy in use of materials
5. Removing production bottle-necks
6. Decreased inspection costs
7. Reduction in cost per unit
8. Scientific evaluation of quality and production
9. Quality caution at all levels
10. Reduction in customer complaints
11. To decide about the standard of quality of a product that is
easily acceptable to the customer
12. To check the variation during manufacturing
13. To prevent the poor quality product reaching to customer
7 Basic Tools of Quality Control
1. Check sheet - is a form used to collect data in real time at the location
where the data are generated. The data it captures can be quantitative
or qualitative. When the information is quantitative, the check sheet is
sometimes called a tally sheet.
2. Control chart - also known as Shewhart charts or process- behavior
charts, in statistical process control are tools used to determine if a
manufacturing or business process is in a state of statistical control.
3. Histogram - is a graphical representation showing a visual impression
of the distribution of data.4. Ishikawa Diagram - Common uses of the
Ishikawa diagram are product design and quality defect prevention, to
identify potential factors causing an overall effect. Each cause or
reason for imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of variation.
5. Pareto Chart - is a type of chart that contains both
bars and a line graph, where individual values are
represented in descending order by bars, and the
cumulative total is represented by the line.
6. Scatter diagram - is a type of mathematical
diagram using Cartesian coordinates to display
values for two variables for a set of data.
7. Flow chart - is a type of diagram that represents
an algorithm or process, showing the steps as
boxes of various kinds, and their order by
connecting them with arrows
QUALITY CONTROL OF
• Quality Council of India is an autonomous body of
Department of Industrial Policy and Promotion,
Govt. of India which has been created jointly with
Indian industry represented by Confederation of
Indian Industry (CII), Federation of Indian
Chambers of Commerce and Industry (FICCI) &
Associated Chambers of Commerce and Industry
The Food Safety and Standards Authority of India (FSSAI)
has been established under Food Safety and Standards Act,
FSSAI has been created for laying down standards for articles
of food and to regulate their madistribution, sale and import
to ensure availability of safe and wholesome food for human
Ministry of Health & Family Welfare, Government of India is
the Administrative Ministry for the implementation of FSSAI.
• The Bureau of Indian Standards (BIS) is the
national Standards Body of India working under
the aegis of Ministry of Consumer Affairs, Food
& Public Distribution, Government of India.
The Bureau of Indian
• Quality control (QC) is a procedure or set of
procedures intended to ensure that a
manufactured product or performed service
adheres to a defined set of quality criteria or
meets the requirements of the client or
• Quality control is a product-oriented process.
• Quality control makes sure the end product
meets the quality requirements
• Quality control can be noted as a reactive