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Better collaborative outcomes 

with integrated digital workplace
Francois Nasser
Worldwide Director of Customer Success
f...
Agenda
• Today’s Workplace Challenges
• A New Vision for Digital Workplace
• Connecting with How Work Gets Done
• What Org...
CHALLENGES
Social Connections | October 16, 2017IBM | AppFusions
EMAIL
OVERLOAD
Social Connections | October 16, 2017IBM | AppFusions
ENDLESS
STREAM
OF CHAT
MESSAGES
Social Connections | October 16, 2017IBM | AppFusions
FINDING &
SHARING
DOCUMENT
Social Connections | October 16, 2017IBM | AppFusions
WATSON WORKSPACECONNECTIONS
TOO
MANY 

TOOLS
Social Connections | October 16, 2017IBM | AppFusions
TOO MANY
MEETINGS
Social Connections | October 16, 2017IBM | AppFusions
WHAT DO I
DO NEXT?
Social Connections | October 16, 2017IBM | AppFusions
WHAT DID I
FORGET?
Social Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
HOW DO WE INNOVATE?
Social Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
LOW ADOPTION
Social Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
Digital Proliferation is Causing Fragmentation in our Work Tools
Making Workers Exert Great Effort in Manually Integrating...
Organizations
and Workers Seek a
More Usable and
Manageable Digital
Workplace Today
- digital workplace
- other work syste...
Recent Data Shows Both Business and Tech Barriers to Value
Source: SIS Research
Unsure of How to Use Tech
Many Barriers to...
Enterprises Still Struggle to Bring Together the Key Elements of Collaboration
Social Connections | October 16, 2017IBM | ...
And Focus on the Top Activities That Matter Most in Daily Work
Today’s Systems of Engagement Still Far Too Isolated from M...
What If We
Could Bring
the Digital
Workplace
Together In
One Place?
Social Connections | October 16, 2017IBM | AppFusions
And Make It
Work Seamlessly
Together With…
People
Their Apps
and Data
Work
Context
+
Social Connections | October 16, 2017...
Creating a Truly Integrated and Collaborative Digital Workplace
Social Connections | October 16, 2017IBM | AppFusions
OUTCOMES

Social Connections | October 16, 2017IBM | AppFusions
27
WHAT IS AN OUTCOME-BASED SOLUTION?
+
=
Reaching Outcomes
UNIVERSAL SPECIALIZED APPS WATSON
Social Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
Todo, JIRA, Wrike,
Asana, Trello, etc.
Connections Files,
Box, Dropbox,
Sharepoint, O365,
YouTube, Vimeo, etc.
Message, Wa...
TEMPLATES
salesCX
• Shorter sales cycle

• Increased sales

• Increased revenue per
customer

• Better customer experience
OUTCOMES
...
hrCX
• Faster on-boarding

• Reduce time to productivity

• Lower costs

• Better employee
experience
OUTCOMES
• KENEXA, H...
incidentCX
• Speed to resolution

• Lower cost

• Compliance, Risk,
Insurance

• Customer satisfaction
OUTCOMES
• CORP SYS...
projectCX
• Lower costs

• Time to value

• Meet deadlines

OUTCOMES
• JIRA
• GITHUB, GITLAB, etc.
• PROJECT TOOLS
TOOLS:
...
marketingCX
• Increased sales

• Lower cost per lead

• Decrease marketing budget

• Better customer
satisfaction
OUTCOMES...
facilitiesCX
• Speed to completion

• Lower costs

• Increased quality

OUTCOMES
• Trirega
• FM:Systems
• WRIKE
TOOLS:
UNI...
r&dCX
• Increase shareholder value

• Higher patent rate

• Break-thru revenue

OUTCOMES
• PROJECT MGMT
• DB
• INFO-CENTER...
responseCX
• Safety

• Speed to resolution

• Community Satisfaction

• Increased collaboration
OUTCOMES
• CDC
• INFO-CENT...
kmCX
• Speed to innovation

• Employee satisfaction

• Increased shareholder
value

• Increased collaboration
OUTCOMES
• B...
executiveCX
• KPI Dashboards

• Better decision making

• Execution of strategy

• Shareholder value
OUTCOMES
• CUSTOM DB
...
m&aCX
• Lower costs

• Speed to value

• Employee satisfaction

• Shareholder value
OUTCOMES
• WRIKE
• INFO-CENTER
• MANAG...
legalCX
• Lower risk

• Lower costs

• Efficiency

• Better customer experience
OUTCOMES
• LEXIS
• INFO-CENTER
• MANAGEMENT
...
UNIQUE
Situating the Digital Workplace for Highest Value Results
vs.
Integrated

Digital Workplace
app
app
appdoc
docdoc
doc
top ...
Making It About People: Design Thinking for Collaboration
• Too hard to locate/use apps

• Data and work process out of co...
Focused 

Use Cases
• Sales
• Marketing
• HR
• Projects
• Etc.
= Meaningful
Outcomes
• Tracked ROI
• Measured impact
• Imp...
What Makes Our Outcome-Based Solutions Unique?
INTEGRATION
Seamless integration
means that all apps
work together as one
“...
THANK YOU!
Social Connections | October 16, 2017IBM | AppFusions
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AppFusions – Drive better outcomes and increased collaboration, engagement, and focus via integrated digital workplace hubs for your teams

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Today’s corporations are being inundated by processes, tools, and the requirements to achieve more with less, faster. You are either on the train, or not, in today’s fast paced world. Focus has never been more crucial than in 2017.

Dion Hinchcliffe teams with IBM’s Francois Nasser for an open discussion around the future of work, integrated digital workplace hubs, and the challenges and requirements of both to drive better business outcomes from top to down and right to left, organizationally. Regardless of where you sit in the organization, teams need to work better, with clear, identifiable, and better and accountable results.

IBM Software Services for Collaboration and AppFusions have joined forces to drive fully integrated collaboration solutions focused on just that: trackable ROI, engagement, and focused business outcomes with IBM Connections. Called “outcomes-based solutions”, the solutions drive targeted, aligned, and contextual processes, people, tools, and most importantly: IMPROVED OUTCOMES. As examples, we’ll discuss how these solutions can reduce your sales cycle, accelerate new employee on-boarding, and cut support incident resolution time (and many more), all while increasing customer, employee, and external party satisfactions. For cloud, on-premises, or hybrid, the solutions deliver fully integrated in-context collaboration experiences to lines of business or enterprise-wide.

Publié dans : Business

AppFusions – Drive better outcomes and increased collaboration, engagement, and focus via integrated digital workplace hubs for your teams

  1. 1. Better collaborative outcomes 
 with integrated digital workplace Francois Nasser Worldwide Director of Customer Success francois_nasser@us.ibm.com Dion Hinchcliffe Researcher, Thinker, Analyst, and Bestselling Author @dhinchcliffe Social Connections | October 16, 2017IBM | AppFusions
  2. 2. Agenda • Today’s Workplace Challenges • A New Vision for Digital Workplace • Connecting with How Work Gets Done • What Organizations Should Do Social Connections | October 16, 2017IBM | AppFusions
  3. 3. CHALLENGES Social Connections | October 16, 2017IBM | AppFusions
  4. 4. EMAIL OVERLOAD Social Connections | October 16, 2017IBM | AppFusions
  5. 5. ENDLESS STREAM OF CHAT MESSAGES Social Connections | October 16, 2017IBM | AppFusions
  6. 6. FINDING & SHARING DOCUMENT Social Connections | October 16, 2017IBM | AppFusions
  7. 7. WATSON WORKSPACECONNECTIONS
  8. 8. TOO MANY 
 TOOLS Social Connections | October 16, 2017IBM | AppFusions
  9. 9. TOO MANY MEETINGS Social Connections | October 16, 2017IBM | AppFusions
  10. 10. WHAT DO I DO NEXT? Social Connections | October 16, 2017IBM | AppFusions
  11. 11. WHAT DID I FORGET? Social Connections | October 16, 2017IBM | AppFusions
  12. 12. Social Connections | October 16, 2017IBM | AppFusions
  13. 13. Social Connections | October 16, 2017IBM | AppFusions
  14. 14. HOW DO WE INNOVATE? Social Connections | October 16, 2017IBM | AppFusions
  15. 15. Social Connections | October 16, 2017IBM | AppFusions
  16. 16. LOW ADOPTION Social Connections | October 16, 2017IBM | AppFusions
  17. 17. Social Connections | October 16, 2017IBM | AppFusions
  18. 18. Digital Proliferation is Causing Fragmentation in our Work Tools Making Workers Exert Great Effort in Manually Integrating their Workplace Social Connections | October 16, 2017IBM | AppFusions
  19. 19. Organizations and Workers Seek a More Usable and Manageable Digital Workplace Today - digital workplace - other work systems typical optimal unmanaged Social Connections | October 16, 2017IBM | AppFusions
  20. 20. Recent Data Shows Both Business and Tech Barriers to Value Source: SIS Research Unsure of How to Use Tech Many Barriers to Effective Digital Workplace Source: Clarius Group Social Connections | October 16, 2017IBM | AppFusions
  21. 21. Enterprises Still Struggle to Bring Together the Key Elements of Collaboration Social Connections | October 16, 2017IBM | AppFusions
  22. 22. And Focus on the Top Activities That Matter Most in Daily Work Today’s Systems of Engagement Still Far Too Isolated from Meaningful Work Outcomes Social Connections | October 16, 2017IBM | AppFusions
  23. 23. What If We Could Bring the Digital Workplace Together In One Place? Social Connections | October 16, 2017IBM | AppFusions
  24. 24. And Make It Work Seamlessly Together With… People Their Apps and Data Work Context + Social Connections | October 16, 2017IBM | AppFusions
  25. 25. Creating a Truly Integrated and Collaborative Digital Workplace Social Connections | October 16, 2017IBM | AppFusions
  26. 26. OUTCOMES
 Social Connections | October 16, 2017IBM | AppFusions
  27. 27. 27 WHAT IS AN OUTCOME-BASED SOLUTION? + =
  28. 28. Reaching Outcomes UNIVERSAL SPECIALIZED APPS WATSON Social Connections | October 16, 2017IBM | AppFusions
  29. 29. Social Connections | October 16, 2017IBM | AppFusions
  30. 30. Todo, JIRA, Wrike, Asana, Trello, etc. Connections Files, Box, Dropbox, Sharepoint, O365, YouTube, Vimeo, etc. Message, Watson Workplace, Slack Team, Connections Profiles Meeting Social Connections | October 16, 2017IBM | AppFusions
  31. 31. TEMPLATES
  32. 32. salesCX • Shorter sales cycle • Increased sales • Increased revenue per customer • Better customer experience OUTCOMES • SALESFORCE • SAP • Sugar +TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE
  33. 33. hrCX • Faster on-boarding • Reduce time to productivity • Lower costs • Better employee experience OUTCOMES • KENEXA, HR • WORKDAY • ADP TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  34. 34. incidentCX • Speed to resolution • Lower cost • Compliance, Risk, Insurance • Customer satisfaction OUTCOMES • CORP SYSTEMS • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  35. 35. projectCX • Lower costs • Time to value • Meet deadlines OUTCOMES • JIRA • GITHUB, GITLAB, etc. • PROJECT TOOLS TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  36. 36. marketingCX • Increased sales • Lower cost per lead • Decrease marketing budget • Better customer satisfaction OUTCOMES • SALESFORCE, CRM • WRIKE • IBM MARKETING SUITE TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  37. 37. facilitiesCX • Speed to completion • Lower costs • Increased quality OUTCOMES • Trirega • FM:Systems • WRIKE TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE
  38. 38. r&dCX • Increase shareholder value • Higher patent rate • Break-thru revenue OUTCOMES • PROJECT MGMT • DB • INFO-CENTER TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  39. 39. responseCX • Safety • Speed to resolution • Community Satisfaction • Increased collaboration OUTCOMES • CDC • INFO-CENTER • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  40. 40. kmCX • Speed to innovation • Employee satisfaction • Increased shareholder value • Increased collaboration OUTCOMES • BOOK • INFO-CENTER TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  41. 41. executiveCX • KPI Dashboards • Better decision making • Execution of strategy • Shareholder value OUTCOMES • CUSTOM DB • INFO-CENTER • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  42. 42. m&aCX • Lower costs • Speed to value • Employee satisfaction • Shareholder value OUTCOMES • WRIKE • INFO-CENTER • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  43. 43. legalCX • Lower risk • Lower costs • Efficiency • Better customer experience OUTCOMES • LEXIS • INFO-CENTER • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
  44. 44. UNIQUE
  45. 45. Situating the Digital Workplace for Highest Value Results vs. Integrated
 Digital Workplace app app appdoc docdoc doc top use case
 templates ad hoc use and manual integration simple, easy, and effective engagement in one integrated experience app doc docs convo convo convosapps worker Social Connections | October 16, 2017IBM | AppFusions
  46. 46. Making It About People: Design Thinking for Collaboration • Too hard to locate/use apps • Data and work process out of context • Cannot find information quickly • Manual data integration • Tools don’t support job functions Common Worker Pain Points Typical ‘Accidental’ Digital Workplace Design Thinking Integrated Digital Workplace
 Focused on Outcomes Social Connections | October 16, 2017IBM | AppFusions
  47. 47. Focused 
 Use Cases • Sales • Marketing • HR • Projects • Etc. = Meaningful Outcomes • Tracked ROI • Measured impact • Improved KPIs Social Connections | October 16, 2017IBM | AppFusions
  48. 48. What Makes Our Outcome-Based Solutions Unique? INTEGRATION Seamless integration means that all apps work together as one “super’ app. Outcome-Based Templates are built for departmental, functional, and specialized and business teams .. The right tools, plus proven processes. CONNECT TEAM OUTCOME-BASED 
 TEMPLATES TRUE MOBILE OPEN STANDARDSUNIVERSAL APPS All templates come with our core social, collaboration apps: Team, Library, Note, Todo, Meeting, Message, and History. With our Open Standards functionality, our Templates include Universal Apps, Industry Speciality Apps, Data and Services. True Mobile means we deliver a mobile first: no-compromise, 100% full feature. You get the same features on the Web/Desktop Workplaces. INTELLIGENCE Infusion of artificial intelligence and cognitive capabilities with IBM Watson. Intelligent Search, Intelligent Alerts, Intelligent Insights across all your applications and processes. CONNECTIONS WATSON WORKPLACE Leverage IBM Connections Profiles, Blogs, Wikis, Forums, Activities and other social collaboration components. Integrated Watson Workplace for persistent chat and cognitive features of Watson Workplace. Social Connections | October 16, 2017IBM | AppFusions
  49. 49. THANK YOU! Social Connections | October 16, 2017IBM | AppFusions

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