SlideShare une entreprise Scribd logo
1  sur  22
Télécharger pour lire hors ligne
Toronto, June 6-7 2016
Designing IBM Verse
Led Us to a #NewWayToWork
Jennifer Heins
User Experience Designer
IBM
IBM Design Thinking
Principles
See problems and solutions from a new viewpoint.
IBM Verse
#newwaytowork
Principles
See problems and solutions from a new viewpoint.
Focus on user outcomes
…a clear sense of where to focus

the time you have.
…an easy way to collaborate with the
people that matter to you most.


…a way to take back control of your day.
Principles
See problems and solutions from a new viewpoint.
Multidisciplinary teams
➤ Offering Managers, Designers, and
Developers
➤ Distributed around the world
➤ We needed to…
➤ Focus on outcomes and not features
➤ Work as one team
➤ Empathize with user’s, not ourselves
Teaming and action
➤ Work face-to-face
➤ Respect the expertise of others and
their contributions; breakdown hierarchy
➤ Build trust and be accountable to each
other; co-own
➤ Establish a clear vision that everyone
understands
Watch out for these pitfalls
➤ Not understanding or respecting
everyone’s role and contributions
➤ Shifting direction based on one person’s
opinion
➤ Lack of transparency between decision
makers and creators
Principles
See problems and solutions from a new viewpoint.
➤ Know the outcomes and carry them
around with you
➤ Small teams that own the success of each
outcome
➤ Observe, Reflect, Make, Observe, Reflect,
Make…
➤ Don’t focus on perfect, release outcomes
as experiments
Relentless reinvention
Focus the time you have
People that matter the most
Take control of your day
Rinse and Repeat
Pulling it all together
Focus the time you
have
People that matter the
most
Take control of your
day
Pulling it all together everywhere
Focus the time you
have
Control your schedule
Focus on important
people
Analytics and continuous delivery give us
the opportunity to learn, innovate, and
improve
Where do we go from here
Leverage insights and cognitive
…help me focus on actions by blocking my
schedule.
…help me keep people that matter happy
by prioritizing their needs, so I can take
action sooner.
…help me be prepared for the right
meetings, so that I can complete tasks and
meet the needs of my team.
+
+
+
How Designing IBM Verse Led Us to a New Way to Work
PLATINUM & SPOTLIGHT SPONSORS
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS

Contenu connexe

Tendances

How to make it fake it as an innovation director #innovation stories 2016
How to make it fake it as an innovation director #innovation stories 2016How to make it fake it as an innovation director #innovation stories 2016
How to make it fake it as an innovation director #innovation stories 2016Tom
 
How to Generate Winning Ideas
How to Generate Winning IdeasHow to Generate Winning Ideas
How to Generate Winning IdeasDeborah Northcutt
 
The art and craft of design workshops
The art and craft of design workshopsThe art and craft of design workshops
The art and craft of design workshopsMagda Bocheńska
 
Innovation and Entrepreneurship
Innovation and EntrepreneurshipInnovation and Entrepreneurship
Innovation and EntrepreneurshipAraba Steve O.
 
5 ways to improve your creativity and innovation skills in the workplace
5 ways to improve your creativity and innovation skills in the workplace5 ways to improve your creativity and innovation skills in the workplace
5 ways to improve your creativity and innovation skills in the workplaceSameerShaik43
 
Creativity training brainstorming sydney brisbane melbourne perth adelaide ca...
Creativity training brainstorming sydney brisbane melbourne perth adelaide ca...Creativity training brainstorming sydney brisbane melbourne perth adelaide ca...
Creativity training brainstorming sydney brisbane melbourne perth adelaide ca...James Smith
 
26 time-management-hacks-i-wish-id-known-at-20-130328142451-phpapp02
26 time-management-hacks-i-wish-id-known-at-20-130328142451-phpapp0226 time-management-hacks-i-wish-id-known-at-20-130328142451-phpapp02
26 time-management-hacks-i-wish-id-known-at-20-130328142451-phpapp02Vishal Suppan
 
DTAL - Final Reflection
DTAL - Final ReflectionDTAL - Final Reflection
DTAL - Final ReflectionRyan Pilat
 
Leading Change (A Workshop for AmeriCorps VISTAs 2017)
Leading Change (A Workshop for AmeriCorps VISTAs 2017)Leading Change (A Workshop for AmeriCorps VISTAs 2017)
Leading Change (A Workshop for AmeriCorps VISTAs 2017)Dr. Ariane Hoy
 
Vittorio Viarengo, VP Oracle Telco Strategy and Development Oracle fusion mid...
Vittorio Viarengo, VP Oracle Telco Strategy and Development Oracle fusion mid...Vittorio Viarengo, VP Oracle Telco Strategy and Development Oracle fusion mid...
Vittorio Viarengo, VP Oracle Telco Strategy and Development Oracle fusion mid...Nicolò Borghi
 
Strategic thinking
Strategic thinkingStrategic thinking
Strategic thinkingAIESECGreece
 
Innovation to drive success for New Age Startups
Innovation to drive success for New Age StartupsInnovation to drive success for New Age Startups
Innovation to drive success for New Age StartupsV2Solutions
 
How to Fail at Agile
How to Fail at AgileHow to Fail at Agile
How to Fail at Agilezurcherart
 
The Way How Mckinsey Works
The Way How Mckinsey WorksThe Way How Mckinsey Works
The Way How Mckinsey WorksIhab Hatoum
 

Tendances (20)

How to make it fake it as an innovation director #innovation stories 2016
How to make it fake it as an innovation director #innovation stories 2016How to make it fake it as an innovation director #innovation stories 2016
How to make it fake it as an innovation director #innovation stories 2016
 
Design Thinking Action Lab Conclusions - Take It Home: Apply Design Thinking
Design Thinking Action Lab Conclusions - Take It Home: Apply Design ThinkingDesign Thinking Action Lab Conclusions - Take It Home: Apply Design Thinking
Design Thinking Action Lab Conclusions - Take It Home: Apply Design Thinking
 
How to Generate Winning Ideas
How to Generate Winning IdeasHow to Generate Winning Ideas
How to Generate Winning Ideas
 
Rework book Review.
Rework book Review.Rework book Review.
Rework book Review.
 
The art and craft of design workshops
The art and craft of design workshopsThe art and craft of design workshops
The art and craft of design workshops
 
Asian
AsianAsian
Asian
 
NYC February 2010
NYC February 2010NYC February 2010
NYC February 2010
 
Innovation and Entrepreneurship
Innovation and EntrepreneurshipInnovation and Entrepreneurship
Innovation and Entrepreneurship
 
5 ways to improve your creativity and innovation skills in the workplace
5 ways to improve your creativity and innovation skills in the workplace5 ways to improve your creativity and innovation skills in the workplace
5 ways to improve your creativity and innovation skills in the workplace
 
Creativity training brainstorming sydney brisbane melbourne perth adelaide ca...
Creativity training brainstorming sydney brisbane melbourne perth adelaide ca...Creativity training brainstorming sydney brisbane melbourne perth adelaide ca...
Creativity training brainstorming sydney brisbane melbourne perth adelaide ca...
 
26 time-management-hacks-i-wish-id-known-at-20-130328142451-phpapp02
26 time-management-hacks-i-wish-id-known-at-20-130328142451-phpapp0226 time-management-hacks-i-wish-id-known-at-20-130328142451-phpapp02
26 time-management-hacks-i-wish-id-known-at-20-130328142451-phpapp02
 
DTAL - Final Reflection
DTAL - Final ReflectionDTAL - Final Reflection
DTAL - Final Reflection
 
Leading Change (A Workshop for AmeriCorps VISTAs 2017)
Leading Change (A Workshop for AmeriCorps VISTAs 2017)Leading Change (A Workshop for AmeriCorps VISTAs 2017)
Leading Change (A Workshop for AmeriCorps VISTAs 2017)
 
Vittorio Viarengo, VP Oracle Telco Strategy and Development Oracle fusion mid...
Vittorio Viarengo, VP Oracle Telco Strategy and Development Oracle fusion mid...Vittorio Viarengo, VP Oracle Telco Strategy and Development Oracle fusion mid...
Vittorio Viarengo, VP Oracle Telco Strategy and Development Oracle fusion mid...
 
Designing for the greater good
Designing for the greater goodDesigning for the greater good
Designing for the greater good
 
Incremental DevOps
Incremental DevOpsIncremental DevOps
Incremental DevOps
 
Strategic thinking
Strategic thinkingStrategic thinking
Strategic thinking
 
Innovation to drive success for New Age Startups
Innovation to drive success for New Age StartupsInnovation to drive success for New Age Startups
Innovation to drive success for New Age Startups
 
How to Fail at Agile
How to Fail at AgileHow to Fail at Agile
How to Fail at Agile
 
The Way How Mckinsey Works
The Way How Mckinsey WorksThe Way How Mckinsey Works
The Way How Mckinsey Works
 

En vedette

From Social What to Social WOW! How to design social user experiences that ma...
From Social What to Social WOW! How to design social user experiences that ma...From Social What to Social WOW! How to design social user experiences that ma...
From Social What to Social WOW! How to design social user experiences that ma...LetsConnect
 
IBM Verse SolutionsConnect 2014 nl Utrecht
IBM Verse SolutionsConnect 2014 nl UtrechtIBM Verse SolutionsConnect 2014 nl Utrecht
IBM Verse SolutionsConnect 2014 nl UtrechtMaurice Teeuwe
 
Embracing IBM Verse: Moving Beyond Technology to Gaining Value
Embracing IBM Verse: Moving Beyond Technology to Gaining ValueEmbracing IBM Verse: Moving Beyond Technology to Gaining Value
Embracing IBM Verse: Moving Beyond Technology to Gaining ValueMichael Sampson
 
Soccnx10 Man versus Machine – A Story About Embracing Innovation
Soccnx10 Man versus Machine – A Story About Embracing Innovation Soccnx10 Man versus Machine – A Story About Embracing Innovation
Soccnx10 Man versus Machine – A Story About Embracing Innovation Femke Goedhart
 
No, I’m not retired!
No, I’m not retired!No, I’m not retired!
No, I’m not retired!LetsConnect
 
IBM Connections Antipatterns
IBM Connections AntipatternsIBM Connections Antipatterns
IBM Connections AntipatternsLetsConnect
 
Confessions of a Connections Addict
Confessions of a Connections AddictConfessions of a Connections Addict
Confessions of a Connections AddictLetsConnect
 
Herding Presidents (and others) to the Promised Land
Herding Presidents (and others) to the Promised LandHerding Presidents (and others) to the Promised Land
Herding Presidents (and others) to the Promised LandLetsConnect
 
IBM Connections Troubleshooting or “Get the Cow off the Ice”
IBM Connections Troubleshooting or “Get the Cow off the Ice” IBM Connections Troubleshooting or “Get the Cow off the Ice”
IBM Connections Troubleshooting or “Get the Cow off the Ice” LetsConnect
 
Connections Upgrades and Migrations the Easy Way
Connections Upgrades and Migrations the Easy WayConnections Upgrades and Migrations the Easy Way
Connections Upgrades and Migrations the Easy WayLetsConnect
 
OpenNTF: Past, Present, and Future
OpenNTF: Past, Present, and FutureOpenNTF: Past, Present, and Future
OpenNTF: Past, Present, and FutureLetsConnect
 
IBM Social Business Journey and IBM Verse / cloud collaboration #MWLUG2015
IBM Social Business Journey and IBM Verse / cloud collaboration #MWLUG2015IBM Social Business Journey and IBM Verse / cloud collaboration #MWLUG2015
IBM Social Business Journey and IBM Verse / cloud collaboration #MWLUG2015Ed Brill
 
10 insights to foster enterprise social networking, that you already know
10 insights to foster enterprise social networking, that you already know10 insights to foster enterprise social networking, that you already know
10 insights to foster enterprise social networking, that you already knowLetsConnect
 
Verisure Securitas Direct: On our fourth year in the Cloud! What has it been ...
Verisure Securitas Direct: On our fourth year in the Cloud! What has it been ...Verisure Securitas Direct: On our fourth year in the Cloud! What has it been ...
Verisure Securitas Direct: On our fourth year in the Cloud! What has it been ...LetsConnect
 
Change behavior, one Tiny Habit at a time
Change behavior, one Tiny Habit at a timeChange behavior, one Tiny Habit at a time
Change behavior, one Tiny Habit at a timeSasja Beerendonk
 
IBM CONNECTIONS TROUBLESHOOTING OR “GET THE COW OFF THE ICE"
IBM CONNECTIONS TROUBLESHOOTING OR “GET THE COW OFF THE ICE"IBM CONNECTIONS TROUBLESHOOTING OR “GET THE COW OFF THE ICE"
IBM CONNECTIONS TROUBLESHOOTING OR “GET THE COW OFF THE ICE"Nico Meisenzahl
 
Soccnx10: Best and worst practices deploying IBM Connections
Soccnx10: Best and worst practices deploying IBM ConnectionsSoccnx10: Best and worst practices deploying IBM Connections
Soccnx10: Best and worst practices deploying IBM Connectionspanagenda
 
BEST AND WORST PRACTICES DEPLOYING IBM CONNECTIONS
BEST AND WORST PRACTICES DEPLOYING IBM CONNECTIONSBEST AND WORST PRACTICES DEPLOYING IBM CONNECTIONS
BEST AND WORST PRACTICES DEPLOYING IBM CONNECTIONSNico Meisenzahl
 
Lowe’s Journey with Becoming a Collaborative Company
Lowe’s Journey with Becoming a Collaborative CompanyLowe’s Journey with Becoming a Collaborative Company
Lowe’s Journey with Becoming a Collaborative CompanyLetsConnect
 
Are You Ready for an Alternative in Application Development?
Are You Ready for an Alternative in Application Development?Are You Ready for an Alternative in Application Development?
Are You Ready for an Alternative in Application Development?LetsConnect
 

En vedette (20)

From Social What to Social WOW! How to design social user experiences that ma...
From Social What to Social WOW! How to design social user experiences that ma...From Social What to Social WOW! How to design social user experiences that ma...
From Social What to Social WOW! How to design social user experiences that ma...
 
IBM Verse SolutionsConnect 2014 nl Utrecht
IBM Verse SolutionsConnect 2014 nl UtrechtIBM Verse SolutionsConnect 2014 nl Utrecht
IBM Verse SolutionsConnect 2014 nl Utrecht
 
Embracing IBM Verse: Moving Beyond Technology to Gaining Value
Embracing IBM Verse: Moving Beyond Technology to Gaining ValueEmbracing IBM Verse: Moving Beyond Technology to Gaining Value
Embracing IBM Verse: Moving Beyond Technology to Gaining Value
 
Soccnx10 Man versus Machine – A Story About Embracing Innovation
Soccnx10 Man versus Machine – A Story About Embracing Innovation Soccnx10 Man versus Machine – A Story About Embracing Innovation
Soccnx10 Man versus Machine – A Story About Embracing Innovation
 
No, I’m not retired!
No, I’m not retired!No, I’m not retired!
No, I’m not retired!
 
IBM Connections Antipatterns
IBM Connections AntipatternsIBM Connections Antipatterns
IBM Connections Antipatterns
 
Confessions of a Connections Addict
Confessions of a Connections AddictConfessions of a Connections Addict
Confessions of a Connections Addict
 
Herding Presidents (and others) to the Promised Land
Herding Presidents (and others) to the Promised LandHerding Presidents (and others) to the Promised Land
Herding Presidents (and others) to the Promised Land
 
IBM Connections Troubleshooting or “Get the Cow off the Ice”
IBM Connections Troubleshooting or “Get the Cow off the Ice” IBM Connections Troubleshooting or “Get the Cow off the Ice”
IBM Connections Troubleshooting or “Get the Cow off the Ice”
 
Connections Upgrades and Migrations the Easy Way
Connections Upgrades and Migrations the Easy WayConnections Upgrades and Migrations the Easy Way
Connections Upgrades and Migrations the Easy Way
 
OpenNTF: Past, Present, and Future
OpenNTF: Past, Present, and FutureOpenNTF: Past, Present, and Future
OpenNTF: Past, Present, and Future
 
IBM Social Business Journey and IBM Verse / cloud collaboration #MWLUG2015
IBM Social Business Journey and IBM Verse / cloud collaboration #MWLUG2015IBM Social Business Journey and IBM Verse / cloud collaboration #MWLUG2015
IBM Social Business Journey and IBM Verse / cloud collaboration #MWLUG2015
 
10 insights to foster enterprise social networking, that you already know
10 insights to foster enterprise social networking, that you already know10 insights to foster enterprise social networking, that you already know
10 insights to foster enterprise social networking, that you already know
 
Verisure Securitas Direct: On our fourth year in the Cloud! What has it been ...
Verisure Securitas Direct: On our fourth year in the Cloud! What has it been ...Verisure Securitas Direct: On our fourth year in the Cloud! What has it been ...
Verisure Securitas Direct: On our fourth year in the Cloud! What has it been ...
 
Change behavior, one Tiny Habit at a time
Change behavior, one Tiny Habit at a timeChange behavior, one Tiny Habit at a time
Change behavior, one Tiny Habit at a time
 
IBM CONNECTIONS TROUBLESHOOTING OR “GET THE COW OFF THE ICE"
IBM CONNECTIONS TROUBLESHOOTING OR “GET THE COW OFF THE ICE"IBM CONNECTIONS TROUBLESHOOTING OR “GET THE COW OFF THE ICE"
IBM CONNECTIONS TROUBLESHOOTING OR “GET THE COW OFF THE ICE"
 
Soccnx10: Best and worst practices deploying IBM Connections
Soccnx10: Best and worst practices deploying IBM ConnectionsSoccnx10: Best and worst practices deploying IBM Connections
Soccnx10: Best and worst practices deploying IBM Connections
 
BEST AND WORST PRACTICES DEPLOYING IBM CONNECTIONS
BEST AND WORST PRACTICES DEPLOYING IBM CONNECTIONSBEST AND WORST PRACTICES DEPLOYING IBM CONNECTIONS
BEST AND WORST PRACTICES DEPLOYING IBM CONNECTIONS
 
Lowe’s Journey with Becoming a Collaborative Company
Lowe’s Journey with Becoming a Collaborative CompanyLowe’s Journey with Becoming a Collaborative Company
Lowe’s Journey with Becoming a Collaborative Company
 
Are You Ready for an Alternative in Application Development?
Are You Ready for an Alternative in Application Development?Are You Ready for an Alternative in Application Development?
Are You Ready for an Alternative in Application Development?
 

Similaire à How Designing IBM Verse Led Us to a New Way to Work

7 Basic Steps to Successful Event Management
7 Basic Steps to Successful Event Management7 Basic Steps to Successful Event Management
7 Basic Steps to Successful Event ManagementGrace J. Kim
 
A Primer For Design Thinking For Business
A Primer For Design Thinking For BusinessA Primer For Design Thinking For Business
A Primer For Design Thinking For Businesssean carney
 
Cultivating Collaborative Behaviour
Cultivating Collaborative BehaviourCultivating Collaborative Behaviour
Cultivating Collaborative BehaviourMichael Sampson
 
Want to become a Learning Entrepreneur?
Want to become a Learning Entrepreneur?Want to become a Learning Entrepreneur?
Want to become a Learning Entrepreneur?Genius Learning Ltd
 
How Teams Work Making Team Decisions Through Consensus
How Teams Work Making Team Decisions Through Consensus How Teams Work Making Team Decisions Through Consensus
How Teams Work Making Team Decisions Through Consensus Mike Cardus
 
Herding cats (managing software development)
Herding cats (managing software development)Herding cats (managing software development)
Herding cats (managing software development)cfry
 
Getting to Senior in UX
Getting to Senior in UXGetting to Senior in UX
Getting to Senior in UXCyd Harrell
 
Project Management Handbook 10.1
Project Management Handbook 10.1Project Management Handbook 10.1
Project Management Handbook 10.1Jessica Hagh
 
Building an Effective Credit Management Team
Building an Effective Credit Management TeamBuilding an Effective Credit Management Team
Building an Effective Credit Management TeamSteve Mitchinson
 
Creating the Ideal Workplace Culture
Creating the Ideal Workplace CultureCreating the Ideal Workplace Culture
Creating the Ideal Workplace CultureBeth Kanter
 
1 dokumen.tips_empathize-ideate-design-thinking-define-prototype-little-time-...
1 dokumen.tips_empathize-ideate-design-thinking-define-prototype-little-time-...1 dokumen.tips_empathize-ideate-design-thinking-define-prototype-little-time-...
1 dokumen.tips_empathize-ideate-design-thinking-define-prototype-little-time-...KrzysztofLada
 
Idean-Design-Leadership-Framework
Idean-Design-Leadership-FrameworkIdean-Design-Leadership-Framework
Idean-Design-Leadership-FrameworkLiya James
 
LEADING A PROJECT.pptx
LEADING A PROJECT.pptxLEADING A PROJECT.pptx
LEADING A PROJECT.pptxjanidogar
 
Effective leadership
Effective leadershipEffective leadership
Effective leadershipMarynelGagani
 
Innovators_Guidebook_workdifferently_gravitytank
Innovators_Guidebook_workdifferently_gravitytankInnovators_Guidebook_workdifferently_gravitytank
Innovators_Guidebook_workdifferently_gravitytankPooja Merai
 
Ultius Company Culture
Ultius Company CultureUltius Company Culture
Ultius Company CultureUltius, Inc.
 

Similaire à How Designing IBM Verse Led Us to a New Way to Work (20)

7 Basic Steps to Successful Event Management
7 Basic Steps to Successful Event Management7 Basic Steps to Successful Event Management
7 Basic Steps to Successful Event Management
 
A Primer For Design Thinking For Business
A Primer For Design Thinking For BusinessA Primer For Design Thinking For Business
A Primer For Design Thinking For Business
 
Cultivating Collaborative Behaviour
Cultivating Collaborative BehaviourCultivating Collaborative Behaviour
Cultivating Collaborative Behaviour
 
Collaboration at-ease
Collaboration at-easeCollaboration at-ease
Collaboration at-ease
 
Want to become a Learning Entrepreneur?
Want to become a Learning Entrepreneur?Want to become a Learning Entrepreneur?
Want to become a Learning Entrepreneur?
 
Becoming your best self
Becoming your best selfBecoming your best self
Becoming your best self
 
How Teams Work Making Team Decisions Through Consensus
How Teams Work Making Team Decisions Through Consensus How Teams Work Making Team Decisions Through Consensus
How Teams Work Making Team Decisions Through Consensus
 
Herding cats (managing software development)
Herding cats (managing software development)Herding cats (managing software development)
Herding cats (managing software development)
 
Getting to Senior in UX
Getting to Senior in UXGetting to Senior in UX
Getting to Senior in UX
 
Best Practices for Running More Effective Meetings
Best Practices for Running More Effective MeetingsBest Practices for Running More Effective Meetings
Best Practices for Running More Effective Meetings
 
Project Management Handbook 10.1
Project Management Handbook 10.1Project Management Handbook 10.1
Project Management Handbook 10.1
 
Building an Effective Credit Management Team
Building an Effective Credit Management TeamBuilding an Effective Credit Management Team
Building an Effective Credit Management Team
 
Creating the Ideal Workplace Culture
Creating the Ideal Workplace CultureCreating the Ideal Workplace Culture
Creating the Ideal Workplace Culture
 
1 dokumen.tips_empathize-ideate-design-thinking-define-prototype-little-time-...
1 dokumen.tips_empathize-ideate-design-thinking-define-prototype-little-time-...1 dokumen.tips_empathize-ideate-design-thinking-define-prototype-little-time-...
1 dokumen.tips_empathize-ideate-design-thinking-define-prototype-little-time-...
 
Idean-Design-Leadership-Framework
Idean-Design-Leadership-FrameworkIdean-Design-Leadership-Framework
Idean-Design-Leadership-Framework
 
LEADING A PROJECT.pptx
LEADING A PROJECT.pptxLEADING A PROJECT.pptx
LEADING A PROJECT.pptx
 
Effective leadership
Effective leadershipEffective leadership
Effective leadership
 
Innovators_Guidebook_workdifferently_gravitytank
Innovators_Guidebook_workdifferently_gravitytankInnovators_Guidebook_workdifferently_gravitytank
Innovators_Guidebook_workdifferently_gravitytank
 
Rob Tilley Overiew
Rob Tilley OveriewRob Tilley Overiew
Rob Tilley Overiew
 
Ultius Company Culture
Ultius Company CultureUltius Company Culture
Ultius Company Culture
 

Plus de LetsConnect

Installing Component Pack 6.0.0.6
Installing Component Pack 6.0.0.6Installing Component Pack 6.0.0.6
Installing Component Pack 6.0.0.6LetsConnect
 
Oh $h@# - How to deal with emotional outbursts and hate in social situations
Oh $h@# - How to deal with emotional outbursts and hate in social situationsOh $h@# - How to deal with emotional outbursts and hate in social situations
Oh $h@# - How to deal with emotional outbursts and hate in social situationsLetsConnect
 
It is not About Connections vs Office 365 - You can have the best of the both...
It is not About Connections vs Office 365 - You can have the best of the both...It is not About Connections vs Office 365 - You can have the best of the both...
It is not About Connections vs Office 365 - You can have the best of the both...LetsConnect
 
Using ibm connections to enhance university courses
Using ibm connections to enhance university coursesUsing ibm connections to enhance university courses
Using ibm connections to enhance university coursesLetsConnect
 
IBM Connections 6 Component Pack
IBM Connections 6 Component PackIBM Connections 6 Component Pack
IBM Connections 6 Component PackLetsConnect
 
IBM Connections 6.0 CR3 New Features
IBM Connections 6.0 CR3 New FeaturesIBM Connections 6.0 CR3 New Features
IBM Connections 6.0 CR3 New FeaturesLetsConnect
 
10 years of IBM Connections
10 years of IBM Connections10 years of IBM Connections
10 years of IBM ConnectionsLetsConnect
 
IBM Collaboration Framework in action: Customer success stories
IBM Collaboration Framework in action: Customer success storiesIBM Collaboration Framework in action: Customer success stories
IBM Collaboration Framework in action: Customer success storiesLetsConnect
 
Design for the Digital Workspace
Design for the Digital WorkspaceDesign for the Digital Workspace
Design for the Digital WorkspaceLetsConnect
 
New Ways to Deliver Business Outcomes with INtelligent Workstream Collaboration
New Ways to Deliver Business Outcomes with INtelligent Workstream CollaborationNew Ways to Deliver Business Outcomes with INtelligent Workstream Collaboration
New Ways to Deliver Business Outcomes with INtelligent Workstream CollaborationLetsConnect
 
Power up your Salesforce Opportunities by using IBM Watson Workspace as your ...
Power up your Salesforce Opportunities by using IBM Watson Workspace as your ...Power up your Salesforce Opportunities by using IBM Watson Workspace as your ...
Power up your Salesforce Opportunities by using IBM Watson Workspace as your ...LetsConnect
 
There is nothing more practical than a good theory
There is nothing more practical than a good theoryThere is nothing more practical than a good theory
There is nothing more practical than a good theoryLetsConnect
 
Kubernetes Basics for Connections Admins
Kubernetes Basics for Connections AdminsKubernetes Basics for Connections Admins
Kubernetes Basics for Connections AdminsLetsConnect
 
Intelligent Collaboration driving Digital Transformation
Intelligent Collaboration driving Digital TransformationIntelligent Collaboration driving Digital Transformation
Intelligent Collaboration driving Digital TransformationLetsConnect
 
Developing IBM Connections Community Apps using Domino
Developing IBM Connections Community Apps using DominoDeveloping IBM Connections Community Apps using Domino
Developing IBM Connections Community Apps using DominoLetsConnect
 
IBM Connections - Have it YOUR Way!
IBM Connections - Have it YOUR Way!IBM Connections - Have it YOUR Way!
IBM Connections - Have it YOUR Way!LetsConnect
 
You Get What You Give
You Get What You GiveYou Get What You Give
You Get What You GiveLetsConnect
 
Building Custom ibm Watson Workspace Templates to make you and your team more...
Building Custom ibm Watson Workspace Templates to make you and your team more...Building Custom ibm Watson Workspace Templates to make you and your team more...
Building Custom ibm Watson Workspace Templates to make you and your team more...LetsConnect
 
ICS INtegration with Node-RED and Open Source
ICS INtegration with Node-RED and Open SourceICS INtegration with Node-RED and Open Source
ICS INtegration with Node-RED and Open SourceLetsConnect
 
Communities as the fundament of social learning
Communities as the fundament of social learningCommunities as the fundament of social learning
Communities as the fundament of social learningLetsConnect
 

Plus de LetsConnect (20)

Installing Component Pack 6.0.0.6
Installing Component Pack 6.0.0.6Installing Component Pack 6.0.0.6
Installing Component Pack 6.0.0.6
 
Oh $h@# - How to deal with emotional outbursts and hate in social situations
Oh $h@# - How to deal with emotional outbursts and hate in social situationsOh $h@# - How to deal with emotional outbursts and hate in social situations
Oh $h@# - How to deal with emotional outbursts and hate in social situations
 
It is not About Connections vs Office 365 - You can have the best of the both...
It is not About Connections vs Office 365 - You can have the best of the both...It is not About Connections vs Office 365 - You can have the best of the both...
It is not About Connections vs Office 365 - You can have the best of the both...
 
Using ibm connections to enhance university courses
Using ibm connections to enhance university coursesUsing ibm connections to enhance university courses
Using ibm connections to enhance university courses
 
IBM Connections 6 Component Pack
IBM Connections 6 Component PackIBM Connections 6 Component Pack
IBM Connections 6 Component Pack
 
IBM Connections 6.0 CR3 New Features
IBM Connections 6.0 CR3 New FeaturesIBM Connections 6.0 CR3 New Features
IBM Connections 6.0 CR3 New Features
 
10 years of IBM Connections
10 years of IBM Connections10 years of IBM Connections
10 years of IBM Connections
 
IBM Collaboration Framework in action: Customer success stories
IBM Collaboration Framework in action: Customer success storiesIBM Collaboration Framework in action: Customer success stories
IBM Collaboration Framework in action: Customer success stories
 
Design for the Digital Workspace
Design for the Digital WorkspaceDesign for the Digital Workspace
Design for the Digital Workspace
 
New Ways to Deliver Business Outcomes with INtelligent Workstream Collaboration
New Ways to Deliver Business Outcomes with INtelligent Workstream CollaborationNew Ways to Deliver Business Outcomes with INtelligent Workstream Collaboration
New Ways to Deliver Business Outcomes with INtelligent Workstream Collaboration
 
Power up your Salesforce Opportunities by using IBM Watson Workspace as your ...
Power up your Salesforce Opportunities by using IBM Watson Workspace as your ...Power up your Salesforce Opportunities by using IBM Watson Workspace as your ...
Power up your Salesforce Opportunities by using IBM Watson Workspace as your ...
 
There is nothing more practical than a good theory
There is nothing more practical than a good theoryThere is nothing more practical than a good theory
There is nothing more practical than a good theory
 
Kubernetes Basics for Connections Admins
Kubernetes Basics for Connections AdminsKubernetes Basics for Connections Admins
Kubernetes Basics for Connections Admins
 
Intelligent Collaboration driving Digital Transformation
Intelligent Collaboration driving Digital TransformationIntelligent Collaboration driving Digital Transformation
Intelligent Collaboration driving Digital Transformation
 
Developing IBM Connections Community Apps using Domino
Developing IBM Connections Community Apps using DominoDeveloping IBM Connections Community Apps using Domino
Developing IBM Connections Community Apps using Domino
 
IBM Connections - Have it YOUR Way!
IBM Connections - Have it YOUR Way!IBM Connections - Have it YOUR Way!
IBM Connections - Have it YOUR Way!
 
You Get What You Give
You Get What You GiveYou Get What You Give
You Get What You Give
 
Building Custom ibm Watson Workspace Templates to make you and your team more...
Building Custom ibm Watson Workspace Templates to make you and your team more...Building Custom ibm Watson Workspace Templates to make you and your team more...
Building Custom ibm Watson Workspace Templates to make you and your team more...
 
ICS INtegration with Node-RED and Open Source
ICS INtegration with Node-RED and Open SourceICS INtegration with Node-RED and Open Source
ICS INtegration with Node-RED and Open Source
 
Communities as the fundament of social learning
Communities as the fundament of social learningCommunities as the fundament of social learning
Communities as the fundament of social learning
 

Dernier

UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdfJamie (Taka) Wang
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServiceRenan Moreira de Oliveira
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIUdaiappa Ramachandran
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 

Dernier (20)

UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AI
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 

How Designing IBM Verse Led Us to a New Way to Work

  • 1. Toronto, June 6-7 2016 Designing IBM Verse Led Us to a #NewWayToWork Jennifer Heins User Experience Designer IBM
  • 3. Principles See problems and solutions from a new viewpoint.
  • 5. Principles See problems and solutions from a new viewpoint.
  • 6. Focus on user outcomes …a clear sense of where to focus
 the time you have. …an easy way to collaborate with the people that matter to you most. 
 …a way to take back control of your day.
  • 7. Principles See problems and solutions from a new viewpoint.
  • 8. Multidisciplinary teams ➤ Offering Managers, Designers, and Developers ➤ Distributed around the world ➤ We needed to… ➤ Focus on outcomes and not features ➤ Work as one team ➤ Empathize with user’s, not ourselves
  • 9. Teaming and action ➤ Work face-to-face ➤ Respect the expertise of others and their contributions; breakdown hierarchy ➤ Build trust and be accountable to each other; co-own ➤ Establish a clear vision that everyone understands
  • 10. Watch out for these pitfalls ➤ Not understanding or respecting everyone’s role and contributions ➤ Shifting direction based on one person’s opinion ➤ Lack of transparency between decision makers and creators
  • 11. Principles See problems and solutions from a new viewpoint.
  • 12. ➤ Know the outcomes and carry them around with you ➤ Small teams that own the success of each outcome ➤ Observe, Reflect, Make, Observe, Reflect, Make… ➤ Don’t focus on perfect, release outcomes as experiments Relentless reinvention
  • 13. Focus the time you have
  • 14. People that matter the most
  • 15. Take control of your day
  • 17. Pulling it all together Focus the time you have People that matter the most Take control of your day
  • 18. Pulling it all together everywhere Focus the time you have Control your schedule Focus on important people
  • 19. Analytics and continuous delivery give us the opportunity to learn, innovate, and improve Where do we go from here
  • 20. Leverage insights and cognitive …help me focus on actions by blocking my schedule. …help me keep people that matter happy by prioritizing their needs, so I can take action sooner. …help me be prepared for the right meetings, so that I can complete tasks and meet the needs of my team. + + +
  • 22. PLATINUM & SPOTLIGHT SPONSORS GOLD SPONSORS SILVER SPONSORS BRONZE SPONSORS