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Experience-Driven Companies

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The 12 dimensions of customer experience are purpose, product, vision, brand, distribution, community, personality, price, storytelling, ecosystem, onboarding, and service. Experience-driven companies excel at each and all of these dimensions.

Join me at SXSW Interactive 2016 as I will be speaking about why identity and chemistry are important to the entire customer experience. "Identity and the Chemistry of Experience" on March 13, 2016. http://spr.ly/idchemex

Publié dans : Business
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Experience-Driven Companies

  1. 1. Esteban Contreras | @socialnerdia Director of Experience Design, Sprinklr experience-driven companies
  2. 2. Purpose Price Vision BrandProduct CommunityDistribution EcosystemStorytelling ServicePersonality Onboarding
  3. 3. Purpose
  4. 4. Product
  5. 5. Vision
  6. 6. Brand
  7. 7. Distribution
  8. 8. Community
  9. 9. Personality
  10. 10. Price
  11. 11. Storytelling
  12. 12. Ecosystem
  13. 13. Onboarding
  14. 14. Service
  15. 15. Purpose Price Vision BrandProduct CommunityDistribution EcosystemStorytelling ServicePersonality Onboarding Experience-Driven Companies
  16. 16. 
 @socialnerdia

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