my talk at Smart Government Australia in Melbourne on Sept 14, 2010

1. connecting Justice social media and citizen engagement Patrick McCormick Manager Digital Engagement Department of Justice Victoria 14 September 2010 Smart Government Australia Melbourne Unless indicated otherwise, content in this presentation is licensed:

3. 1. understanding the context

9. 2. tinkering with the tools

11. conversations, questions, problem solving

12. video socialises important information

13. working together across boundaries

14. seeking and voting on ideas openly

15. supporting existing community role and establishing trusted , authentic presence on new platforms

16. 2. listening to the crowd

17. the Internet is increasingly, the people’s choice (AGIMO: Australia in the Digital Economy, 2009 ) 20% 27% 16% 11%

19. using social media monitoring to capture the direction of online conversations

20. breaking down social media activity by issues and level of interest issues share of voice

21. tracking social media stats over time to identify increased interest in key topics Month on Month Trend Alcohol & Street Violence Social Media Analysis April 2010

22. plotting social media spikes against news items and events to determine impact Violent CBD brawl Street violence talk spawned by Williams’ death

23. 4. responding and collaborating CFA, Black Saturday, Flickr

24. seeking citizen input , educating interactively

25. creating opportunities for shared learning and understanding

26. fostering responsibility through citizen engagement and content creation

27. the worst natural disaster in Australia’s history Victorian Fire Map 9 February 2009, dse.vic.gov.au

28. managing the information load and access to meet demand and prevent bottlenecks Kinglake, Aerial view, news.com.au

29. maintaining community engagement to better prepare for future emergencies Yarra Valley, Black Saturday, Flickr

31. because people want to help and play a role that government is well placed to facilitate

32. seeking citizen support for emergency volunteers Vital. Valued. Victorians.

33. sharing emergency information in timely, convenient way extends frontline response to community

34. mobile apps enable citizens to help themselves and their neighbors

35. geospatial data and location awareness put powerful tools in the hands of citizens

36. sharing timely information builds trust and confirms public safety objectives

38. Thanks! Patrick McCormick [email_address] @ solutist Questions? @ justice_vic