TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
Government as a platform: engaging the public with social media
1. government as a platform engaging the public with social media Patrick McCormick Acting General Manager Online Collaboration and Citizen Engagement Department of Justice Victoria 19 July 2011 FutureGov Forum Sri Lanka Colombo Unless indicated otherwise, content in this presentation is licensed:
2. government as a platform engaging the public with social media we are here now changing the rules terms of engagement Justice 2.0
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4. Justice portfolio employs over 21,000 staff police and prosecution courts, prisons and corrections services tribunals and agencies protecting citizen rights emergency services racing and gaming policy legal advice to government and includes about 90,000 volunteers across Country Fire Authority Lifesaving Victoria Victoria State Emergency Services Office of the Public Advocate
6. For these technologies will produce forgetfulness in the minds of those who use them, because they will not practice their memory. Their trust in online information, produced by external sources which are not part of their learning, will discourage the use of their own memory within them. You have invented an elixir not of memory, but of searching; and you offer people the appearance of wisdom, not true wisdom.
7. For these technologies will produce forgetfulness in the minds of those who use them, because they will not practice their memory. Their trust in online information, produced by external sources which are not part of their learning, will discourage the use of their own memory within them. You have invented an elixir not of memory, but of searching; and you offer people the appearance of wisdom, not true wisdom.
8. For this invention will produce forgetfulness in the minds of those who learn to use it, because they will not practice their memory. Their trust in writing, produced by external characters which are not part of themselves, will discourage the use of their own memory within them. You have invented an elixir not of memory, but of reminding; and you offer your pupils the appearance of wisdom, not true wisdom. - Plato 370 BC
10. and are spending more time online according to comScore’sState of the Internet 2010 18.8 hours per month online on average 36.3% used Apple iTunes 42.6% used online banking services 81.6% used social networks
11. but does social media matter?http://www.youtube.com/watch?v=sIFYPQjYhv8
19. the public sector is also evolving read-only rigid, prescriptive, hierarchical 20th century administrative bureaucracy new public management - performance triple bottom line - shareholders and stakeholders co-productive, shared enterprise, Gov 2.0 read-write agile, principled, collaborative
20. so what isGov 2.0? Gov2.0 web 2.0 government the new economy begins with technology and ends with trust - Alan Webber 1993
21. Web 2.0 presents new challenges for public sector public sector public policy public goods public services
22. we need to go back to first principles public purpose public sector public policy public goods public services
24. but Gov 2.0is powered bytechnology citizens technology internet government PSI
25. Gov 2.0 begins withpublic purposeand ends with trust technology citizens public purpose trust internet PSI government
26. the public sector needs to change a new approach share (not cede) power, when and where appropriate maintain authority in old and new models government as a platform, providing a citizen ‘API’ key challenges culture of experimentation and collaboration open access to public sector data and information voice of authenticity, uncertainty and contestability
28. emerging policy platform Victoria parliamentary inquiry into PSI VPS innovation action plan Government response on PSI government 2.0 action plan Commonwealth Gov 2.0 Taskforce report APSC online engagement guidelines declaration of open government
40. new opportunities for citizen-sourced solutions 13 July Mumbai bomb blasts spark grassroots social media response CNN http://edition.cnn.com/2011/WORLD/asiapcf/07/14/india.blasts.help/index.html?hpt=hp_bn2
41. aggregating info to aid responders and search efforts have compiled numbers and areas where help is available, add and share please
59. Justiceonline services strategy (yrs 3-4) Establishing New platform Online services are stable, reliable, interoperable 2. Delivering Better information Information is accessible, accurate, searchable, re-usable 3. Enabling Self service Providing citizen centric services and co-production 4. Supporting Mobile web Enabling device agnostic services anywhere, anytime
60. government as a platform engaging the public with social media we are here now changing the rules terms of engagement Justice 2.0
61. Thanks! Questions? Patrick McCormick pat.mccormick@justice.vic.gov.au @ solutist follow Justice on Twitter @ justice_vic
62. re-using this presentation? the fine print… Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 3.0 Put simply, this means: you are free to share, copy and distribute this work you can remix and adapt this work Under the following conditions you must attribute the work to the author: Patrick McCormick(pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu) you must share alike – so if you alter or build upon this work you have to keep these same conditions Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer