1. Who isHuman Capital Management Institute? Sonya Sullins, MBA Human Capital Consultant, Executive Coach and Speaker "We inspire professionals and organizations to achieve peak performance through people, passion and purpose."

2. The way to gain a good reputation, is to endeavor to be what you desire to appear.SOCRATES To my customer.I may not have the answer, but I’ll find it.I may not have the time, but I’ll make it.UNKNOWN

3. Who is Human Capital Management Institute? ~We specialize in helping organizations select, motivate and retain top talent and create fiercely loyal, devoted customers. ~We motivate and inspire professionals to develop their Leadership, Communication and Interpersonal Skills.

4. How Are We Different? Specialized Training: Gallup University Experience and Outcomes: Achieved intended outcomes for hundreds of workgroups within various organizations Approach: C-Level to Front line no stone left unturned, utmost respect for all, close communication gaps and build trust Individualized: More than “organizational goals”… Each department/manager has unique action plan Create the Culture: Of Accountability and of Trust More than an accountability partner – I teach how to hold each other accountable Culture of Trust = Character and Competence Education: People can’t succeed if they don’t know what to do…we close that gap, too.

5. Founded by... Sonya Sullins , MBA ~ Principal Consultant 20 years experience as a trainer, speaker and workshop facilitator Over a dozen years experience consulting and coaching Gallup University: Trained in Leadership, Management, and building a Strengths-Based organization Employee Engagement Specialist Organizational Behavior Background IT and Project Management Background MBTI (Myers Briggs Type Indicator) Qualified Practitioner Franklin Covey Certified BBA Finance and Marketing MBA Business Strategy

6. Sonya says… ~We all know how hard it is to get and keep top talent, and how challenging it is when a customer is frustrated with their experience. ~You will reach your goals, regardless of your starting point…with your commitment and motivation, and our expertise and guidance, you will see real results! “ I like to say that I get people ‘unstuck’ from thinking that there’s no solution.” “We will discover how to overcome challenges. After all, high standards and excellent results make life at work engaging and fulfilling!”

7. Continuum and Gap Analysis…We are all somewhere on this vast continuum!

8. “Our destination is where we start. Our destination is to create a dynamic workplace that people will be attracted to… …where we will be able to retain the most talented and productive people and have a positive impact upon the customers we serve.”

9. Focus onOutcomes How do we get there? “Physician”+”Patient”=Management Plan WHERE= 6. Outcomes HOW = 3. Communicate 4. ACT 5. Recognize & Follow Up You don’t know what you don’t know… Survey = blood pressure cuff NOW= Select Engage Where you will be in the future…

10. Employee Engagement…

11. Also, the Means to the End… 38% higher customer loyalty scores 22% higher productivity 27% higher profits 39% higher retention *Gallup

12. Things to Remember… Number one predictor of Customer Loyalty is… …Employee Retention of top performers Number one predictor of Employee Retention is… …Employee Engagement Great Leaders create Engaged Teams It’s all about making the connection = relationships Therefore: Employee Engagement = Customer Engagement

13. Real People. Real Success.

14. Services N-Gage Assessment Employee, Customer, Referral Source Outcome-Based Action Plans Executive Coaching/Consulting Key Note Speaking Workshops and Training

15. Areas of Expertise Employee Engagement Customer Devotion & Service Recovery Attracting & Selecting Top Talent Motivating & Retaining Top Talent Leadership/Management Development Effective Communication Interpersonal Skills Emotional Intelligence Improving Teamwork Performance Planning

16. Workshops/Keynotes/Training S.T.E.P. into Success…Customer Devotion in 4 Steps! Are you Plagued With a Couple of “Bad Apples” in Your Employee Bushel? Retain the Best and Get Rid of the Rest! Service Recovery: Turning “Raging Mad” into “Raving Fan” Change Management: Turn Change into Your Advantage Building A Culture of Trust: Character and Competence – Keys to Your Success Leading Edge of Leadership: How to Develop a Top Performing Team 7 Deadly Sins of Marketing Senior Living

17. Workshops/Keynotes/Training Effective Communication: Keeping Your Cool When Your Temperature’s Rising Compassion Mastery: Nurturing Others While Keeping Yourself in Balance Achieving the Perfect Balance: Learn How to Assert Yourself…Respectfully and Respectably Emotional Intelligence: Learn How to Understand and Manage Your Emotions for Personal and Professional Effectiveness Sharpen Your Saw! Lean How to Keep Stress at Bay and Improve Your Optimism and Happiness

18. For more information on programs, or to schedule a strategy session – Contact Sonya Today: Sonya@SonyaSullins.com www.SonyaSullins.com Toll Free: 877-HUMAN10 or (608) 279-0691 "We specialize in helping organizations select, motivate and retain top talent and create fiercely loyal, devoted customers.