1. BPO Solutions and Services
Amazing BPO Solutions and Services Powered by Conversational AI.
Created by: Sowmak Bardhan
Date: 20th July 2019

2. Table of Contents
• Company Overview
• Why [24]7.ai?
• BPO Services
• Product Demo
• Governance Model
• Commercial
• Benefits & Outcomes
• Industries We Serve
• Success Stories
• Q&A Session
• Contact Us

3. Team
Joe Doe
Sales Director
Joe has 25 Years of
experience and is pivot in
expansion of business in
North America and
Europe Region.
Jhon Dan
Sales Manager
Jhon, having around 20
years of experience, looks
into the after sales
support to NA customers.
James Min
Sr. Technical Architect
James, having 18 years of
takes care of the Technical
implementation of [24]7.ai
solutions.
Veronica Jas
Sr. Project Manager
Veronica with her vast 15
years of experience and a
PMP Certified, takes care
of the project
implementation.
3
With you today…
*Photos are for illustration

4. Company Overview

5. Company Overview5
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence
and machine learning to understand consumer intent, the company’s technology helps
companies create a personalized, predictive, and effortless customer experience across all
channels. The world’s largest and most recognizable brands are using intent-driven engagement
from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion
conversations, most of which are automated. The result is an order of magnitude improvement
in digital adoption, customer satisfaction, and revenue growth.
1.2B
self-service interactions
per year
200M+
virtual agent inquiries
per year
40M+
agent chats per year
275M
web visitors per month
500+
engineers & designers
80+
data scientists (most in
industry)
150+
patents and
applications
7000+
digital chat agents (#1
worldwide
By the Numbers:

6. Why [24]7.ai?

7. Why [24]7.ai?7
24]7.ai blends artificial intelligence with human intelligence to dramatically improve customer
experience. Humans and AI-powered virtual agents work together to reduce average handle
time and boost efficiency, while consumers can self-serve and effortlessly escalate to a
human agent when needed.
Unique Blend of AI and HI
Two Decades of Experience
[24]7.ai was founded in 2000 with the
mission of connecting consumers to
companies to get things done.
Vertical Expertise
With clients in every major industry, we
have day zero models that deliver value
from day one.
Proprietary Insights
[24]7.ai holds more than 150 patents
and patent applications related to
artificial intelligence and customer
experience.
Strong Savings
Our “cost-per-interaction” model
provides better customer service in a
more cost-effective way.
Lowest TCO
[24]7.ai uses the same business logic and natural
language processing technology across both voice
and digital channels.
Greatest Automation
[24]7.ai solutions integrate with all major
enterprise systems, companies can leverage
their technology investments.

8. BPO Services

9. BPO Services9
[24]7.ai services in Digital Marketing and Assisted Services span the customer
experience continuum—from acquisition to engagement.
Digital Marketing Assisted Service
[24]7 Personalization:
A powerful machine-learning system that
combines retargeting and predictive
targeting to dynamically deliver ads with 200
percent better engagement than generic
ads.
[24]7 Predictive Search:
Bidding Our bidding engine automatically
models the true value of search clicks and
uses intent data to optimize campaign
performance and deliver personalized
customer journeys.
[24]7 Active Share:
The ‘online canvas’ that provides rich visual
experiences where a voice caller and agent can
interact during a call.
[24]7 Chat:
Our smart chat platform combines predictive
models, intelligence, and rich content to make
customer service and sales conversations intuitive
and effective.
[24]7 Digital Chat Agents:
The world’s best human talent combined with
enabling technology creates brilliant customer
experience and highly optimized performance.

10. BPO Services
10
[24]7.ai services in Analytics, Self Service and Platform span the customer
experience continuum—from acquisition to engagement.
Analytics Self Service Platform
[24]7 CustomerJourney
Analytics:
This SaaS solution tracks and
analyzes the way consumers
interact with companies,
making it easier to leverage
insights from Big Data to
drive continuous, measurable
improvements across all
customer experience
touchpoints.
[24]7 AIVA:
AI-powered virtual agent that
works across both speech
(IVR) and digital (Chatbot)
channels, enabling
companies to build once and
deploy anywhere.
[24]7 Platform:
Our AI platform transforms
data into decisions to create
intent-driven experiences that
are highly personalized—
across channels, journeys, and
devices.

11. Product Demo

12. Product Demo
12
Meet Virtual Agent & Chat:
The perfect formula for creating a stellar online customer
experience.
In this demo, you'll experience firsthand the integration of [24]7
Virtual Agent and [24]7 Chat and learn how the solution can help
you:
 Engage your customers at the right time, with the right offer
 Learn from each new conversation
 Show your customers that you understand them
 Drive new revenue
 Reduce call, email, and chat volumes
 Lift CSAT and NPS

13. Product Demo
13
Proactive Indication
Conversational
Experience
Transition to Chat Key Takeaway
Our powerful predictive
analytics make sure that
[24]7 Virtual Agent
engages your customers at
the right time.
[24]7 Virtual Agent is
powered by natural
language. It understands
your intent whether a
question is a few words, a
complete sentence, or
somewhere in between.
The virtual agent is aware
of the context from your
current conversation with
it. This makes it possible for
the virtual agent to provide
a highly relevant answer to
questions like "How does it
work?"
24]7 Virtual Agent
keeps routine
questions and tasks
out of your contact
center. If you need
more help, we
make the transition
to live chat
effortless, with the
right context.
Powerful Predictive Analytics
Engage your customers at the
right time, with the right offer.
Instant help powered by natural
language
Make it a conversational
experience.
Quick, accurate answers around
the clock
Reduce call, email, and chat
volumes.
Effortless transition to live chat,
with the right context
Set both your customers and
chat agents up for success.

14. Governance Model

15. Governance Model15
Steering
Committee
PMO
Project Team
Customer
Service Leadership
Onsite Offshore
Practice Director Delivery Director
Offshore
Project Manager
Project Manager Onsite
Project Manager
Functional SME
Technical
Architect
Technical Lead
Developers
Testers
L1/L2/L3/Call Centers
Stake Holders
*Governance Model is for Illustration

16. Commercials

17. Commericals17
XX,XXX
We have proposed a very competitive pricing structure based on your project needs.
Kindly find below the budgetary Commercials based on the scope of work:
Implementation XXX,XXX
Integration and
Testing
XX,XX
Post GoLive
Support
Visa &
Infrastructure
XX,XXX
[24]7.ai proposes a total fixed price
of USD XXX,XXX for the entire
scope of work with Visa and
Infrastructure cost
• All prices are in USD
• All prices are exclusive of Taxes
• Travel cost to locations to other
than the customer based would be
charged at actuals
*Commercial is for Illustration

18. Benefits & Outcomes

19. Benifits and Outcomes19
[24]7 Agent Services extend or outsource your contact center with our industry-leading
digital and voice agents aligned to your brand—guaranteed to outperform your best
site by 10%. That’s why our customers rank us #1 compared to other vendors.
Outsource or extend your customer service contact center to digital-savvy live
chat, messaging, email, and voice agents — onshore, offshore, or nearshore
Agents of the Future
All [24]7.ai agents are
trained for advanced digital
environments, including
teaming up with AI and
automation for faster
resolution.
Intelligent Engagement
The [24]7.ai platform
empowers agent
performance with
predictive targeting, real-
time intent prediction, and
advanced analytics
Happy Customers
Our agents love what they
do, and it shows. We hire
the right people and align
them to your brand with
ongoing coaching and
calibration.

20. Benifits and Outcomes2
0
Our industry-leading agents become an extension of your brand, connect with your
customers, and consistently overachieve the goals you set.
Outsmart and Outperform
[24]7 Agent Services are the best
in the business. We embrace your
brand culture, recruit perfect-
match agents, and offer ongoing
coaching to ensure you
overachieve results.
Make Personal Connections
Our agents are engaged, fulfilled, and
skilled—which is why we have low
churn and high retention. They know
how to read between the lines and
speak your customers’ language.
Future-Proof Partnership
[24]7.ai is a partner you can rely
on to help you tame the digital
future. We recruit digital-natives
who are savvy in using AI to
deepen engagement and
accelerate resolution.
Benifits

21. Outcomes
Benifits and Outcomes
21
$19.6M
savings for large satellite
radio company
18%
NPS increase for large US
telecom company
95%
best in class digital and voice
agent retention
18+
years’ experience excelling in contact center operations

22. Industries We Serve

23. Industries We Serve2
3
Agencies Healthcare
Insurance Retail & E-commerce Telecom
Travel & Hospitality
Utilities
Financial Services

24. Success Stories

25. Success Stories2
5
TELECOM | NORTH AMERICA | [247] CHAT, IVR2CHAT & AIVA
Transforming the Digital Customer Experience This leading entertainment provider in America has more than 32 million
subscribers. As one of the world’s largest pure-play audio entertainment companies, they create and offer commercial-free
music, premier sports and live events, news and comedy, talk and entertainment, and Latin programming.
Business Challenge [24]7.ai Solution Outcomes
Elevating Service & Lowering Costs
through Digital Transformation of
the Contact Center:
Traditionally, voice has been this
entertainment provider’s most
popular customer service channel,
but it’s also the most expensive.
They needed a way to control
costs while also providing a higher
level of customer service to its
steadily growing customer base.
Less Talk, More Chat:
This leading entertainment
provider selected [24]7.ai to
enhance customer service across
all its digital channels.
Leveraging predictive analytics
[24]7.ai reviewed this
entertainment provider existing
chat logs to identify its top
customer intents (reasons for
making contact) such as renewing
a membership or making changes
to their account
• Call Deflection 15%
• Increase in Chat Volume 3%
• Self–Serve Automation 50%
• AIVA Interactions in the First
Week 21,000

26. Success Stories2
6
TRAVEL & HOSPITALITY | NORTH AMERICA | [24]7 AIVA for IVR
Putting People First A leading global lodging company’s guiding principle of putting people first is the catalyst behind their
commitment to delivering an exceptional employee and customer experience around the globe.
Business Challenge [24]7.ai Solution Outcomes
Optimizing while Integrating The
hotel:
The customer had recently gone
through an acquisition and was in
the midst of integrating operations
to provide a seamless transition for
their staff and customers.
The hotel needed an enterprise-
ready digital IVR solution that
could be deployed quickly and
seamlessly.
AI–powered Conversational IVR
It is an AIpowered Chatbot for the
voice channel.
It enables sellers to call into the
hotel and state the purpose of
their call in their own terms—the
days of, “Press one for…” and then,
“Press two for…” would be erased
from memory. Customers can now
call in and state what they want
(e.g. complete a hotel booking or
extend their stay) directly with a
Chatbot instead of being
transferred to an agent.
• Currently 11% of the hotel’s call
volume can now be completely
handled by the IVR without a
need to transfer to a live agent.
• 20% of customers have opted
to complete their queries via
the IVR and the number
continues to rise.
• Improved call routing, and
enhance its customers’
experience

27. Success Stories27
TRAVEL & HOSPITALITY | LATIN AMERICA | [24]7 VIRTUAL AGENT
is a leader in Latin American aviation whose goal is to continue to grow profitably by providing superior
customer service while maintaining competitive prices. Copa’s “Ask Ana” virtual agent has dramatically improved the customer
SUCCESS STORY experience while lowering Copa’s operating costs.
Business Challenge [24]7.ai Solution Outcomes
Travellers that need fast, accurate
answers are HIGHLY intolerant of
airline websites that offer
traditional ‘Help’ tools like site
search or FAQs.
Copa Airlines understood that in
order to stay competitive, they
needed a better way to provide
customers with instant, accurate
answers to urgent questions on
their website
Copa Airlines deployed the [24]7
Virtual Agent to greet visitors on
www.CopaAir.com.
Users get a single, accurate,
approved answer to their
questions along with a short list of
helpful, related questions.
Users also have the ability to view
a dynamic list of the top ten
questions asked based on previous
question patterns.
• Percentage of customer queries
handled by the VA – 50%
• Decrease in call and chat
volumes – 40%
• Customer service interactions
handled by the virtual agent –
50%
• Answer accuracy rate – 94%

28. 28
Q&A Session

29. Contact Us29
Sales Office:
2001 All Programmable Drive
San Jose, CA 95124 USA
Website: www.247.ai
Email: queries@247.ai
Call: +1.650.385.2247

30. Thank you