http://ITServiceContractSecrets.com SUMMARY SLIDES: An IT service level agreement outlines what service you will receive. So it’s important to make sure the details are exactly what you want. Copyright (C) SP Home Run Inc.

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IT Service Level
Agreement
(Glossary Definition)
Courtesy of the
Managed Computer Consulting Glossary
http://glossary.sphomerun.com

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Make Sure that
Your IT Service
Level Agreement
Specifies What
You are Getting

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Duration

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Make Sure the Firm
You are Working
with Will Support
You for as Long as
You Need their Help

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Guarantees

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Make Sure that
Every One of them
Ends Up in the
Final Contract
Before you Sign it

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Measurability

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Specific Metrics
for Determining
the Quality of the
Service Being
Provided,

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Such as Mean Time
Between Failures
or Maximum
Downtime
Guarantees,

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Are an Integral
Part of an
IT Service Level
Agreement

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Has Your Company
Ever Had to
Rely on a
Well-written

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Or Poorly-worded
IT Service Level
Agreement?

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Tell Us About it
in the Comments
Section Below

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