Spiceworks Boot Camp session slides presented by David Scammell, SpicePioneer

1. Customizing the
Help Desk & User Portal
Presented By:

2. Agenda
Plugins & Widgets
Customizing the User Portal
Customizing the Help Desk
Dashboards
Tickets Anywhere
Q&A

4. Live Demo - Plugins
Familiarity with layout
Categories
RE: plugins overview video, docs, etc.
Contest: Win your way to SpiceWorld Austin
Spiceworks Plugin Contest.
plugin

5. Customizing the
User Portal

8. Live Demo User Portal
Using fresh install of Spiceworks
Preferences for User Portal look
Add, remove, edit & rearrange content
Add new pages & new articles
Add widgets

9. Rollout Tips
Create helpdesk alias for server (CNAME).
For example, http://helpdesk/
Set default landing/home page in their
Internet Browser to be the User Portal

10. Settings 
Help Desk 
Default landing page

14. Help Desk

18. Help Desk Queues
http://community.spiceworks.com/plugin/18

19. http://community.spiceworks.com/plugin/35

20. http://community.spiceworks.com/plugin/9

22. Easier to
edit in
Notepad

23. Custom
Dashboards

24. Customizations and Tips
SQL Reports can drive graphs
Custom Dashboards for reporting

25. Tickets Anywhere

26. Tickets Anywhere

27. Additional Resources

29. Questions?