SPICON 2016 presentation

1. www.agshealth.com
ROLE OF CIO IN AUTOMATION

2. About AGSHEALTH
5000 people strong `Analytics Driven, Technology Enabled’ Revenue Cycle
Management Company
10 operations facilities spread across Chennai, Hyderabad & Vellore
Compliance Standards include ISO/IEC 27001:2013, HIPAA & SOC2
Type 2 (In Progress)
Won prestigious awards in short time

3. Business Drivers for IT…
• Increasing FTE cost, not so proportionate increase in revenue,
reducing margin
• Cost arbitrage is no longer the `key business enabler’. Value to be
shown
• Preference for `contingency based billing’ rather than FTE based
• Clients wants `more’ from `less’
AUTOMATION IS THE KEY..

4. Business Drivers for RPA
Every staff spend considerable amount of repeat tasks involving
multiple keystrokes in their day-to-day work. Though individual time
is small, aggregation of all these time would be significant saving
`Software Robots’ would help but the challenge is massive variation
and technical challenges of roll-out and support.
Time of automation experts is expensive to complete massive key
automations for all staff
Necessity is the mother of Innovation..

5.  Platform to create `software bots’ to automate the routine work by
a non-technical person from a web front end.
 Uses Client/Server architecture, configure the automation steps in
server, the same would be deployed in the client automatically.
 Built using asp.net, C# & SQL Server
 Used open source automation software for scripting
 Provision for Global `keystrokes’ and Personal `keystrokes’ and
Project Specific `keystrokes’