20200602 spohrer service_world_robots v7

1. How will COVID-19 effect the need for and use of robots in a service world with less physical contact? Will robots improve or harm livelihoods/jobs? Robots Rule Retail? Taking away jobs Telepresence Robot World? Adding more jobs Robots at Home? Reducing need to have a job You will be assigned to a small team to discuss. Please have a team member to take notes of the most important insights and/or questions that emerge from your discussion. Your notes will be crucial for us to create a conference report, send to contact@creatingvalueconf.com What is most probable to happen? What is desirable? Spohrer

Notes de l'éditeur

How will COVID-19 effect the need for and use of
robots in a service world with less physical contact?Will robots improve or harm livelihoods/jobs?

Robots Rule Retail? Taking away jobs: https://www.forbes.com/sites/blakemorgan/2020/05/13/the-3-best-in-store-robots-and-why-they-work/#414ae0ca37b2

Employers prefer to deploy robots rather than people for routine jobs in retail, hospitality, travel, education, healthcare, government, manufacturing, farming, and then all industries.

Telepresence Robot World? Adding more jobs: https://www.zdnet.com/article/best-telepresence-robots/

Show up when needed and where needed to help in situations of various skill levels – more job opportunities. Robots reduce need for stable identity of service provider, and thus increase the number of job roles that are cost effective for entrepreneurs to provide. Increase the staff I can afford to hire for a task. Better matching people to task.

Robots at Home? Reduce need to have a job: https://home-automations.net/top-10-personal-robots-2020/

Don’t need to pay for gardner, chef, repairs, etc. – what if they barter with neighbor robots? Robots lower cost of living, lower need for high-pay jobs.

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In the news….

Retail - How lockdown is changing shopping for good https://www.technologyreview.com/2020/05/25/1002168/retail-robots-save-local-store-business-lockdown-pandemic-coronavirus-economic-crisis/ https://medium.com/@jgwoodland/five-ways-in-which-artificial-intelligence-is-accelerating-the-development-of-new-medicines-5a1d31c2dfbb

Finance - Millennials Prefer Robot Bankers to Humans, Nordic Data Show https://www.bloomberg.com/news/articles/2020-05-24/banker-bots-rake-in-nordic-wealth-business-and-reshape-finance

Customer Service - Hello and welcome: robot waiters to the rescue amid virus https://www.washingtonpost.com/lifestyle/food/hello-and-welcome-robot-waiters-to-the-rescue-amid-virus/2020/05/29/59de1e06-a175-11ea-be06-af5514ee0385_story.html

Technology - Covid-19 Makes the Case for More Meatpacking Robots https://www.wired.com/story/covid-19-makes-the-case-for-more-meatpacking-robots/

Who is an expert? A service research scholar who is studying Service Robots is Jochen Wirtz
https://twitter.com/JochenWirtz/status/1204641608320184321
https://www.emerald.com/insight/content/doi/10.1108/JOSM-04-2018-0119/full/html
https://scholar.google.com/citations?user=-_9L9P0AAAAJ&hl=en
https://tinyurl.com/ya24mzy7

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Register for online event – June 2-3, 2020:
https://pontsbschool.com/wp-content/uploads/2020/05/Third_Global_Conference_on_Creating_Value.pdf

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Practical help: Creating Zoom breakout rooms
Here is a link to a 3-minute instruction video. You only need to learn how to:
create rooms (with 4 to 5 persons each)
Automatically assign the participants (this is a default setting anyway)
Set the time how long the rooms will be open (35 minutes).

https://support.zoom.us/hc/en-us/articles/206476093-Getting-Started-with-Video-Breakout-Rooms

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20200602 spohrer service_world_robots v7

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