3. Six Ways to Make
People Like You
• Become Genuinely Interested in Others
• Smile
• The Power of
Using a Name
4. Six Ways to Make
People Like You
• Be an Exceptional Listener!
• Talk in Terms of Other
People’s Interests
• Make the Other Person Feel Important –
and do it Sincerely
5. Be a Leader: How to Change
People Without Giving Offense or
Arousing Resentment
• Begin with Praise and Honest Appreciation
• Talk About Your Own Mistakes First
• Ask Questions
• Praise Any and All Improvement
6. Be a Leader: How to Change
People Without Giving Offense
or Arousing Resentment
• Praise Any and All Improvement
• Ask Questions
7. The One Thing You
Need to Know
Marcus Buckingham
Nancy R. Honeycutt, CAE
ASDA Executive Director
NLC Co-chair
10. Great Managers
The essence of great
management is not getting work
done through people but getting
people done through work.
11. Great Managers
• Turn one person’s talent into performance
• Serve the company by first serving the
employee through coaching
12. Great Managers
• Select good people
• Define clear expectations
• Recognize excellence & praise it
• Care for their employees
• Discover what’s unique & capitalize on it
13. Great Managers
Strong teams are built on interdependency
• I need you
• I rely on you
• I value you
You can do things I can’t do
14. Great Leaders
• The essence of great leadership is
striving to make others see a better
future.
• Can persuade others to join together
to make this future come true
15. Great Leaders
• Have an image of the future clear in mind
• Can rally people to a better future
16. Great Leaders
• Remain focused on the future
• Are optimistic
• Have integrity
• Are dissatisfied with the status quo
• Impatient for progress
• Nothing can undermine their faith that things will
get better