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- 1. Leadership Leadership Dynamics Dynamics CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services John W. Countz, CMRP John W. Countz, CMRP Director and Principal Consultant Director and Principal Consultant © China Maintenance and Reliability Services, Ltd. © China Maintenance and Reliability Services, Ltd. 1
- 2. Observations, Myths and Misconceptions Observations, Myths and Misconceptions Leaders are Born with “Leadership Abilities”. Leaders are Born with “Leadership Abilities”. Only Aggressive personalities are suitable for Leadership. Only Aggressive personalities are suitable for Leadership. Leaders are Authoritarian and only company goal oriented. Leaders are Authoritarian and only company goal oriented. Leaders are Extroverts and love personal attention and Leaders are Extroverts and love personal attention and praise. praise. CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 2 praise. praise. Introverts and analytics cannot lead effectively. Introverts and analytics cannot lead effectively. Leaders cannot lead without the proper “Authority”… Leaders cannot lead without the proper “Authority”… You must clearly establish, you are “The Boss” to lead You must clearly establish, you are “The Boss” to lead effectively! effectively!
- 3. Even in children, we think it becomes evident which ones will assume leadership roles early on. They are typically the more aggressive and extravert personality types that grab life’s problems by the throat and seek solutions for everyone. You might say that their personalities are predisposed to leadership and this may be true enough in reality. Other children tend to follow them like little lambs because they CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 3 Other children tend to follow them like little lambs because they act decisively and with authority. These are traits that children both need and are drawn to and so in their small world a leader is born. From these observations, and from other similar observations of animals in the wild, many of us assume that aggressive and authoritative behaviors truly define leadership. 3
- 4. While “Aggressive and Authoritative” actions do have their place in certain circumstances in which a lack of leadership or a sudden unforeseen or catastrophic event has caused a team to completely loose focus and self control, and the capacity for such actions may be a desirable trait for a leader to possess, in times of adversity… However; Aggressive and Authoritative behaviors are not CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 4 However; Aggressive and Authoritative behaviors are not the core of what makes a leader effective in day to day operations. Excessive displays of this kind of behavior when not warranted can destroy your position as a leader very quickly… 4
- 5. Any bully can display assert “Aggressive Authoritative” behavior… CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 5 A “True Leader” resorts to raw “Authority” only when absolutely needed.
- 6. Of my own 3 children who are now, all grown adults, my firstborn was a “Born Leader” and displayed leadership traits from the age of 6. The middle child was a “Classic Follower” and the youngest was a “Rebel” born from some obscure form of Chaos Theory! Listened to nobody and always sought his own way… The revelation for me was that later in life they were all able to assume successful Leadership Roles. The most successful “Leader” out of the CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 6 successful Leadership Roles. The most successful “Leader” out of the bunch, to my surprise, was not the “Natural Born Leader” but the “Rebel”… Although he did not display any leadership qualities early on, he later found it was something he excelled at and enjoyed. The “Natural Born Leader” as it turns out, was better at Sales & Marketing and was not that good at leading teams at all because of her very strong personality…
- 7. Some Common Observations Some Common Observations Really Good Leaders Really Good Leaders tend to emerge from well lead teams… tend to emerge from well lead teams… CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 7 Most Great Leaders had Great Mentors! Most Great Leaders had Great Mentors!
- 8. Some Common Observations Some Common Observations Really Good Leaders Really Good Leaders tend to emerge from well lead teams… tend to emerge from well lead teams… CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 8
- 9. Some Common Observations Some Common Observations Really Good Leaders Really Good Leaders tend to emerge from well lead teams… tend to emerge from well lead teams… CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 9 What does this teach us? What does this teach us? Most Great Leaders had Great Mentors! Most Great Leaders had Great Mentors!
- 10. Leadership is a Learned Process Leadership is a Learned Process Leadership is a Learned Process Leadership is a Learned Process Leadership is a Learned Process Leadership is a Learned Process Leadership is a Learned Process Leadership is a Learned Process Through patience, persistence and hard work, Through patience, persistence and hard work, anyone can acquire and apply the skill sets of anyone can acquire and apply the skill sets of an Effective Leader. an Effective Leader. As in any skill set, they come easier to some As in any skill set, they come easier to some CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 10 As in any skill set, they come easier to some As in any skill set, they come easier to some than to others, but it is an acquirable skill set than to others, but it is an acquirable skill set which can be taught, learned and which can be taught, learned and successfully applied! successfully applied!
- 11. The 5 Pillars of Leadership The 5 Pillars of Leadership 1. 1. Handle Yourself and Others with Handle Yourself and Others with Integrity Integrity 2. 2. Handle Group Relationships Well Handle Group Relationships Well 3. 3. Demonstrate a Willingness to Demonstrate a Willingness to CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 11 3. 3. Demonstrate a Willingness to Demonstrate a Willingness to Change for the Better Change for the Better 4. 4. Forge Partnerships, Get People Forge Partnerships, Get People Working With You… Working With You… 5. 5. Positively Influence Others Positively Influence Others
- 12. Handle Yourself and Others with Integrity Handle Yourself and Others with Integrity Integrity is defined as having an unwavering commitment to honesty, respect, reliability and sincerity. In a team context this also includes a passion and commitment to reaching goals and a steadfast CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 12 commitment to reaching goals and a steadfast dedication to treating other team members as important, valued members of the team at all times. Good Leaders form a “trust bond” with their teams based on their integrity…
- 13. Handle Group Relationships Well Handle Group Relationships Well Get to know each and every member of your respective teams. Know their Strengths, Weaknesses and Desires so far as their work goes. Use this deeper insight to form effective teams that CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 13 Use this deeper insight to form effective teams that complement one another rather than creating situations of conflict.
- 14. Handle Group Relationships Well Handle Group Relationships Well Keep in mind that it is also your responsibility to develop your team members as individuals. Train and mentor as much as possible. Make time in your schedule for this, as it is a very important investment with immeasurable returns! CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 14 A healthy respect for cultural differences is also paramount to team dynamics so understand them fully enough to classify their strengths and weaknesses as well…
- 15. Demonstrate a Willingness to Change Demonstrate a Willingness to Change Be open to new ideas. Solicit solutions from and listen to your people. I stress “solutions” here because by asking for solutions it forces other team members to consider CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 15 solutions it forces other team members to consider all of the dynamics of a problem as well as develops critical thinking skills. In addition this will let them know that you consider their input both worthwhile and valuable.
- 16. Demonstrate a Willingness to Change Demonstrate a Willingness to Change Be willing to accept positive change especially if it is contributed by a member of your team. If you err or make a mistake then admit it and CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 16 If you err or make a mistake then admit it and move on. You will gain more respect from this simple bit of integrity than 100 hidden mistakes!
- 17. Forge Partnerships Forge Partnerships Get the people around you working for you and not against you. Be open and honest with what needs to happen and why… In this way everyone is on the same page and can get CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 17 In this way everyone is on the same page and can get behind a single effort. Explain both the benefits of compliance and consequences of non-compliance so the team fully understands the objectives that are necessary for success.
- 18. Forge Partnerships Forge Partnerships Offer clear and concise plans to reach objectives Define what is expected of each team member. Pull resources from all of your surrounding environment. Look for others in your community facing similar challenges CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 18 Look for others in your community facing similar challenges and pull from and offer your experiences. (Of course within confidentiality guidelines and competitive common sense)
- 19. Positively Influence Others Positively Influence Others True Leaders care about the success of everyone and generally act through their Integrity for the good of all. They care about: • The Success of the Business • The Success of their Team Members and or Employees CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 19 • The Success of their Team Members and or Employees • The Enhancement of their Teams Common Sense and self reflection should reveal to you that in general, people will always follow a “Champion for the People”. Look inside yourself and ask: “What do I respect most in a Leader” ?
- 20. 10 Behaviors that Destroy Leadership 10 Behaviors that Destroy Leadership Overly Self Overly Self- -Protective Protective (never admitting fault or accepting responsibility) (never admitting fault or accepting responsibility) Uncooperative Behavior Uncooperative Behavior ( my way or the highway attitude ) ( my way or the highway attitude ) Irritable Irritable ( mood swings, outbursts, childlike behavior ) ( mood swings, outbursts, childlike behavior ) Egocentric Behavior Egocentric Behavior ( authoritarian, self ( authoritarian, self- -absorbed and absorbed and braggartly braggartly ) ) Ruthless or Unethical Behavior Ruthless or Unethical Behavior Overly Charismatic Behavior Overly Charismatic Behavior CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 20 Overly Charismatic Behavior Overly Charismatic Behavior Overly Ambitious Behavior Overly Ambitious Behavior Finger Pointing rather than Problem Solving Finger Pointing rather than Problem Solving Expert Pretence Expert Pretence (pretending to be an expert on something) (pretending to be an expert on something) Hiding From Problems and Issues Hiding From Problems and Issues (disengaging, loner type behavior) (disengaging, loner type behavior)
- 21. Being a Good Leader may be Being a Good Leader may be as simple as emulating a as simple as emulating a person whom you respect and person whom you respect and CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 21 person whom you respect and person whom you respect and admire. admire.
- 22. Would you respect someone who: Would you respect someone who: 1. 1. Always handled themselves and treated others with Always handled themselves and treated others with Integrity? Integrity? 2. 2. Was excellent at organizing projects and developing Was excellent at organizing projects and developing teams? teams? 3. 3. Was always willing to listen and change for the better? Was always willing to listen and change for the better? CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 22 3. 3. Was always willing to listen and change for the better? Was always willing to listen and change for the better? 4. 4. Always told you the score straight up no hidden Always told you the score straight up no hidden agendas? agendas? 5. 5. Sought always to affect others in a positive way? Sought always to affect others in a positive way?
- 23. Would you respect someone who: Would you respect someone who: 1. 1. Always handled themselves and treated others with Integrity? Always handled themselves and treated others with Integrity? 2. 2. Was excellent at organizing projects and developing teams? Was excellent at organizing projects and developing teams? 3. 3. Was always willing to listen and change for the better? Was always willing to listen and change for the better? 4. 4. Always told you the score straight up no hidden agendas? Always told you the score straight up no hidden agendas? 5. 5. Sought always to affect others in a positive way? Sought always to affect others in a positive way? CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 23 Would you follow a person such as this? Could you be this person?
- 24. Leadership Expectations Leadership Expectations General Managers General Managers Plant / Operations Managers Plant / Operations Managers Supervisors Supervisors Lead Mechanics Lead Mechanics CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 24 Operators Mechanics Operators Mechanics Administrative Workers Administrative Workers Everyone can lead in one way or Everyone can lead in one way or another by example and caring… another by example and caring…
- 25. Questions and Comments? Questions and Comments? CMRS CMRS China Maintenance and Reliability Services China Maintenance and Reliability Services 25 Questions and Comments? Questions and Comments?