This document discusses implementing knowledge management and change management in organizations. It covers the nature of organizational change, leadership's role in change processes, different change management strategies and gaining commitment for change. It also discusses human resource interventions used in change management programs, such as training cycles, reward and recognition schemes, and addressing resistance to change. The key factors that can lead change efforts to fail are identified as well, such as not establishing urgency, lacking vision, miscommunication, and not anchoring changes in corporate culture.