7. LibraryH3lp
Advantages
•Multiple logins
•Only one librarian can answer
at a time
•Widget disappears when not
available
•Ability to forward chat
•Ability to see where patron
accessed chat
•Internal communication
7
Disadvantages
•Cost (not free)
•Requires training
• Data collection
• Multiple queues
• Built specifically for libraries
19. Embedded Librarianship
Preparation
19
• View and edit content
• View and edit
discussion forums and
topics
• Edit course framework
• View class list
• Email class list
• Cannot see grade book
• 2 embedded
librarians/class
• 1 lead, 1 backup
27. Embedded Librarianship
27
“The embedded librarian was absolutely
wonderful! She got right back to me more
than once with very useful information, and
she was incredibly friendly.”
- ENG 101 Online Student
Results: Student Feedback
28. Embedded Librarianship
28
“Before completing the online activity, I was a bit
worried because I wasn't sure how easy it would
be to find library resources to use for my project.
As the video [tutorial] progressed, many of my
questions were answered and those worries
faded away. I was pleased to see that the librarian
not only provided three great online library
resources, but also went into detail and explained
how to use each one.”
Results: Student Feedback
- COL 101 Online Student
