1.
Knowledge Management:
what if that’s not true?
KnowledgeCamp
Berlin
November 22-23, 2016

2.
Agenda
• Introduction
• Definitions
• Encouraging Innovation
• Competitive Advantage
© Missing Puzzle Piece Consulting, 2016 2

3.
Who am I?
• Stephanie Barnes
• Accountant and IT Management by
education
• KM consultant by choice
• Chief Chaos Organizer at Missing Puzzle
Piece Consulting
• 4 yrs KM at HP
• 13+ yrs as consultant to a variety of
companies including BMO, HSFO, Kodak,
HP, Zenon Environmental, OSC, CIBC,
ENEC, PIND
• Based in Berlin
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4.
Warm-up Exercise:
Scribble Drawings
1. Put your name on the paper, then;
2. All you do is a quick "scribble/swoosh" with your pen, pencil or
marker;
3. Pass it to the person beside you;
4. See what comes to mind on the paper you receive from your
neighbour;
5. Add to the drawing/scribble;
6. Pass it to the next person;
7. We will do this 6 times around the circle/table;
8. Get your paper back; and
9. Write down the first 5 words that come to your mind. ANYTHING.
10. Stream-of-consciousness writing for 5 minutes
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5.
Some definitions (1/4)
• Knowledge management
– the process of capturing, developing, sharing, and
effectively using organizational knowledge.
– It refers to a multi-disciplinary approach to
achieving organizational objectives by making the
best use of knowledge.
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6.
Some definitions (2/4)
• Creativity
– the ability to transcend traditional ideas, rules,
patterns, relationships, or the like, and to create
meaningful new ideas, forms, methods,
interpretations, etc.
– originality, progressiveness, or imagination: the need
for creativity in modern industry; creativity in the
performing arts
– Another definition says that creativity is the
reorganization of experience into new configurations
• a function of knowledge, imagination, and evaluation
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7.
Some definitions (3/4)
• Innovation
– new idea, more effective device or process, it can
be viewed as the application of better solutions
that meet new requirements, unarticulated needs,
or existing market needs.
– The term innovation can be defined as something
original and more effective and, as a consequence,
new, that "breaks into" the market or society.
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8.
Some definitions (4/4)
• Ba
– Nonaka discusses the idea of “ba” in his book,
“The Knowledge Creating Company,” as well as
other published articles; “ba” is the idea of
making space for (knowledge) creation.
– This idea of space is through the use of physical
and/or virtual space, and includes the idea of
(emergent) relationships and mental/
intellectual/emotional space (reflection, and just
being).
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9.
Innovation
• The introduction of something new or
different.
• Creating, developing, accessing and rapidly
deploying (new) knowledge.
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10.
How to encourage innovation
• From Van Gogh1 we learn:
– Think inside the box (apply
scarcity/constraints)
– Practice/study
– Reflect
– Understand your own
story/motivation
– When you master a level
change the rules
– Value solitude, not
loneliness
– Circumstances: join them
or beat them
• From Leonard da Vinci2
we learn:
– Curiosity
– Independent
thinking/diversity
– Sharpen your senses
(listen/mindfulness,
appreciate beauty)
– Embrace uncertainty
– Balance logic and
imagination
– Balance body and mind
– Make new connections
© Missing Puzzle Piece Consulting, 2016 10

11.
Ba:
a physical, virtual, and cultural place
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12.
Critical Thinking
The objective analysis and evaluation of an issue
in order to form a judgment
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13.
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Critical Thinking
•Reflect
•Understand your own
story/motivation, what assumptions
are you making?
•Be curious
•5 Whys
•Independent thinking/diversity
KM
activities
•Communities of practice
•External assessment and
benchmarking
•Knowledge exchange
•Knowledge harvesting from
individuals
•Lessons learned
•Peer assists

14.
Competitive Advantage
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Productivity Innovation

15.
Case Study
• Xerox—Artist in Residence Program
– Put artists in R&D department
– Ran for seven years (instead of the one it was
planned for)
– Both artists and scientist benefited
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16.
QUESTIONS
Why? Why? Why? Why? Why?
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17.
THANK YOU!
Stephanie Barnes
+49 (0)179 854 8376
Stephanie.barnes@missingpuzzlepiececonsulting.com
© Missing Puzzle Piece Consulting, 2016 17