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Knowledge Management:
what if that’s not true?
KnowledgeCamp
Berlin
November 22-23, 2016
Agenda
• Introduction
• Definitions
• Encouraging Innovation
• Competitive Advantage
© Missing Puzzle Piece Consulting, 2016 2
Who am I?
• Stephanie Barnes
• Accountant and IT Management by
education
• KM consultant by choice
• Chief Chaos Organizer at Missing Puzzle
Piece Consulting
• 4 yrs KM at HP
• 13+ yrs as consultant to a variety of
companies including BMO, HSFO, Kodak,
HP, Zenon Environmental, OSC, CIBC,
ENEC, PIND
• Based in Berlin
3© Missing Puzzle Piece Consulting, 2016
Warm-up Exercise:
Scribble Drawings
1. Put your name on the paper, then;
2. All you do is a quick "scribble/swoosh" with your pen, pencil or
marker;
3. Pass it to the person beside you;
4. See what comes to mind on the paper you receive from your
neighbour;
5. Add to the drawing/scribble;
6. Pass it to the next person;
7. We will do this 6 times around the circle/table;
8. Get your paper back; and
9. Write down the first 5 words that come to your mind. ANYTHING.
10. Stream-of-consciousness writing for 5 minutes
4© Missing Puzzle Piece Consulting, 2016
Some definitions (1/4)
• Knowledge management
– the process of capturing, developing, sharing, and
effectively using organizational knowledge.
– It refers to a multi-disciplinary approach to
achieving organizational objectives by making the
best use of knowledge.
© Missing Puzzle Piece Consulting, 2016 5
Some definitions (2/4)
• Creativity
– the ability to transcend traditional ideas, rules,
patterns, relationships, or the like, and to create
meaningful new ideas, forms, methods,
interpretations, etc.
– originality, progressiveness, or imagination: the need
for creativity in modern industry; creativity in the
performing arts
– Another definition says that creativity is the
reorganization of experience into new configurations
• a function of knowledge, imagination, and evaluation
© Missing Puzzle Piece Consulting, 2016 6
Some definitions (3/4)
• Innovation
– new idea, more effective device or process, it can
be viewed as the application of better solutions
that meet new requirements, unarticulated needs,
or existing market needs.
– The term innovation can be defined as something
original and more effective and, as a consequence,
new, that "breaks into" the market or society.
© Missing Puzzle Piece Consulting, 2016 7
Some definitions (4/4)
• Ba
– Nonaka discusses the idea of “ba” in his book,
“The Knowledge Creating Company,” as well as
other published articles; “ba” is the idea of
making space for (knowledge) creation.
– This idea of space is through the use of physical
and/or virtual space, and includes the idea of
(emergent) relationships and mental/
intellectual/emotional space (reflection, and just
being).
© Missing Puzzle Piece Consulting, 2016 8
Innovation
• The introduction of something new or
different.
• Creating, developing, accessing and rapidly
deploying (new) knowledge.
© Missing Puzzle Piece Consulting, 2016 9
How to encourage innovation
• From Van Gogh1 we learn:
– Think inside the box (apply
scarcity/constraints)
– Practice/study
– Reflect
– Understand your own
story/motivation
– When you master a level
change the rules
– Value solitude, not
loneliness
– Circumstances: join them
or beat them
• From Leonard da Vinci2
we learn:
– Curiosity
– Independent
thinking/diversity
– Sharpen your senses
(listen/mindfulness,
appreciate beauty)
– Embrace uncertainty
– Balance logic and
imagination
– Balance body and mind
– Make new connections
© Missing Puzzle Piece Consulting, 2016 10
Ba:
a physical, virtual, and cultural place
© Missing Puzzle Piece Consulting, 2016 11
Critical Thinking
The objective analysis and evaluation of an issue
in order to form a judgment
© Missing Puzzle Piece Consulting, 2016 12
© Missing Puzzle Piece Consulting, 2016 13
Critical Thinking
•Reflect
•Understand your own
story/motivation, what assumptions
are you making?
•Be curious
•5 Whys
•Independent thinking/diversity
KM
activities
•Communities of practice
•External assessment and
benchmarking
•Knowledge exchange
•Knowledge harvesting from
individuals
•Lessons learned
•Peer assists
Competitive Advantage
© Missing Puzzle Piece Consulting, 2016 14
Productivity Innovation
Case Study
• Xerox—Artist in Residence Program
– Put artists in R&D department
– Ran for seven years (instead of the one it was
planned for)
– Both artists and scientist benefited
© Missing Puzzle Piece Consulting, 2016 15
QUESTIONS
Why? Why? Why? Why? Why?
© Missing Puzzle Piece Consulting, 2016 16
THANK YOU!
Stephanie Barnes
+49 (0)179 854 8376
Stephanie.barnes@missingpuzzlepiececonsulting.com
© Missing Puzzle Piece Consulting, 2016 17

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KM -what if that's not true

  • 1. Knowledge Management: what if that’s not true? KnowledgeCamp Berlin November 22-23, 2016
  • 2. Agenda • Introduction • Definitions • Encouraging Innovation • Competitive Advantage © Missing Puzzle Piece Consulting, 2016 2
  • 3. Who am I? • Stephanie Barnes • Accountant and IT Management by education • KM consultant by choice • Chief Chaos Organizer at Missing Puzzle Piece Consulting • 4 yrs KM at HP • 13+ yrs as consultant to a variety of companies including BMO, HSFO, Kodak, HP, Zenon Environmental, OSC, CIBC, ENEC, PIND • Based in Berlin 3© Missing Puzzle Piece Consulting, 2016
  • 4. Warm-up Exercise: Scribble Drawings 1. Put your name on the paper, then; 2. All you do is a quick "scribble/swoosh" with your pen, pencil or marker; 3. Pass it to the person beside you; 4. See what comes to mind on the paper you receive from your neighbour; 5. Add to the drawing/scribble; 6. Pass it to the next person; 7. We will do this 6 times around the circle/table; 8. Get your paper back; and 9. Write down the first 5 words that come to your mind. ANYTHING. 10. Stream-of-consciousness writing for 5 minutes 4© Missing Puzzle Piece Consulting, 2016
  • 5. Some definitions (1/4) • Knowledge management – the process of capturing, developing, sharing, and effectively using organizational knowledge. – It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge. © Missing Puzzle Piece Consulting, 2016 5
  • 6. Some definitions (2/4) • Creativity – the ability to transcend traditional ideas, rules, patterns, relationships, or the like, and to create meaningful new ideas, forms, methods, interpretations, etc. – originality, progressiveness, or imagination: the need for creativity in modern industry; creativity in the performing arts – Another definition says that creativity is the reorganization of experience into new configurations • a function of knowledge, imagination, and evaluation © Missing Puzzle Piece Consulting, 2016 6
  • 7. Some definitions (3/4) • Innovation – new idea, more effective device or process, it can be viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs. – The term innovation can be defined as something original and more effective and, as a consequence, new, that "breaks into" the market or society. © Missing Puzzle Piece Consulting, 2016 7
  • 8. Some definitions (4/4) • Ba – Nonaka discusses the idea of “ba” in his book, “The Knowledge Creating Company,” as well as other published articles; “ba” is the idea of making space for (knowledge) creation. – This idea of space is through the use of physical and/or virtual space, and includes the idea of (emergent) relationships and mental/ intellectual/emotional space (reflection, and just being). © Missing Puzzle Piece Consulting, 2016 8
  • 9. Innovation • The introduction of something new or different. • Creating, developing, accessing and rapidly deploying (new) knowledge. © Missing Puzzle Piece Consulting, 2016 9
  • 10. How to encourage innovation • From Van Gogh1 we learn: – Think inside the box (apply scarcity/constraints) – Practice/study – Reflect – Understand your own story/motivation – When you master a level change the rules – Value solitude, not loneliness – Circumstances: join them or beat them • From Leonard da Vinci2 we learn: – Curiosity – Independent thinking/diversity – Sharpen your senses (listen/mindfulness, appreciate beauty) – Embrace uncertainty – Balance logic and imagination – Balance body and mind – Make new connections © Missing Puzzle Piece Consulting, 2016 10
  • 11. Ba: a physical, virtual, and cultural place © Missing Puzzle Piece Consulting, 2016 11
  • 12. Critical Thinking The objective analysis and evaluation of an issue in order to form a judgment © Missing Puzzle Piece Consulting, 2016 12
  • 13. © Missing Puzzle Piece Consulting, 2016 13 Critical Thinking •Reflect •Understand your own story/motivation, what assumptions are you making? •Be curious •5 Whys •Independent thinking/diversity KM activities •Communities of practice •External assessment and benchmarking •Knowledge exchange •Knowledge harvesting from individuals •Lessons learned •Peer assists
  • 14. Competitive Advantage © Missing Puzzle Piece Consulting, 2016 14 Productivity Innovation
  • 15. Case Study • Xerox—Artist in Residence Program – Put artists in R&D department – Ran for seven years (instead of the one it was planned for) – Both artists and scientist benefited © Missing Puzzle Piece Consulting, 2016 15
  • 16. QUESTIONS Why? Why? Why? Why? Why? © Missing Puzzle Piece Consulting, 2016 16
  • 17. THANK YOU! Stephanie Barnes +49 (0)179 854 8376 Stephanie.barnes@missingpuzzlepiececonsulting.com © Missing Puzzle Piece Consulting, 2016 17

Notes de l'éditeur

  1. [1] Vincent van Gogh and Learning, http://www.learningsolutionsmag.com/articles/1560/emea-reporter-vincent-van-goghpainterand-learning-coach, accessed on January 20, 2016 at 12:07 pm CET. [2] How to Think Like Leonardo da Vinci by Michael Gelb, http://michaelgelb.com/programs/how-to-think-like-leonardo-da-vinci/, accessed on January 20, 2016 at 12:08pm CET.