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Usability Testing Basics

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Presentation I did on March 28, 2012, for the Carterette Series Webinar (sponsored by the Georgia Library Association).

Publié dans : Technologie, Design
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Usability Testing Basics

  1. 1. USABILITY TESTINGBASICSStephen FrancoeurUser Experience LibrarianBaruch College (New York, NY)
  2. 2. About Me User experience librarian @ Baruch College Blogger • Beating the Bounds • Digital Reference • Stephen Francoeur’s Commonplace Book On (too) many social networks
  3. 3. ecahoy. “Finding Time in the Penn State Libraries.” YouTube. 2007. Web. 26 Mar. 2012.
  4. 4. Learning Goals Define Identify usability what to test Run a Act on test basic test results
  5. 5. User Experience Mindstate of the user Context of the System interaction characteristicsAdapted from Marc Hassenzahl and Noam Tractinsky, “User Experience - a Research Agenda.” Behaviour & Information Technology 25.2(2006): 91–97.
  6. 6. Learnability Satisfaction Efficiency Usability Errors MemorabilityNielsen, Jakob. “Usabiilty 101: Introduction to Usability.” useit.com. Web. 26 Mar. 2012.
  7. 7. Highly Recommended
  8. 8. Usability Tests Start new test Make changes Identify 3-5 to site tasks to test Observe test Identify the 2-3 participants easiest things to performing fix tasks
  9. 9. Why Test at All? User- Grounds centered design design debates Surprising Methodical results
  10. 10. What Your Library Can Test Things ThingsThings You You You Barely Kind ofControl or Don’t Control Control
  11. 11. Things You Control Library website
  12. 12. Things You Kind of Control Catalog A-Z journals list LibGuides
  13. 13. Things You Barely or Don’t Control Databases Ebook platforms Digital reference
  14. 14. Identify Tasks for the Test Known Most problem common areas activities New Popular pages or pages services
  15. 15. Recommended Gear Screen Computer recording (or paper prototype) software (or observer) Microphone (or observer)
  16. 16. Tasks You want to renew the loan period on a book you’ve checked out. You need to find an article on the role of genes in schizophrenia. You want to see what hours the library is open next Monday.
  17. 17. Screen Recording Software Price Features
  18. 18. Staff of One Recruits test participants Runs the test Records the Preps test environment test before & after (screen recording software & mic) test
  19. 19. “Guerillatesting!”Photo and caption credit::Amanda Etcheshttp://instagr.am/p/IuHhRri-wS/
  20. 20. Staff of Two #1 Recruits test #2 Observes the participants test Preps test environment Runs the test before & after each test
  21. 21. Draft a Test Protocol Goals Recruitment Tasks Script Staff Roles Equipment
  22. 22. Before Each Test Participant Arrives Clear cache in Check browser screen Check mic recording software
  23. 23. Getting Each Test Participant Started Don’t show website until Chat about first task is websites introduced Explain why they like you’ll be reading from a script
  24. 24. Working Through Tasks Don’t help the Encourage participant participant Stick to to speak the script aloud
  25. 25. As Each Participant Finishes End and save the Give screen participant recording Thank any payment participant or reward profusely
  26. 26. After Test Is Done • ASAP (same day) Make Notes • Identify common problems • Keep it simple Write Report • Focus on fixing just 2-3 things • Might not be same tasksTest Again • Lather, rinse, repeat
  27. 27. Focus on Fixing Easy Things Small changes A website that keeps up with users Iterative development and testing
  28. 28. For More InfoFrancoeur, Stephen. “Usability Testing Our New Website.” Beating the Bounds. 16Jan. 2012. Web. 27 Mar. 2012. linkHassenzahl, Marc and Noam Tractinsky. “User Experience - a Research Agenda.”Behaviour & Information Technology 25.2 (2006): 91–97. linkKrug, Steve. Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding andFixing Usability Problems. Berkeley, Calif: New Riders, 2010. Print.Nielsen, Jakob. “Usabiilty 101: Introduction to Usability.” useit.com. Web. 26 Mar.2012. linkReidsma, Matthew. “How We Do Usability Testing.” Matthew Reidsma. 15 Nov.2011. Web. 27 Mar. 2012. linkReidsma, Matthew. “Why We Do Usability Testing.” Matthew Reidsma. 25 Oct.2011. Web. 27 Mar. 2012. linkUniversity of Texas at Austin. “Usability Testing.” Web Publishing. University ofTexas at Austin. 27 Mar. 2012. link