1 Ignore requirements (and user stories)2 Keep questioning for clarity (why? why? why?) desired outcomes3 Deﬁne the desired outcomes4 Resolve conﬂicting desired outcomes5 Separate Real from Perceived Constraints6 Step back, look for complementary projects… and people! Who needs what by when?7 Rinse & repeat. Learn along the way. Why do they want it? What are their conditions of Desired satisfaction? Outcome(s) How will we measure success? Worksheet If Who = user What Needs and Insights are driving this request?