1. STEPHEN HOWARD RICHARDSON
16 CHASE VIEW, ETTINGSHALL PARK, WOLVERHAMPTON, WV4 6QN
Telephone 01902 688438 (Home) 07711 343859 (Mobile)
A highly successfulretail and business management professional with over 30 years’ experience
in a variety of business and retails sectors.
I have a proven track record of achieving key performance indicators to ensure business
development and increased turnover.
I believe success is only ever achieved by developing and training teams and recruiting the best
people for the job.
Career History
SPECSAVERS
2001 – Present date – Retail Director (Joint Franchisee)
Currently I am a joint Franchisee and Retail Director for a Specsavers franchise with a £1.2
million pound turnover with profits in excess of £100,000 per annum. Managing a team of 14
staff, I am responsible for the day to day management of the store including purchasing,
merchandising, budgets, staff training and development, customer service, quality control and
health and safety. Since I took over the franchise in 2001 I project managed the store through a
move to bigger premises and a refurbishments to maximise its potential and grown its turnover
year on year to take it from £450,000 to £1.2 million per annum.
CARPETRIGHT PLC
1999-2001 – Regional sales manager
Managed and developed a team of over 200 staff, 20 of which were branch managers achieving in
excess of £20 million turnover. During my time in this role, even though new to the industry, I
increased the turnover by 11%. The regions I initially ran were Liverpool and North Wales.
Following my success in these regions I was promoted to one of the company’s top performing
regions in March 2000, where I increased sales by 7%, whilst maintaining an increase in
profitability above company average.
POWERHOUSE ELECTRICAL RETAILLIMITED
1998-1999 Divisional sales manager
Following the departure of the sales director I was chosen to report direct to the board and
continue his role until October 1998 enabling the company, without any loss in sales and
profitability, to search for his successor.
I managed through 3 Area Managers a totalof 74 stores, over 80 branch managers and 1,000 staff,
and I achieved a turnover in excess of £55 million per annum during the financial year 1998/1999.

2. Through effective team building, progressed newly experienced field management into a strong
divisional team able to exceed their targets in all key measurables, this being achieved in both
High street and Out-Of-Town locations.
I was also responsible for producing divisional yearly budgets, developing key operational strategy, and
ensuring its implementation.
1994-1998 Area Manager
Deputised for the Sales Director in executive meetings and company planning meetings during his
absence.
I was responsible for the performance of three of the company’s regions; sales and profit were
increased throughout all the stores.
As part of a company re-structure due to a Management Buy Out, I was chosen as one of only
four Area Managers out of the 14 candidates to be part of a new field management team.
1992-1994 – Branch Manager
I was head hunted into the business to turn around a number of under-performing stores. I
increased sales by 30% across the board.
In the Area Managers absence I took over his responsibilities; I was later promoted to this role.
THORNS EMI
1990-1992-Area Manager
Managed a population of 23 stores, over 60 members of management and 600 staff, realised a
turnover increase of 10% to £18 million during a time when the company had challenging staff
morale issues.
ATLANTIS/THORNS EMI
1987-1990
Ran the company’s top performing out-of-town retail store,both on sales and profitability.
During 1991, I managed a new store opening team that went on to open 25 new out-of-town sites.
Responsible for the recruitment, training and development of 5 new store managers.
Successfully completed an assessment style interview to be chosen to move into field
management.
ATLANTIS/VALLANCES
1975-1987-Trainee Manager
EDUCATION – 1968 - 1974
Ashleigh Comprehensive School, Sheffield, South Yorkshire
8 CSE Passes including, English, Maths and Science
O Level English Language Pass

3. Professional Courses Attended
 Customer service
 Health and Safety
 Business profit and loss
 Financial management
 Human Resources Management
 Spotlight self awareness
 Effective stock control
 Sales Floor Management
 Appraisal Development
 Presentation Skills
 Total Quality Management
 Quality Customer Care Programme
 Managing For Profit
 Advanced Management Training
 Coaching and Counselling
 Behavioural Skills
 Time Management
 Performance Management
 Leadership and Motivation
Reference available on request