This is a presentation on the use of Web 2.0 tools for training. It includes Social Learning, Informal learning and how to insure a ROI from thier usage

1. Web 2.0 Tools A Practical Application

2. Steve Case 30+ Years in Training Space In “eLearning” since its inception Career of working with new Learning Technologies A “networker” and “social person” by nature A Bit About Me

3. Build a solid foundation in language, types of technologies, and concepts for Web 2.0 tools Describe how the Training Industry has changed/evolved over the last 10+ years Describe how to make informed decisions on if, how or when to employ Web 2.0 technologies Describe a practical application of Web 2.0 tools Objectives

4. What Technology Does for Us “...in the end, what technology brings to us... is that it increases our options and possibilities.”

5. ILT Webinar eLearning LMS LCMS Web 2.0 Tools Social Learning Informal Learning What is all this eLearning & Web 2.0 stuff?

6. ILT Classroom Based, Instructor Led, Event Based, Formal Learning, Synchronous Webinar eLearning LMS LCMS Web 2.0 Tools Social Learning Informal Learning Definitions

7. ILT Webinar Virtual Classroom, Web Conference, Webinar Instructor Led, Web Based, Event Based, Formal Learning, Synchronous eLearning LMS LCMS Web 2.0 Tools Social Learning Informal Learning Definitions

8. ILT Webinar eLearning Self Paced, Web Based, Formal Learning, Asynchronous LMS LCMS Web 2.0 Tools Social Learning Informal Learning Definitions

9. ILT Webinar eLearning LMS Learning Management System, Administrative controls, used to control Formal Events (ILT, Webinars, eLearning) “the staff functions” of a training center LCMS Web 2.0 Tools Social Learning Informal Learning Definitions

10. ILT Webinar eLearning LMS LCMS Learning Content Management System, Content controls, used to manage the content used in ILT, Webinars, eLearning “Masters Room” of a training center Web 2.0 Tools Social Learning Informal Learning Definitions

11. ILT Webinar eLearning LMS LCMS Web 2.0 Tools A description of tools outside of eLearning and Webinars, Blogs, Wikis, Discussion Boards, Threaded Discussions, general web based Social Learning Informal Learning Definitions

12. Web 2.0 Tools

13. ILT Webinar eLearning LMS LCMS Web 2.0 Tools Social Learning Learning that is done “through and with people” ILT, Webinars, Discussions, etc. Generally thought of as self directed Informal Learning Definitions

14. ILT Webinar eLearning LMS LCMS Web 2.0 Tools Social Learning Informal Learning Learning that is generally done with out a formal event. Reading, discovery, OJT, conversations, etc. Definitions

15. Words. Images. Sounds…Communications We have always used technology and social communications

16. Words. Images. Sounds…Communications We have always used technology and social communications

17. Words. Images. Sounds…Communications We have always used technology and social communications

18. Words. Images. Sounds…Communications We have always used technology and social communications

19. Words. Images. Sounds…Communications We have always used technology and social communications

20. Web 2.0 / Social Media Tools File Sharing Web Meetings Email SocialBookmarking Forums Full TextSearch Chat Rich Media Wikis RSS Feeds InstantMessaging Rate and Review Tagging Blogs EmailParticipation COPYRIGHT 2010 Q2LEARNING

21. Who’sOn Participant Directory Google Maps Picture Block Google Calendar Informal Learning Featured Person RSS Feed Rate and Review Forums Web Meetings Blog Wikis File Sharing SocialBookmarking COPYRIGHT 2010 Q2LEARNING

22. Trainings taken anytime, anywhere Review of Trainings quickly, easily No need for Instructor time No need for travel Automatic grading Automatic administration and record keeping Ability for better visuals and therefore some materials learned better etc LMS’s & eLearning – What has been gained?

23. Instructor to Student Interactions Student to Student Interaction Student to SME (Subject Matter Expert) Interactions Multiple styles of Presentation to get message across (Let me explain that differently) Instant reviews of areas that were not quickly grasped LMS’s & eLearning – What has been lost?

24. “Break Out Sessions” “Study Groups” Network Building On-The-Job Training Mentoring Homework assignments etc LMS’s & eLearning – What has been lost?

25. Typical Corporate Training Approach HOPE e-learning & classroom Adapted from model © Tom Hilgart; used with permission.

26. OJTPracticeCoaching EPSS Communities Social Networking OJTPracticeCoaching EPSS Communities Social Networking Speed to Proficiency (S2P) Approach e-learning & classroom Adapted from model © Tom Hilgart; used with permission.

28. Disciplined, Intentional, Multi-modal development

29. Iterative and progressive exposure to new stuff (e.g. Ideas, skills, tools, etc.)

30. Regular feedback & coaching

31. Your “boss” paying attention (if lacking burning drive) COPYRIGHT 2010 Q2LEARNING

34. Fascination with “shiny objects”COPYRIGHT 2010 Q2LEARNING

35. Social Learning Network ACTION LEARNING IMPROVE COMMUNITIES OF PRACTICE EXPERT FEEDBACK KNOWLEDGE SHARING PERFORM PERFORMANCE SUPPORT PRACTICE ACTIVITIES INSTRUCTION NOVICE Training Reinforcement Informal Learning TIME COPYRIGHT 2010 Q2LEARNING

36. All different look and feels – confusing Separate and many Login/PW combinations No way to structure tools to be part of learning continuum No way to monitor actions/results No way to monitor staff participation No way to report on actions/results The Problem with just “Using” a Bunch of Web 2.0 Tools

37. A Practical Application NAPA - New Store Manager Training ILT OJT –On the Job Training “Ideal” Vision

38. A Practical Application NAPA - New Store Manager Training ILT Flying people in Lots of $$’s Inconsistent Training Results less than OJT OJT –On the Job Training Inconsistent Not always completed Quality varied from location to location Turnover increased Problems increased “Ideal” Vision Preserve some ILT Utilize OJT where it made sense Become more consistent Insure completion Increase quality 32

39. A Practical Application NAPA’s Solution Web 2.0 enabled Training for Store Managers Train using ILT and eLearning Show how to do task Do task Show that they did task

40. NAPA’s Solution e-learning On the Job Practice & Mgr Sign-Off Pass On-Line Test (Scorm) Virtual Classrooms Read Manual 34

41. NAPA Used Q2Learning’s eCampus Next Generation Learning Platform Easy structuring of Formal/Social/Informal learning continuums Easy monitoring of Formal/Social/Informal learning continuums Easy reporting of Formal/Social/Informal learning continuums COPYRIGHT 2010 Q2LEARNING

42. Informal Learning Underwriter Trainee Community Center Discussion Rooms Underwriter Trainee Community Center COPYRIGHT 2010 Q2LEARNING Discussion Rooms

44. Conclusion Learning Industry is heading towards Formal/Social/Informal learning continuums Our roles are changing from ISD to Learning Architect The tools exist The future is here

45. Questions? Contact Information Steve Case scase@aleragroup.com 603-659-2034 (US) skype scase20 www.linkedin.com/pub/steve-case/3/41b/7a0