The Self Service Economy

Steven Van Belleghem
Steven Van BelleghemGlobal Keynote Speaker à nexxworks
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The Self Service Economy
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BusinessTechnologie

Consumers want to be in control.The service expectations are increasing day by day. The only solution to meet consumer expectations is a self service solution. The majority of consumers is ready for self service. This report contains the summary of a global research project in which we mapped this trend.

Steven Van Belleghem
Steven Van BelleghemGlobal Keynote Speaker à nexxworks

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