2. Working
The NHS Operating Framework is clear about
what’s needed. So is the Quality, Innovation,
Productivity and Prevention programme.
Sharper processes, lower cost, higher quality.
closer
That’s what our team of healthcare, business
and technology experts can give you.
together
The faster healthcare changes, How we can help
the more innovation matters. Our approach is problem first,
technology second. We’ll work
The kind that moves care with your clinical teams to
understand their challenges
closer to patients, joins up and see where we can make
a difference. Then we’ll
services and makes them more recommend a combination
of technologies to:
efficient. Think of O2 Health Give patients more control
as the partner to help you of their health by giving them a
more active role in their own care
make that innovation happen. Free up your care teams to
spend more time with patients
We help teams redefine how Make your organisation
they work. Our consultancy and more efficient with new
ways of working.
technology help you change the
way you give care to patients.
In the community, in hospitals
and in the home.
2 O2 Health Making change work O2 Health Making change work 3
3. Giving
No one wants to travel to hospital if they
can get care at their GP’s surgery or at home,
or manage their own condition. And with
primary care set to face more demand from
patients
an ageing population, innovative community
care suits healthcare organisations too.
more
control
Your patients can take an Making Care Supporting Giving power
Personal independence to the patient
active role in their wellbeing
We can help you build care Giving people a way to get in We can help you give people
and live more independently routines around patients’ needs touch with support whenever with long-term conditions more
by making it possible for them they need it gives them the choice and a better experience
by using our tools. to log their own clinical data, freedom to live independently. of healthcare. With our Side
monitor vital signs or record Our Help at Hand mobile by Side service, patients don’t
drug treatments. telecare service does just that. have to go to hospital to see a
It means our customers can stay specialist. They only have to go
connected to the people they as far as their GP, who sets up a
depend upon for care. And it video consultation. They can see
means freeing up more time for who they’re talking to, as well as
the people who need face-to- scans, x-rays and the latest care
face care the most. information. All on the same
screen. All at the same time.
4 O2 Heath Making change work O2 Heath Making change work 5
4. Freeing
Less time spent travelling between offices to update records by
hand means more dependable and up-to-date patient information
available wherever and whenever your people need it. We can also
make sure your people get training in ways that suit them, and
up your
help you keep them safe in potentially difficult situations.
teams
Wherever you’re giving care, Getting information Communicating Helping your people Looking after
anywhere better learn and develop your people
we can help you make sure
When your teams are on the When teams communicate Give your people the training Your people sometimes face
your teams spend as much road, they’re gathering new better with each other and they need to do their jobs, but risk, especially if they’re working
information. And they need with patients, things work let them do it where they want. alone in the community. And
time as possible with access to the information you’ve better for everyone. We’re We’ll work with you to produce the more they provide care in
already got. We’ve got the experts at making that possible. training and interactive learning patients’ homes, the more that risk
patients, not paperwork. technology to let them do both We’ll analyse how your teams people can access on their increases. It’s up to you to keep it
on the spot by getting them work, find out what they computers or smartphones. to a minimum. We can help with
straight on to your systems, need and translate that into advice, training and technology
wherever they are. recommendations for new like alarms, monitoring devices
systems and tools. and response services.
Portsm
o
midwi uth commu
ves ha nity
their a ve
dmin t halved
digita ime w
lp ith
inform ens. They p
a ut
into th tion straigh
e cent t
while ral sys
they’r tem
the pa e with
ti
having ent – witho
t ut
to hos o go back
pital.
6 O2 Heath Making change work O2 Heath Making change work 7
5. Making
The key to working more efficiently is working differently, not just
using more technology. So we’ll help you rethink your processes,
pinpoint the main issues and build a business case for change.
If you already know the new processes you need, we’ll help you
your
bring them in through technology and change management.
organisation
more Managing
information
Creating
more capacity
Making the most
of your people
efficient Gathering, storing and sharing
information reliably and safely
makes you more efficient and
productive. And it helps you cut
clinical and business risk. We can
give you systems to collect and
You can create extra capacity by
cutting the number of patients
who miss appointments. If you
can find other ways of giving
them what they get from
consultations, so much the better.
Your people have great
professional skills. But they
can’t use them when they’re
spending time on admin.
We’ll help you streamline
paper-heavy processes so you
exchange data on the move and Our systems reminding patients can free people up for what
keep it secure. So you’ll avoid about appointments will bring they’re best at. Caring. For
the delays and worry to patients no-show rates down. And remote example, our technology can
By making the most of your and clinicians that go with lost meetings between patients, help you with electronic proof
or unreliable data. clinicians and consultants using of attendance. And you can
resources and collaborating with video and messaging will mean use it to manage schedules
less travel for everyone. We can from the centre. You can keep
other care givers, we can help give you both. your people up to date with
changes without them coming
your organisation save money back to base to check a diary.
And you won’t have to keep
and get more done. calling to make sure they’ve
got the message.
als
NHS R
ospit 4m
o t he r h
uth H losing £ tient c om m am
o u ni t y
P ortsm ust was u tpa der c a re t
Tr ed o in s p e nd e ams
NHS r on miss Our rem by 33% m
a yea tments. o-shows f wi th p o re t i m
in n taf a t ie n t e
appo cut the onths. S lots w e he s s inc e
tem hree m acant s
sys in t lped t
ev g he m u
40% ow fill th n waitin se techn
ology se
c an n do w xpen t o do
bring the e p a p er
and without w or k
away
s s. from t
time ra clinic hei r d
of e xt esks.
8 O2 Heath Making change work 9
6. Working
We see healthcare from your point of view. Business and healthcare
professionals are as big a part of our team as technology experts.
Many of them have worked either for the NHS or organisations that
support it. And they’re backed by an advisory panel made up of
with us
people in NHS clinical roles. That adds up to a lot of insight to shape
the systems and services we provide.
We’ll work with you to find out Finding the right Streamlined service Sharing what Investing in
technology for you we learn the future
about your organisation, what Designing technology is one
thing. Getting it up and running
We’ll help you put the technology Through our Centre of We’re backed by our
you’re trying to achieve and how into action through trials and
is another. Sometimes different
technologies work alongside each
Excellence programme we work international parent company
pilots. Then we’ll refine it with directly with NHS clinical teams Telefónica, with its specialist
we can make a difference. Then you and roll it out. So we’ll be
other and there’s more than one
supplier. On paper, that could
on making care work better. We Health division. Its Health
with you from defining the pool clinical resources, expertise Research and Design Centre
we’ll recommend the specific problem to putting the solution
make things complex. But we
manage the whole process and
and investment to pilot new in Spain invests millions each
into action and monitoring the ways of giving different types year in developing new ways
combination of technology that results. All at your pace, not ours.
keep things as simple as possible.
of care, share the best ways of to support healthcare delivery.
working and celebrate success.
solves your problem. We work with partners to make
sure you get the best advice and
technology. But you only have
to deal with one contact. Us.
to our
itment
al comm nderstanding ent
wn a re u m
ave sho wn a depth of ailed engage d
alth team h e sho h det porte
He ey’v roug are sup ult
“The O2 hip to date. Th n achieved th ion of c s
relat ions ve bee or ganisat r teams will re e
uld only ha Im proved ing for ou mor
that co clinical teams. with train , with
ectively
wit h our com bined iently and eff
nology, re effic
by tech e delivered mo
vic
in a ser tient ca
re.”
tim e for pa
Ward
Dr Jim or
l Direct
Medica tern Isles
es
NHS W
10 O2 Heath Making change work
7. O2 Health solutions include:
Consultancy and change management
Mobile working and communications
Remote data access and capture
Mobilisation of patient records
Scheduling and task management
Team collaborative working
Training and e-learning
Loneworker and looking after at risk workers
Clinical collaboration tools and remote
patient consultations
Mobile telecare response solutions
Appointment reminder services
For more about O2 Health, to speak
to a representative, or read some
of our success stories, please visit
www.o2health.co.uk