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Making
change
work
Our solutions for the NHS
Working
                                                                  The NHS Operating Framework is clear about
                                                                  what’s needed. So is the Quality, Innovation,
                                                                  Productivity and Prevention programme.
                                                                  Sharper processes, lower cost, higher quality.



closer
                                                                  That’s what our team of healthcare, business
                                                                  and technology experts can give you.




together
The faster healthcare changes,                                    How we can help
the more innovation matters.                                      Our approach is problem first,
                                                                  technology second. We’ll work
The kind that moves care                                          with your clinical teams to
                                                                  understand their challenges
closer to patients, joins up                                      and see where we can make
                                                                  a difference. Then we’ll
services and makes them more                                      recommend a combination
                                                                  of technologies to:
efficient. Think of O2 Health                                     Give patients more control
as the partner to help you                                        of their health by giving them a
                                                                  more active role in their own care
make that innovation happen.                                      Free up your care teams to
                                                                  spend more time with patients
We help teams redefine how                                        Make your organisation
they work. Our consultancy and                                    more efficient with new
                                                                  ways of working.
technology help you change the
way you give care to patients.
In the community, in hospitals
and in the home.



2                                O2 Health   Making change work   O2 Health   Making change work                   3
Giving
                                                                 No one wants to travel to hospital if they
                                                                 can get care at their GP’s surgery or at home,
                                                                 or manage their own condition. And with
                                                                 primary care set to face more demand from



patients
                                                                 an ageing population, innovative community
                                                                 care suits healthcare organisations too.




more
control
Your patients can take an                                        Making Care                       Supporting                         Giving power
                                                                 Personal                          independence                       to the patient
active role in their wellbeing
                                                                 We can help you build care        Giving people a way to get in      We can help you give people
and live more independently                                      routines around patients’ needs   touch with support whenever        with long-term conditions more
                                                                 by making it possible for them    they need it gives them the        choice and a better experience
by using our tools.                                              to log their own clinical data,   freedom to live independently.     of healthcare. With our Side
                                                                 monitor vital signs or record     Our Help at Hand mobile            by Side service, patients don’t
                                                                 drug treatments.                  telecare service does just that.   have to go to hospital to see a
                                                                                                   It means our customers can stay    specialist. They only have to go
                                                                                                   connected to the people they       as far as their GP, who sets up a
                                                                                                   depend upon for care. And it       video consultation. They can see
                                                                                                   means freeing up more time for     who they’re talking to, as well as
                                                                                                   the people who need face-to-       scans, x-rays and the latest care
                                                                                                   face care the most.                information. All on the same
                                                                                                                                      screen. All at the same time.




4                                O2 Heath   Making change work   O2 Heath   Making change work                                                                         5
Freeing
                                                                    Less time spent travelling between offices to update records by
                                                                    hand means more dependable and up-to-date patient information
                                                                    available wherever and whenever your people need it. We can also
                                                                    make sure your people get training in ways that suit them, and



up your
                                                                    help you keep them safe in potentially difficult situations.




teams
Wherever you’re giving care,   Getting information                  Communicating                      Helping your people                     Looking after
                               anywhere                             better                             learn and develop                       your people
we can help you make sure
                               When your teams are on the           When teams communicate             Give your people the training           Your people sometimes face
your teams spend as much       road, they’re gathering new          better with each other and         they need to do their jobs, but         risk, especially if they’re working
                               information. And they need           with patients, things work         let them do it where they want.         alone in the community. And
time as possible with          access to the information you’ve     better for everyone. We’re         We’ll work with you to produce          the more they provide care in
                               already got. We’ve got the           experts at making that possible.   training and interactive learning       patients’ homes, the more that risk
patients, not paperwork.       technology to let them do both       We’ll analyse how your teams       people can access on their              increases. It’s up to you to keep it
                               on the spot by getting them          work, find out what they           computers or smartphones.               to a minimum. We can help with
                               straight on to your systems,         need and translate that into                                               advice, training and technology
                               wherever they are.                   recommendations for new                                                    like alarms, monitoring devices
                                                                    systems and tools.                                                         and response services.




                                                                                                                            Portsm
                                                                                                                                      o
                                                                                                                            midwi uth commu
                                                                                                                                    ves ha            nity
                                                                                                                           their a          ve
                                                                                                                                    dmin t halved
                                                                                                                           digita           ime w
                                                                                                                                   lp               ith
                                                                                                                          inform ens. They p
                                                                                                                                   a                ut
                                                                                                                         into th tion straigh
                                                                                                                                   e cent          t
                                                                                                                         while            ral sys
                                                                                                                                they’r            tem
                                                                                                                        the pa          e with
                                                                                                                                ti
                                                                                                                        having ent – witho
                                                                                                                                 t              ut
                                                                                                                       to hos o go back
                                                                                                                              pital.




6                                   O2 Heath   Making change work   O2 Heath   Making change work                                                                              7
Making
                                                                   The key to working more efficiently is working differently, not just
                                                                   using more technology. So we’ll help you rethink your processes,
                                                                   pinpoint the main issues and build a business case for change.
                                                                   If you already know the new processes you need, we’ll help you



your
                                                                   bring them in through technology and change management.




organisation
more                                                               Managing
                                                                   information
                                                                                                          Creating
                                                                                                          more capacity
                                                                                                                                                Making the most
                                                                                                                                                of your people


efficient                                                          Gathering, storing and sharing
                                                                   information reliably and safely
                                                                   makes you more efficient and
                                                                   productive. And it helps you cut
                                                                   clinical and business risk. We can
                                                                   give you systems to collect and
                                                                                                          You can create extra capacity by
                                                                                                          cutting the number of patients
                                                                                                          who miss appointments. If you
                                                                                                          can find other ways of giving
                                                                                                          them what they get from
                                                                                                          consultations, so much the better.
                                                                                                                                                Your people have great
                                                                                                                                                professional skills. But they
                                                                                                                                                can’t use them when they’re
                                                                                                                                                spending time on admin.
                                                                                                                                                We’ll help you streamline
                                                                                                                                                paper-heavy processes so you
                                                                   exchange data on the move and          Our systems reminding patients        can free people up for what
                                                                   keep it secure. So you’ll avoid        about appointments will bring         they’re best at. Caring. For
                                                                   the delays and worry to patients       no-show rates down. And remote        example, our technology can
By making the most of your                                         and clinicians that go with lost       meetings between patients,            help you with electronic proof
                                                                   or unreliable data.                    clinicians and consultants using      of attendance. And you can
resources and collaborating with                                                                          video and messaging will mean         use it to manage schedules
                                                                                                          less travel for everyone. We can      from the centre. You can keep
other care givers, we can help                                                                            give you both.                        your people up to date with
                                                                                                                                                changes without them coming
your organisation save money                                                                                                                    back to base to check a diary.
                                                                                                                                                And you won’t have to keep
and get more done.                                                                                                                              calling to make sure they’ve
                                                                                                                                                got the message.




                                                                                                            als
                                                                                                                                         NHS R
                                                                                                      ospit       4m
                                                                                                                                                 o t he r h
                                                                                                uth H losing £ tient                    c om m               am
                                                                                              o                                                 u ni t y
                                                                                    P ortsm ust was          u  tpa der                                   c a re t
                                                                                            Tr         ed o         in                 s p e nd                    e ams
                                                                                     NHS r on miss Our rem by                                   33% m
                                                                                      a  yea tments. o-shows f                        wi th p               o re t i m
                                                                                              in         n           taf                       a t ie n t              e
                                                                                       appo cut the onths. S lots                    w e he               s s inc e
                                                                                            tem hree m acant s
                                                                                        sys in t                                              lped t
                                                                                                           ev          g                               he m u
                                                                                         40% ow fill th n waitin se                 techn
                                                                                                                                             ology               se
                                                                                          c an n       do w        xpen                               t o do
                                                                                                 bring       the e                  p a p er
                                                                                           and without                                       w or k
                                                                                                                                                     away
                                                                                                  s          s.                    from t
                                                                                            time ra clinic                                  hei r d
                                                                                             of e xt                                                esks.
8                                  O2 Heath   Making change work                                                                                                                 9
Working
                                                                          We see healthcare from your point of view. Business and healthcare
                                                                          professionals are as big a part of our team as technology experts.
                                                                          Many of them have worked either for the NHS or organisations that
                                                                          support it. And they’re backed by an advisory panel made up of



with us
                                                                          people in NHS clinical roles. That adds up to a lot of insight to shape
                                                                          the systems and services we provide.




We’ll work with you to find out    Finding the right                      Streamlined service                  Sharing what                          Investing in
                                   technology for you                                                          we learn                              the future
about your organisation, what                                             Designing technology is one
                                                                          thing. Getting it up and running
                                   We’ll help you put the technology                                           Through our Centre of                 We’re backed by our
you’re trying to achieve and how   into action through trials and
                                                                          is another. Sometimes different
                                                                          technologies work alongside each
                                                                                                               Excellence programme we work          international parent company
                                   pilots. Then we’ll refine it with                                           directly with NHS clinical teams      Telefónica, with its specialist
we can make a difference. Then     you and roll it out. So we’ll be
                                                                          other and there’s more than one
                                                                          supplier. On paper, that could
                                                                                                               on making care work better. We        Health division. Its Health
                                   with you from defining the                                                  pool clinical resources, expertise    Research and Design Centre
we’ll recommend the specific       problem to putting the solution
                                                                          make things complex. But we
                                                                          manage the whole process and
                                                                                                               and investment to pilot new           in Spain invests millions each
                                   into action and monitoring the                                              ways of giving different types        year in developing new ways
combination of technology that     results. All at your pace, not ours.
                                                                          keep things as simple as possible.
                                                                                                               of care, share the best ways of       to support healthcare delivery.
                                                                                                               working and celebrate success.
solves your problem.                                                      We work with partners to make
                                                                          sure you get the best advice and
                                                                          technology. But you only have
                                                                          to deal with one contact. Us.




                                                                                                                                                                   to our
                                                                                                                                                           itment
                                                                                                                                                  al comm nderstanding ent
                                                                                                                                          wn a re            u               m
                                                                                                                                 ave sho wn a depth of ailed engage d
                                                                                                                    alth team h        e sho             h det            porte
                                                                                                                He                 ey’v              roug         are sup ult
                                                                                                      “The O2 hip to date. Th n achieved th               ion of c          s
                                                                                                       relat ions            ve  bee            or ganisat r teams will re e
                                                                                                                 uld only ha         Im proved ing for ou                  mor
                                                                                                        that co clinical teams. with train                          , with
                                                                                                                                                            ectively
                                                                                                         wit h our         com  bined         iently and eff
                                                                                                                  nology,             re effic
                                                                                                         by tech e delivered mo
                                                                                                                  vic
                                                                                                          in a ser      tient ca
                                                                                                                                 re.”
                                                                                                           tim e for pa
                                                                                                                      Ward
                                                                                                            Dr Jim             or
                                                                                                                      l Direct
                                                                                                             Medica tern Isles
                                                                                                                      es
                                                                                                             NHS W


10                                      O2 Heath   Making change work
O2 Health solutions include:
Consultancy and change management
Mobile working and communications
Remote data access and capture
Mobilisation of patient records
Scheduling and task management
Team collaborative working
Training and e-learning
Loneworker and looking after at risk workers
Clinical collaboration tools and remote
patient consultations
Mobile telecare response solutions
Appointment reminder services




For more about O2 Health, to speak
to a representative, or read some
of our success stories, please visit
www.o2health.co.uk

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O2 Health Nhs Solutions Brochure Feb 2012

  • 2. Working The NHS Operating Framework is clear about what’s needed. So is the Quality, Innovation, Productivity and Prevention programme. Sharper processes, lower cost, higher quality. closer That’s what our team of healthcare, business and technology experts can give you. together The faster healthcare changes, How we can help the more innovation matters. Our approach is problem first, technology second. We’ll work The kind that moves care with your clinical teams to understand their challenges closer to patients, joins up and see where we can make a difference. Then we’ll services and makes them more recommend a combination of technologies to: efficient. Think of O2 Health Give patients more control as the partner to help you of their health by giving them a more active role in their own care make that innovation happen. Free up your care teams to spend more time with patients We help teams redefine how Make your organisation they work. Our consultancy and more efficient with new ways of working. technology help you change the way you give care to patients. In the community, in hospitals and in the home. 2 O2 Health Making change work O2 Health Making change work 3
  • 3. Giving No one wants to travel to hospital if they can get care at their GP’s surgery or at home, or manage their own condition. And with primary care set to face more demand from patients an ageing population, innovative community care suits healthcare organisations too. more control Your patients can take an Making Care Supporting Giving power Personal independence to the patient active role in their wellbeing We can help you build care Giving people a way to get in We can help you give people and live more independently routines around patients’ needs touch with support whenever with long-term conditions more by making it possible for them they need it gives them the choice and a better experience by using our tools. to log their own clinical data, freedom to live independently. of healthcare. With our Side monitor vital signs or record Our Help at Hand mobile by Side service, patients don’t drug treatments. telecare service does just that. have to go to hospital to see a It means our customers can stay specialist. They only have to go connected to the people they as far as their GP, who sets up a depend upon for care. And it video consultation. They can see means freeing up more time for who they’re talking to, as well as the people who need face-to- scans, x-rays and the latest care face care the most. information. All on the same screen. All at the same time. 4 O2 Heath Making change work O2 Heath Making change work 5
  • 4. Freeing Less time spent travelling between offices to update records by hand means more dependable and up-to-date patient information available wherever and whenever your people need it. We can also make sure your people get training in ways that suit them, and up your help you keep them safe in potentially difficult situations. teams Wherever you’re giving care, Getting information Communicating Helping your people Looking after anywhere better learn and develop your people we can help you make sure When your teams are on the When teams communicate Give your people the training Your people sometimes face your teams spend as much road, they’re gathering new better with each other and they need to do their jobs, but risk, especially if they’re working information. And they need with patients, things work let them do it where they want. alone in the community. And time as possible with access to the information you’ve better for everyone. We’re We’ll work with you to produce the more they provide care in already got. We’ve got the experts at making that possible. training and interactive learning patients’ homes, the more that risk patients, not paperwork. technology to let them do both We’ll analyse how your teams people can access on their increases. It’s up to you to keep it on the spot by getting them work, find out what they computers or smartphones. to a minimum. We can help with straight on to your systems, need and translate that into advice, training and technology wherever they are. recommendations for new like alarms, monitoring devices systems and tools. and response services. Portsm o midwi uth commu ves ha nity their a ve dmin t halved digita ime w lp ith inform ens. They p a ut into th tion straigh e cent t while ral sys they’r tem the pa e with ti having ent – witho t ut to hos o go back pital. 6 O2 Heath Making change work O2 Heath Making change work 7
  • 5. Making The key to working more efficiently is working differently, not just using more technology. So we’ll help you rethink your processes, pinpoint the main issues and build a business case for change. If you already know the new processes you need, we’ll help you your bring them in through technology and change management. organisation more Managing information Creating more capacity Making the most of your people efficient Gathering, storing and sharing information reliably and safely makes you more efficient and productive. And it helps you cut clinical and business risk. We can give you systems to collect and You can create extra capacity by cutting the number of patients who miss appointments. If you can find other ways of giving them what they get from consultations, so much the better. Your people have great professional skills. But they can’t use them when they’re spending time on admin. We’ll help you streamline paper-heavy processes so you exchange data on the move and Our systems reminding patients can free people up for what keep it secure. So you’ll avoid about appointments will bring they’re best at. Caring. For the delays and worry to patients no-show rates down. And remote example, our technology can By making the most of your and clinicians that go with lost meetings between patients, help you with electronic proof or unreliable data. clinicians and consultants using of attendance. And you can resources and collaborating with video and messaging will mean use it to manage schedules less travel for everyone. We can from the centre. You can keep other care givers, we can help give you both. your people up to date with changes without them coming your organisation save money back to base to check a diary. And you won’t have to keep and get more done. calling to make sure they’ve got the message. als NHS R ospit 4m o t he r h uth H losing £ tient c om m am o u ni t y P ortsm ust was u tpa der c a re t Tr ed o in s p e nd e ams NHS r on miss Our rem by 33% m a yea tments. o-shows f wi th p o re t i m in n taf a t ie n t e appo cut the onths. S lots w e he s s inc e tem hree m acant s sys in t lped t ev g he m u 40% ow fill th n waitin se techn ology se c an n do w xpen t o do bring the e p a p er and without w or k away s s. from t time ra clinic hei r d of e xt esks. 8 O2 Heath Making change work 9
  • 6. Working We see healthcare from your point of view. Business and healthcare professionals are as big a part of our team as technology experts. Many of them have worked either for the NHS or organisations that support it. And they’re backed by an advisory panel made up of with us people in NHS clinical roles. That adds up to a lot of insight to shape the systems and services we provide. We’ll work with you to find out Finding the right Streamlined service Sharing what Investing in technology for you we learn the future about your organisation, what Designing technology is one thing. Getting it up and running We’ll help you put the technology Through our Centre of We’re backed by our you’re trying to achieve and how into action through trials and is another. Sometimes different technologies work alongside each Excellence programme we work international parent company pilots. Then we’ll refine it with directly with NHS clinical teams Telefónica, with its specialist we can make a difference. Then you and roll it out. So we’ll be other and there’s more than one supplier. On paper, that could on making care work better. We Health division. Its Health with you from defining the pool clinical resources, expertise Research and Design Centre we’ll recommend the specific problem to putting the solution make things complex. But we manage the whole process and and investment to pilot new in Spain invests millions each into action and monitoring the ways of giving different types year in developing new ways combination of technology that results. All at your pace, not ours. keep things as simple as possible. of care, share the best ways of to support healthcare delivery. working and celebrate success. solves your problem. We work with partners to make sure you get the best advice and technology. But you only have to deal with one contact. Us. to our itment al comm nderstanding ent wn a re u m ave sho wn a depth of ailed engage d alth team h e sho h det porte He ey’v roug are sup ult “The O2 hip to date. Th n achieved th ion of c s relat ions ve bee or ganisat r teams will re e uld only ha Im proved ing for ou mor that co clinical teams. with train , with ectively wit h our com bined iently and eff nology, re effic by tech e delivered mo vic in a ser tient ca re.” tim e for pa Ward Dr Jim or l Direct Medica tern Isles es NHS W 10 O2 Heath Making change work
  • 7. O2 Health solutions include: Consultancy and change management Mobile working and communications Remote data access and capture Mobilisation of patient records Scheduling and task management Team collaborative working Training and e-learning Loneworker and looking after at risk workers Clinical collaboration tools and remote patient consultations Mobile telecare response solutions Appointment reminder services For more about O2 Health, to speak to a representative, or read some of our success stories, please visit www.o2health.co.uk