1. ENGINEERING and the Energy & Utilities Division

2. Agenda The Engineering Group 1 Engineering’s E&U Division 2 Net@SUITE, the solution for the E&U Market 3

5. The Ownership Leader in the Italian market since 1980 Since 2001, Engineering is listed in Milan Stock Exchange’s All Stars Segment Index (companies with high growth potential)

6. 2000 2003 Year Total revenues (Ml of €) 2007 Engineering’s Growth 2008 182.7 276.1 Other revenues 709 732

7. The Engineering Group - Italian ICT Market Ranking Data from : Computerworld Italia 2009 – in mln € 1° Italian System Integrator 5° Player in the Italian S&S Market 7% Market share

8. Business Lines & Markets Attività Source: Engineering 2008 Software solutions Outsourcing System Integration and Consultancy Finance Industry Tlc Energy & Utilities Helthcare Public Administration Markets Finance 25% Helthcare 20,1% Tlc 14,2% Industriy 14,8% Public Administration 14,0% Energy & Utilities 11,9%

9. Focus Abroad Argentina (Telecom Personal, Diasorin) Australia (IVECO, ENI) Austria (Coca Cola HBC) Belgium (Kraft) Brazil (TIM Celular) Congo (ENI) Czech Republic (Coca Cola HBC) Denmark (Cementir) Egypt (ENI) France (AO International, Autogrill, IKEA, FIAT) Germany (Kraft, Eurofighter) Greece (Atos Origin Hellas, BAE Systems) Hungary (Coca Cola HBC) Portugal (Whirlpool) Poland (Whirlpool, FIAT, Selenia) Romania (Whirlpool) Russia (Whirlpool) Serbia (Telecom Srbija, Promonte GSM) Slovakia (Whirlpool, ENEL) Spain (Whirlpool, Atos Origin Spain, Canon, FIAT) Sweden (IKEA) Switzerland (Atos Origin Schweiz) Turkey (AVEA, FIAT) United States (ENI) United Kingdom (FIAT, Ferrero) Venezuela (Digitel) 9,300 Italy 3 ,100 00 UK 6 ,500 00 45 Million € Current Revenues From Int.l Operations

10. Engineering’s Top Clients per Market Segment Finanza PAC PAL Telco Industria E&U

11. Net@SUITE, the solution for the E&U Market Agenda The Engineering Group 1 The Engineering’s E&U Division 2 3

12. The Leader in the Italian Energy&Utilities market Revenues (2008) 57 Ml Euros Expected revenues 2009 80 Ml Euros Investment (3 years) 10 Ml Euros IT&Business Specialists + 850 Market Experience 28 years Bills produced (2007) 40.000.000 Engineering Energy & Utilities Division Clients + 200 Gas 123 Water 85 Electricity 29 Waste 29 Meters managed 17.600.000 Gas 11.130.000 (65,5%) EE 2.170.000 (48,8%)* Water 4.370.000 (22,4%) (*) Excluding ENEL

13. E&U Division’s Top Clients

14. Engineering’s value chain 850 specialists fully focused on the Energy & Utility market Energy & Utilities Division Customer Service Outsourcing System Integration Products Consulting

16. Net@SUITE, the solution for the E&U Market Agenda 3 The Engineering Group 1 Engineering’s E&U Division 2

17. Functional Footprint Modular Architecture - enhanced integration - higher flexibility METERING BILLING Acquisition planning CREDIT Management Products & Pricing Sales cycle Cashing Credit collection RELATIONAL CRM OPERATIONAL CRM Multi-channel contact ANALYTICAL CRM Contact support Customer Service Sales Management Business Intelligence & Reporting Marketing Management

18. Gartner – CIS Magic Quadrant http:// mediaproducts.gartner.com / reprints / engineering /article1/article1.html Gruppo Engineering entered this year the Gartner’s Magic Quadrant for CIS product for Energy& Utilities Market Net@SUITE is one of the Top 10 CIS product in the World

19. Sales - Functional Footprint Acquisition planning Management METERING SPECIFIC FEATURES Cashing Debt Products & Pricing Billing & Invoicing BILLING CREDIT Correction Printing/Ebills Tax reporting Automatic cashing management Domicile adjustment Manual cashing management Meter Reading Delinquencies & Anomalies mgt Consumption Profiles Reading grouping Installments / Extensions Interest and arrears Accruals Allocations Transport fees Billing test Billing check Final invoicing Data import / Estimates Reading validation Accounting flow Dunning closure Debt management Adjustments Readjustments Planning / Reading calendar Estimates / Forecasts Dispute management Free market / VAS Catalogue / Products Tariffs Data flows for Accounting Troubleshooting Billing Schedule Delivery management Components / Prices Credit score Billing simulation Distribution invoice balance Internet payments

20. Distribution - Functional Footprint BILLING COMMON FEATURE OPERATIONS CRM GAS EE Service Billing Compliance to regulations Delivery Point Management Contracted work management Self service portal Estimate Billing Safety&Emergency Cashing EDI data generation/ acquisition Agenda Estimate Management Compliance to laws Field Service Automation Maintenance Mercurio Customer Request management Communications to Authorities Transport Billing Load profiling Multi-hour licenses Compliance to service std code Interval meter reading Customer Satisfaction code Credit Mgt Consumption allocation Consumption Profiles DP dashboard Distribution Billing Pipeline management Meter Management Tariffs Adjustments & Readjustments Street directory Supply management Components / Prices Meter Reads Billing Automated meter reading Automated meter management METERING Correction Meter Reading Consumption Profiles Reading grouping Data import / Estimates Reading validation Planning / Reading calendar Estimates / Forecasts

21. Functional Footprint Multi-channel contact Contact support Relational CRM SPECIFIC FEATURES Business Intelligence & Reporting Customer Service Operational CRM Analytical CRM Sales Management Marketing Management Web Portal Call Center Margin analysis Front-Office On line estimates Customer Request management On line payments Agenda integration Customer management Client/Prospect segmentation Pricelists and promos Reporting by channel Contract reporting Dynamic Pricing and discount mgt Contract management E-mail FAQ Offering simulation Agent performance Reporting Campaign progress Campaign management Scripting Document management Prospect management Cross Selling Offering management Customer portfolio management Sales force management Sms Palmtops Alert and messages Fax

23. Our answers to market needs BUSINESS MARKET KNOWLEDGE IT COMPETENCES MARKET NEEDS Manage the Complexity Resolutions Compliancy Time to Market Complete Solution Full Resolutions Coverage Fast deployment Best of breed Merge & Acquisition Performance Web Services Scalability Powerful calculation engine ANSWERS

24. A complete Solution: Lines of Business Gas Electricity Water Waste Mgmt Heating Functionalities Multiple Services/Markets metered/unmetered Billing & Invoicing Metering CRM & Credit Mgt Finance & Accounting Logistics FULL COVERAGE of any multi-utility needs An integrated suite: able to manage all processes of any multi-utility company in an effective & efficient way BUSINESS Complexity Management Resolutions Compliancy Time to Market Complete Solution Full Resolutions Coverage Fast deployment MARKET KNOWLEDGE

29. Fast deployment Extremely fast Billing system deployment both in the design and data migration phases. Over 300 deployments and data migration since 1990 BUSINESS Complexity Management Resolutions Compliancy Time to Market Complete Solution Full Resolutions Coverage Fast deployment MARKET KNOWLEDGE

31. Scalability Managed DPs growth trend 300.000 1.500.000 3.000.000 6.000.000 TIME Step #1 Step #2 Step #3 Step #4 Q4 2008 N° Customers 0 Q1 2009 Q3 2009 Q4 2009 The evolution process is illustrated herebelow in terms of number of managed Delivery Points (DPs) for primary Italian E&U market vendors. BUSINESS Best of breed Merge & Acquisition Performance Web Services Scalability Powerful Calculation engine IT COMPETENCE

33. [email_address] [email_address] [email_address] M 3 S APS ZigBee Intranet GPRS Livello 1 Livello 2 Livello 3 1) Net@AMI: MESH and Point to Point model GPRS/GSM

34. [email_address] M 3 S APS Livello 1 Livello 2 Livello 3 GSM 1) Net@AMI: Point to Point model [email_address] [email_address] Intranet

35. Net@AMI: Georeferential model

36. Net@AMI: Georeferential model