4. BPI@Glance
The IT Department - DSI
And the State-of-the-Art
So we embraced the challenge
With an approach
And a Team
Project strategy
… we have already learnt some lessons …
And the journey towards Quality continues…
CMMI and Agility: Implementation in a large organization
5. BPI@Glance
BPI Group Key facts
A finantial multi-specialist group focusing on the banking
business, with a comprehensive spectrum of finantial
services and products for corporate and individual
Customers.
CMMI and Agility: Implementation in a large organization
8. The IT Department - DSI
One of the biggest Departments of BPI with over 450
people
Geographically distributed between Oporto (30%) and
Lisbon (70%)
~40% to “change the bank” and ~60% of IT people
devoted to “run the bank”
High levels of availability (99,8%), reliability & security
An ingrained culture of insourcing IT is evolving to a
model of progressive outsourcing (e.g. infrastructures,
telecoms and application development) to achive
maximum flexibility
BPI is consistently referred as an IT efficient Bank
(McKinsey, European Banking IT Cost Benchmarking
Surveys)
CMMI and Agility: Implementation in a large organization
9. And the State-of-the-Art
At some point we realized that the IT Department is not a
Process oriented organization
Formal and Informal processes
Some variable and non-standard Processes
Different ways of working: people tend to do as they see
best
Roles and responsibilities unclear
Lack of skill definitions and not completely aligned with
roles
Too many responsibles... Nobody is accountable
Not enough KPIs
Difficulty to measure efficiency and effectiveness
No baseline for comparison of growth
End result depends on a few proactive
people and not through a coordinated effort
CMMI and Agility: Implementation in a large organization
10. So we embraced the challenge
Define Processes and Controls that enable growing
Processes must be performed collectively
Processes needs to be smoothly integrated across the
Organization to function as a complete entity
Get the message across …
Sending the right messages to different audiences,
including the sceptical ones
CMMI and Agility: Implementation in a large organization
11. With an aproach
A decision was taken to adopt the best practice frameworks and
models:
Focused on continuous and long-term
improvement
Where processes are also organizational
and not only „technicalities‟
Enables the IT Department to keep on
the journey to a sustained level of
improvement - maturity
Doesn‟t say how to – it enables other
initiatives
CMMI and Agility: Implementation in a large organization
12. And a Team
A multi-disciplined team approach:
Steering Committee
9 top Directors of involved areas: IT, Procurement and
Organization Departments
StrongStep
Project management: IT and StrongStep
Permanent Working Group – Core Team:
8 elements with diversified skills and roles
2 StrongStep consultants
And Subject Matter Experts
15 elements from IT elements, with key specialized skills
4 StrongStep consultants
CMMI and Agility: Implementation in a large organization
14. We have already learnt some lessons
A risky project …
We have to overcome cultural challenges
Communication is essential
Many people and areas involved: IT, Organization and
Procurement
High expectations from IT elements with an eye to future
processes
IT does not Stop – work still goes on
Tools , processes and people – leverage requires
pragmatism
… demands a cautious plan with several ingredients
Expectation and communication management
Know your leaders and opinion makers. Gain involvement
and complicity from them
Stick to the Plan! Take small steps, don‟t try to do
everything all at once
It’s never over – Quality is a committment to life!!
CMMI and Agility: Implementation in a large organization
15. And the journey towards Quality continues
CMMI L2 +
Basic Organizational Processes
Process Architecture
Process Culture in Place
Process Quality Assurance
CMMI and Agility: Implementation in a large organization
16.
17.
18. STRONGSTEP - INNOVATION IN SOFTWARE QUALITY
Email: geral@strongstep.pt
Web: www.strongstep.pt
Telefone: +351 22 030 15 85
Rua Actor Ferreira da Silva, UPTEC
4200-298 Porto
Portugal