Sucesu mg encontro de ci os (nexus das forças) em 18 jun 2013 - v6 sent to sucesu-mg
1. Celso Chapinotte
GARTNER - Diretor Regional MG
celso.chapinotte@gartner.com
0
The Nexus of Disruptive Forces
2. Pervasive
Access
The New Nexus That Will Drive the Business
in the Coming Years
Cloud service delivery
transforms how
enterprises buy
technology
Mobility demands
radical redesign of
business processes
New technologies
drive totally new
approaches to
information
management
Social tools and
computing create
extended dynamic
networks
1
3. 5% 8% 6%
12% 8% 9%
16%
8% 11%
36%
36%
46% 49%
46% 54%
56% 52%
63%
71%
57%
59%
46% 45% 42% 38% 35% 33% 29%
17%
7%
Mobile
Enterprise
Strategy
Social
Computing
&
Collaboration
Strategy
Cloud
Computing
Big Data
&
Extreme
Info Mgmt
BPM Innovation
Mgmt
Predictive
Analytics/
Pattern-
Based
Strategy
ERP Pace-
Layered
Application
Strategy
Gamification
6-7 rating
3-5 rating
1-2 rating
The Nexus of Forces Will Drive Changes in IT to
Support the Shift in Business Priorities
1=Not
at all
7=Significant
impact or
change
5.6
5.2 5.1
4.9 4.9
4.7 4.7
4.5
4.3
3.1
Mean score
(out of 7)
Source: 2011 IT Workforce Management Survey, Gartner Symposiums (Global), N= 184
The
Nexus of
Forces
4. More About Social, Less About Media
If you get
hung up on
the "media"
part of social
media, you
will miss the
megachange
of social
business.
Where
attention
goes
What is
really
important
Strategic goals
Policy
Guidelines Training
Interaction analysis
Process integration
Project objectives
Measurement
Value
ROI
Content
Participant need
3
5. The Opportunity of Social Media
Collective intelligence
– Pooling contributions
Expertise location
– Finding the one in a million
Interest cultivation
– Sharing interests
Relationship leverage
– Cultivating weak ties
Flash coordination
– Organizing the masses
Emergent structures
– Unearthing reality
4
6. Who Is Leading Your Social
Media Initiatives?
Source: Gartner webinar
28 October 2010
N = 156
45% — Line of business
23% — Multiple groups leading
separate initiatives
16% — IT
14% — Social media
steering committee
2% — HR
5
8. The Nexus of Disruptive Forces
Colaboração: Ademir Piccoli – TJ-RS
7
9. The Nexus of Disruptive Forces
Colaboração: Ademir Piccoli – TJ-RS
8
10. MOBILIDADE em MG via…
Colaboração: Gilmar Guimarães – via Facebook 9
11. Business Perspective: Q1 2012
The Race For Mobility is On.
N = 1,339
Wholesale Trade
70%60%50%40%30%20%10%0%
Percent of respondents who identify as a market leader.
Manufacturing & Resources
Communications & Media
Government
Education
Current see themselves
as a mobility market
leader in 2011
Planning to be a mobility
market leader by 2015
Retail
Banking & Securities
Property & Casualty Insurance
Healthcare Providers
Healthcare Insurance & Payers
Transportation
Utilities
12. Top 10 Mobile Trends
and Technologies to Watch
HTML5
NFC and "touch to act" applications, such as payment
Platform-independent AD tools
Location and context — indoor and outdoor
Bluetooth 4
802.11ac
M2M — cellular and Wi-Fi
Augmented reality
Multiplatform MDM
LTE
More-effective application delivery
New business opportunities
Innovative apps and experiences
Management and control
Better infrastructure
13. Mobile Context Heat Map by Industry
Customer-FacingImpactPotential
Transportation
Retail
Software Developers/Publishers
Healthcare
Utilities
Agriculture/Mining/Construction
Education
Media
Government
Services
Manufacturing
Financial Services
Business/Consumer Services
Energy
Wholesale
Telecommunications
Employee-Facing Impact Potential
Low
Low Potential
High
Potential
High
Entertainment
Moderate
Low
High
Activity Level
Travel/Leisure
14. Tipping Points for Enterprise Networks
Traffic from things is
50% of the traffic from
people
50% of server
workloads are virtual
2013201220112010 2014
Business
video traffic
surpasses
voice
Mobile
Virtualization
Video
Voice
"Things"
More mobile
OS devices
than PCs
20% of endpoints
are bring your own (BYO)
50% of endpoints
are mobile
50% of server
deployments
are virtual
50% of business voice is mobile
50% of users use video in
work
More connected
things than people
Software-based VC
passes hardware
VC = videoconferencing
13
15. Gartner defines cloud computing as "a style of computing where scalable and
elastic IT-related capabilities are provided 'as a service' to customers using
Internet Technologies“.
Internet Technologies
Services are delivered through use of
Internet Identifiers, Formats, and Protocols.5
Metered By Use
Services are tracked with usage metrics to
enable multiple payment models.4
Shared
Services share a pool of resources to build
economies of scale.3
Scalable & Elastic
Services scale on-demand to add or remove
resources as needed.2
Service Based
Consumer concerns are abstracted from
provider concerns through service interfaces1
5AttributesthatsupportoutcomesCLOUD defined—scalable, elastic, as a service,
internet technologies
14
17. Gartner Data Center
Conference Poll, December
2010
(N = 167)
What are your three
biggest challenges
in creating a private
cloud computing
service?
Cloud: Technology is not the biggest challenge
Culture
Funding/chargeback
model
Management and
operations processes
Business/customer
relationship
Service description and
self-service interface
Technology
Politics
Not sure 11
31
36
40
46
56
62
80
First Choice Second Third
16
18. Cloud Services Brokers (CSBs) are emerging
as value-added intermediaries to cloud
Integration
Provisioning
Management
Insurance
Aggregation
Arbitrage
Enhancement
Governance
Definition: An intermediate third-party that adds value to
cloud services on behalf of consumers of those services
Service
Provider
X
Service
Provider
Z
Service
Provider
Y
Service
Consumer
A
Service
Consumer
C
Service
Consumer
B
Brokerage
Role
17
17
19. In the cloud, who has control over what
isn’t always clear
18
21. Cloud Competition Comes in Many
Forms
Enabling
Technology
Amazon
salesforce.com
Google
Microsoft
IBM
VMware
Oracle
SAP
Cisco
HP
Provider vs. Enabler IaaS
Significant Not Significant
PaaS SaaS
Public Services*
* Provider may offer public, community or
virtual private services
Packaged
Cloud
None
None
None
None
Private Offerings
Emphasis in portfolio:
IaaS = infrastructure as a service; PaaS = platform as a service; SaaS = software as a service
20
23. What is ―Big data‖?
Classification Contracts
Technology
Pervasive
Use
Perishability Fidelity
Validation Linking
Velocity Volume
Variety Complexity
Information management has a long
track record of managing 12 different
dimensions without even realizing it.
- Qualification of information has always been
important.
- Access management and control have been
represented by security, access privileges and
other mechanisms for decades.
-Quantitative metrics have stressed our systems
from the beginning.
―Big data" is high-volume, velocity and variety information assets
that demand cost-effective, innovative forms of information
processing for enhanced insight and decision making. 22
24. Next-Generation Analytics: Pattern Recognition to
Optimize, Simulate and Predict
Traditional
offline analytics
In-line/
embedded
analytics
Structured and
simple data
Combining
and
collaborating/
unstructured
Predictive/
outcomes
Explanatory/
historical
Fixed
Rules Data Predictions
Driving/Enabling Trends
Mobile and Social and Context
Extreme data — big, fast, diverse
In-memory computing
Democratization of analytics
New roles (e.g., data strategist)
The third wave in
support for decisions
in organizations
Key Actions
Build a strategy for collaborative
decision making
Build skills — end users and
specialized roles
32. Leadership!
Leadership is a discipline
Understand the environment around you and use the most
appropriate skills!
Research: ―Business Leaders Behaviors CIOs Need to Adopt‖ Ellen Kitzis, October, 2007
31
33. Final Thought
“Creating and communicating the business value of
IT is a journey. It can be done”.
“IT today is the single most important lever of
productivity and there is no better time to be a CIO
Leader”
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