1. GENERAL RULES FOR ALL HOTEL EMPLOYEES
• All hotel employees should always report for
duty on time
• Employees should not absent themselves without
very good reason
• If a hotel employee is unable to report for duty,
he/she should inform the head of the
department concerned well in advance if possible
• All hotel employees should report for duty
dressed smartly in clean , well - pressed uniform.
• No hotel employees should take the uniform out
of the hotel premises without permission.

2. GENERAL RULES FOR ALL HOTEL EMPLOYEES
• Employees’ personal phone calls should be avoided
during working hours.
• Employees’ urgent calls should be made on public
phones when they are not on duty.
• Hotel employees should not visit the hotel on off - duty
days unless they are given special permission
• The hotel employees should not visit the public guest
rooms or attend any function unless they are given
special permission to do so.
• Relatives and friends of the hotel employees are not
recommended to wait for them in the hotel premises.

3. GENERAL RULES FOR ALL HOTEL EMPLOYEES
• When the hotel employees are not on duty , they
should not group together in corners and talk or
gossip.. They should stand or sit at their stations ready
to serve or assist the customers, or help their co
workers to complete their side work.
• All hotel employees should be honest in every way.
They should not take money, food, supplies or time
that is not theirs.
• They should not leave before departing time
• They should not try to shirk their responsibilities or
waste time
• All hotel employees should be loyal to the hotel.

4. GENERAL RULES FOR ALL HOTEL EMPLOYEES
• They should not criticize the hotel or the staff.
• Hotel employees should all help to build a good public
image of the hotel.
• Hotel employees should report all accidents immediately to
the head of department or supervisor concerned.
• Hotel employees should hand in straightaway all lost
articles to the head of department or supervisor concern.
• Hotel employees should never smoke in the dining room,
kitchen and all ‘ no smoking “ areas.
• Hotel employees should never chew gum or nibble food
while on duty.
• All hotel employees should help to keep the hotel clean.