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Implementing a Social Learning Platform from the Ground Up

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Implementing a Social Learning Platform from the Ground Up

  1. 1. Implementing Social Learning
  2. 2. @sumeet_moghe #lscon (702)
  3. 3. Johnny Bunko
  4. 4. DISCLAIMER
  5. 5. Don’t believe the title
  6. 6. ing” is learn or k “W
  7. 7. “Social Learning works only when embedded in the context of work and life.”
  8. 8. ThoughtWorks
  9. 9. Business Case Technology Change Management Structure Community Management
  10. 10. Business Case
  11. 11. 1800 people, 23 offices
  12. 12. “I’m glad we’re all agreed then.” “Ah...” “I’m glad we’re all agreed then.” “Ah...” Tacit Knowledge
  13. 13. Lotus Notes File servers Mailing Lists Thoughtpedia Google Sites Fragmented Knowledge Base
  14. 14. Your problems will be different
  15. 15. User research to build your case
  16. 16. “Conversations in the same context as content” “ one-stop-shop for work” “ Collective Knowledge over temporal emails” “ camaraderie at work” “Overcome filter failure”
  17. 17. What is broken in the way your company learns? (PS: Don’t reverse engineer this answer)
  18. 18. Business Case Technology Change Management Structure Community Management
  19. 19. Technology
  20. 20. It’s a story of tradeoffs
  21. 21. Open Source Proprietary Vendor Extensible Dependent Self Hosted SaaS Desktop Only Mobile Capable Single Multiple Paradigm Paradigms
  22. 22. Open Source Proprietary Vendor Extensible Dependent Self Hosted SaaS Desktop Only Mobile Capable Single Multiple Paradigm Paradigms
  23. 23. Needs first, Technology next
  24. 24. Business Case Technology Change Management Structure Community Management
  25. 25. Structure
  26. 26. One community? OR patchwork of communities?
  27. 27. The walled gardens phenomena
  28. 28. The middle path
  29. 29. Tags over Taxonomy
  30. 30. Context trumps content
  31. 31. Context demo
  32. 32. old Jarche Credit: Har “The whole becomes greater than the sum of the parts, and knowing who to call becomes more important than having the right answer.”
  33. 33. “Everyone in your company is not a social media geek.”
  34. 34. Demo of the platform’s current structure.
  35. 35. Tips for structure: •Start with the simplest possible structure •Resist complexity - fight this hard •Monitor contributions and emergent structure regularly •Rework structure after the fact
  36. 36. Questions for you
  37. 37. Who will your champions be?
  38. 38. Chief Scientist How will leaders drive contribution?
  39. 39. Which groups will be key to uptake?
  40. 40. Business Case Technology Change Management Structure Community Management
  41. 41. Change Management
  42. 42. Credit: Mark Oel hert “People’s time is a zero sum game.” - Mark Oelhert
  43. 43. “If ‘social’ doesn’t make life easier, then no one cares!”
  44. 44. Work with existing user behaviours
  45. 45. Get leaders bought in early
  46. 46. Seek help from key influencers
  47. 47. Provide ‘Help’ in Context
  48. 48. . . Listen and respond to feedback
  49. 49. Business Case Technology Change Management Structure Community Management
  50. 50. Community Management
  51. 51. Facilitation Community Management
  52. 52. Community manager responsibilities •User education and onboarding •Monitor platform, look for trends •Surface content, connect users •Consult with the business •Interface with leadership •Evolve platform over time and.... •Generally help people!
  53. 53. sahan a 2802 @nikhilrn @
  54. 54. Top 3 users on the platform?
  55. 55. Top 3 users on the platform?
  56. 56. Business Case Technology Change Management Structure Community Management
  57. 57. @sumeet_moghe #lscon (702)
  58. 58. Feedback and Prizes!

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