The document discusses business strategies for hospitals, including: 1. Improving the hospital to supplier linkage by addressing inefficiencies in the sourcing, order management, and payment cycles that can save 20% or more across procurement. 2. Enhancing the hospital to customer linkage through initiatives like customer relationship management tools, telemedicine, and knowledge management to improve the patient experience. 3. Implementing technologies like automated point-of-use systems, RFID, and wireless sensor networks to increase visibility, optimize inventory, and streamline operations.