Sussex Interpreting Services Health Promotion Project - SIS AGM 2015
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Vikki Gimson, Quality Assurance Manager at Sussex Interpreting Services presented the work we have been delivering as part of our Health Promotion Project. The Health Promotions Project has been designed to meet the needs our service users told us about. The NHS Clinical Commissioning Group in Brighton and Hove agreed to fund a test scheme in 2014 using volunteers with language skills to deliver healthy living messages to a diverse community. We have a total of 19 volunteer linguists who together speak 17 languages. They have committed their time for a minimum of 6 months taking us up to the end of March 2016.
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Sussex Interpreting Services Health Promotion Project - SIS AGM 2015
- 2. 2012 30 service users speaking 7 languages 2013 46 service users speaking 9 languages Service User Consultations
- 3. Service User Consultations • Better information about public and community services • Additional help/support from SIS • To have voice within public services • Opportunities to meet with other service users • Full reports at www.sussexinterpreting.org.uk/qualityassurance.asp
- 4. Volunteering Volunteering is any activity that involves spending time, unpaid, doing something that aims to benefit the environment or someone (individuals or groups) other than, or in addition to close relatives.
- 5. Volunteering • Improves health and well-being • Increased confidence /self esteem • Increases skills and abilities • Improves employment prospects • Reduces isolation through social interaction • Provides meaning and value to life
- 6. Better Information • Information Packs • CCG Urgent Care Campaign • Translated Resources • Healthy Living Messages
- 8. Keep Active
- 9. Stop Smoking
- 11. Health Screening
- 12. Mental Wellbeing
- 13. Advice
- 14. • can help find information about specialist services • make appointments and link with these services • help with reading letters and completing simple forms • make telephone calls • make visits to community groups Please contact the project on 01273 234825 after 3pm and leave a message 07943 186454 send a text E-mail ben@sussexinterpreting.org.uk Additional help/support
- 15. 2013 46 service users speaking 9 languages 2012 30 service users speaking 7 languages Image/photo caption text 10pt Weight Management Reference Group “I had the pleasure of meeting some of the HPP volunteers yesterday at the Weight Management event- I was on their table. What a lovely bunch of people and with such fantastic feedback” Patient Participation Groups A voice within public services
- 16. • Events Calendar • Meet UP • Community Group Visits • Bilingual Parents Groups • Facebook • Drop In Events and Opportunities to Meet
- 17. Please contact the project on 01273 234825 after 3pm and leave a message 07943 186454 send a text E-mail ben@sussexinterpreting.org.uk Thank You
Editor's Notes
- This project is the first time that SIS has worked with volunteer linguists, some of them are here today so I’d like to take the opportunity to welcome them to the wider SIS family. (get them to stand up, show their hand etc) We have a total of 19 volunteer linguists who together speak 17 languages. They have commited their time for a minimum of 6 months taking us up to the end of March 2016. We’ll be recruiting more volunteers in the new year. If, after hearing about the project, you think you might be interested, or you know someone who may want to volunteer, then please get in touch with us.
- The Health Promotions Project has been designed to meet the needs our Service Users told us about at two very well attended consultation events in 2012 and 2013.
- Service Users said they would like Better information about public and community services including more translated information and improved ways of distributing the information e.g. visiting community groups, liaising with faith venues, using social media, community newspapers etc Additional help/support from SIS for things that fall outside of the role boundaries of Community Interpreters e.g. reading and understanding letters and correspondence, researching and providing information about specialist services, making appointments and telephone calls etc Service Users were also keen To have voice within public services so that there is better awareness of the specific needs of people who don’t have English as their first language Opportunities to meet with other service users to feel part of a wider community, reduce their isolation and share their experiences.
- The NHS Clinical Commissioning Group – the NHS organisation that manages and pays for local NHS services agreed to fund a test scheme in 2014 using Community Interpreter in an additional voluntary role. This was very successful and we were able to get more funding to continue with the project by recruiting volunteers from outside of the SIS family. I think it’s important at this stage to clarify what is meant by volunteering. I’ve been advised that this isn’t a universally recognised concept and that there may be some suspicion amongst certain cultures about why individuals are volunteering and what the individuals or organisations what to get out of it. We are very clear with Service Users that volunteering and the provision of free servcies doesn’t mean that the quality of the servcie provided is compromised in anyway. We are also clear about the aims of the projects are to help be better informed and live healthier lifestyles and that this beneficial to the individual, society and organisations because it will ulitimate save money by making servcies more efficient and effective.
- We sincerely hope that project will benefit the volunteers as well as our Service Users. There is well documented evidence that volunteering can Improve health and well-being Increase confidence /self esteem Increase skills and abilities Improve employment prospects Reduce isolation through social interaction Provide meaning and value to life By following the best practice outlined in the Quality Mark “Investing in Volunteers” we aim to make sureour volunteers can really take full advantage of these potential benefits. So, what are the volunteers to meet service user needs?
- Better information We are putting together information packs for Service Users about SIS and other available services. All the service users here today should have been given a “starter pack” of information, mainly about SIS, which they can the supplement with information from our market place that is of particular interest . The packs contain SIS Service Poster – giving information about the three services that are now available – community interpreting, bilingual advocacy and volunteer linguists. It would of great help to us if you could display this poster in a public place that you know other members of your language community attend e.g. shop, religious venue, community centre or group – wherever you think it’ll be helpful or appropriate. Please ask permission first. SIS Language card which you are should all be familiar with already – giving details of what services we can book interpreters for and how to make a self-referal. CCG urgent care campaign information this outlines the various options that exist for getting immediate urgent health care. It’s really important that patients go to the most appropriate health provider so that NHS resources are used efficiently. Translated Resources – We have been searching the web for accurate translated information on various health conditions. The amount of information available varies from language to language and we’ll be continuously to add to the library as we find more. These documents will be uploaded to the SIS website next month, if you need information on any of the topics listed before then, please ask SIS to send it to you. Healthy Living Messages – we have been collecting a lot of information on healthy living messages and the volunteer linguist have all had training about promoting these messages. We haven’t included anything in the packs at the moment because there is very little translated. Instead, I’m going to run through the main healthy living messages and you can contact SIS to talk more to a volunteer linguist about anything that particularly interests you.
- Healthy eating Poor diet and obesity are major causes of cardiovascular disease, cancer, type 2 diabetes and high blood pressure. We are frequently hearing in the press about the obesity epidemic. Eat 5 portions of fruit and vegetables everyday High fibre, Low fat, salt and sugar, Drink plenty of water Brighton and Hove Food Partnership are our main partner – they help people learn to cook, to eat a healthy diet, to grow their own food and to waste less food.
- Keep Active Being active can reduce the risks of major illnesses such as heart disease, stroke, diabetes and cancer by up to 50% and of early death by up to 30% It’s recommended that an adult should do at least 2 hours 30 minutes exercise per week – that’s 30 minutes per day 5 days per week – walk to work, take the stairs, Active for Life are our main partner – this is a project run by the city council to support people in the city to lead active lifestyles. There are working hard to meet the needs of all people and run special programmes targeting young people, adults, over 50s and women only activities too.
- Stop Smoking There is no safe level of smoking. Smoking causes multiple forms of cancer and even passive smoking causes death and diseases in non-smokers. Your body will start to see improvements within 20 minutes of stopping smoking. It can be very difficult to stop smoking but there lots of help available through your GP, and as an ex smoker I really understand the issues. SIS has leaflets in lots of different languages please ask if you’d like one.
- Control Alcohol Intake The majority of the population either don’t drink or are sensible about their alcohol intake but regular heavy drinking leads to liver disease and this is the fifth biggest cause of death in England. Drunkness is also associated with almost half of assaults and a quarter of domestic violence incidents. Guidelines are 3-4 units per day for men and 2-3 for women as well as having at least 2 alcohol free dates per week. It can be difficult to know exactly how many units are being consumed so there are lots of resources like this picture which can help. Pavilions is our main partner – their service is available to anyone concerned about their drug or alcohol use and we took part in their Alochol Awareness week event on Monday of this week
- There are lots of different types of health screening available. We have the health checks service here today – they targets people between the ages of 40 and 74 and perform simple tests to help identify risks of developing common conditions such as heart disease, diabetes, stroke to enable individuals can take preventative measures There are also specific screening programmes for different types of cancer and vaccination programmes for children. Speak to a volunteer linguist or your GP if you have concerns.
- The wheel of wellbeing shows the 6 ways to keeping mentally healthy Be active Keep learning Give (volunteering) Connect with people Take Notice Take Care of your Environment SIS has been very involved with the BME Psychosocial Project which promotes mental wellbeing and they ran a fantastic event in March this year in conjunction with SIS and other community groups, called the Healing Village Event which provided activity tasters.
- There are a lot of advice services in the city , we are liaising with all of these organisations to ensure that we have the best possible information for our service users and that you can get access to them easily despite language barriers. We have already set up a referral protocol with Moneyworks which is a partnership of advice organisations. Many of these organisations have website that have translate functions so that our service user group can use them.
- Last year we attended a number of consultations events on behalf of the SIS Service User group. We are continuing to represent SIS service users. On Tuesday a group of volunteers went to a Weight Management Service event to discuss how they are designing their new service. We had some great feedback about the volunteers contribution from a commissioner “I had the pleasure of meeting some of the HPP vols yesterday at the Weight Management event- I was on their table. What a lovely bunch of people and with such fantastic feedback” The volunteers have also joined the Patient Participation Groups at their local GP surgeries PPG’s” these groups support the surgery and help make changes and improvements.
- A big thank you to Sussex Community Development Association and Eastbourne Health Champions who have shared their calendar of events with SIS. This details the local and national health campaigns and events each month so that SIS can link to these and promote events to our Service Users. I have already mentioned our involvement in the Pavilions Alcohol Awareness Week event on Monday. We have become a member of Meet UP a website that helps groups and communities of interest link together and advertise meetings. Volunteers are hoping to attend some of these events in the coming month for example – a Brazilian Portuguese speakers club, and a club for people wanting improve their English pronounciation. We are setting up Facebook pages in each of the volunteer languages to keep in touch regularly with our network of service users and languages communities. We’ll provide details of the pages through our website and the volunteers networking. Finally, in order to better deliver the services of volunteer linguists we also feel it would be helpful to have a regular meeting time and place for service users to come to see volunteers. I’d like to handover to Shahreen who is going to talk about our plans and get your feedback about what is needed.