Organizational Learning , Performance Management
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Organizational Learning-Aggregate of individual learning that takes place in an organizational setting My name Midhu S.V - Email - svmidhu@gmail.com
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Organizational Learning , Performance Management
- 2. Organizational Learning (OL) • Concept introduced by Argyris and Schon-1976 • Aggregate of individual learning that takes place in an organizational setting. • Studies models and theories about the way an organization learns and adapts. • A process of coordinated system change, with mechanisms built in for individual and groups to access, build and use organizational memory, structure and culture to develop long term organizational capacity (Marsick, 1994).
- 3. What is OL “ Organizational learning is the process by which an organization gains new knowledge about its environment, goals, and processes. “ Herbert Simon proposed three ways in which organizations learn: Individuals within the organization learn some new fact or procedure The organization ingests outsiders with knowledge not already in the organization The organization incorporates new knowledge into its files and computer systems. OL can be summarized as the set of actions to acquire, share and interpret knowledge among the members whose main objective is to increase company performance through improved quality of decision-making in the organization.
- 4. Characteristics of Organizational Learning • Encourages experimentation • Testing new ideas • Continuous Improvement • Consistent Feedback • Communicate Success and Failure • Resources and facilities for self development • Facilitate Learning from the Surrounding Environment • Facilitate Learning from Employees • Reward Learning
- 5. Elements of Learning and Development Learning and Development Organization al Learning Knowledge Management Individual Learning & Developmen t Self-directed learning E-learning Coaching & Mentoring Blended Learning Training Workplace Training Formal off the job training Management Developmen t
- 7. • Improving what we are currently doing • (making techniques more efficient). • Learning at the operational level. • Learning at fundamental level. • Occurs when we challenge assumptions, beliefs, norms and decisions rather than accepting them. Levels of Organizational Learning
- 9. Individual Learning • Formal Learning • Informal Learning • E-Learning • Self Directed Learning • Coaching and Mentoring • Self Development • Peer Relationships
- 10. 1. Identify Training Needs 2. Plan Training Programs 4. Evaluate Training 3. Implementing Training Techniques Facilities Locations Trainers Systematic Training Model
- 11. Team Learning • Individuals work in teams • Teams are building blocks of organizations • Organization learns when team member share their experiences and mental models • Team learning is source of transformation of skills into capabilities • Teams think collectively about complex issues
- 12. Organizational Learning A Multi Level Process Individuals Change in cognitive structure Behavioral change through trial and error Individual reflection Groups or teams Change in collective knowledge and value base Change in normative and Behavioral patterns Collective reflection Communication within team members Transparency of team learning or results Integration of different teams Organizational learning Team learning bridge Individuals Change in cognitive structure Behavioral change through trial and error Individual reflection Groups or teams Change in collective knowledge and value base Change in normative and Behavioral patterns Collective reflection Communication within team members Transparency of team learning or results Integration of different teams Organizational learning Team learning bridge Individual Learning
- 13. Feed Forward Process Organizational Learning Intuition The preconscious recognition of patters and/or possibilities in a stream of experience. Interpretation Explaining, through words and/or actions, an insight or idea to one’s self and to others Integration Developing shared understanding among individuals and engaging in coordinated action. Institutionalization The embedding of new ideas and practices into systems, structures, procedures and strategy.
- 14. Organizational Learning Cycle FEED FORWORD F E E D B A C K Individual Group Organization Interpretation Integration InstitutionalizationInstitutionalization
- 15. Advantages of OL • Superior performance • Better quality of product and services • Better customer satisfaction • Committed and result-focused workforce • Greater ability to deal with change. • Function together in an extraordinary way • Trust and complement each other • Have common goals that are larger than individual goals • Produce extraordinary results.