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How To
Communicate
With Crappy People
Entrepreneurs’ Organization
Saudi Arabia Chapter
@TomKrieglstein www.SwiftKickHQ.com
Humans Are Predictable
Generally
@TomKrieglstein www.SwiftKickHQ.com
We All Have
Basically
The Same
Reptilian
Brain
Predictable
≠
Easy
GALLUP Poll
27%
Highly
Engaged
60%
Not
Engaged13%
Actively
Disengaged
Employee Engagement
@TomKrieglstein www.SwiftKickHQ.com
27%
Highly
Engaged
60%
Not
Engaged
13%
Actively
Disengaged
@TomKrieglstein www.SwiftKickHQ.com
Negative Nellies
1. Confront
2..
3..
@TomKrieglstein www.SwiftKickHQ.com
Leaders Have
To Deal With
Difficult
People But
Most Suck
At Doing It @TomKrieglstein www.SwiftKickHQ.com
1. People vs Problem
2. Use a Third Point
3. Actually Listen
"I could save myself a lot of wear and tear with people if I just
learned to understand them." - Ralph Ellison
"Be hard on the issue, soft on the person.” - Henry Cloud
Curious Mode
They
Are
Right
I
Am
Right
We
Agree To
Disagree
At Least I Was Heard
@TomKrieglstein www.SwiftKickHQ.com
Think about a time when you confronted a
Negative Nellie in your life (work or personal)
and it went amazingly well.
What was the situation?
What did you do to make it amazing?
What was the final result?
Negative Nellies
1. Confront
2.Fire or Keep
3..
A B
C
27%
Highly
Engaged
60%
Not
Engaged
13%
Actively
Disengaged
@TomKrieglstein www.SwiftKickHQ.com
A A
BC A
A BC
Would you
enthusiastically
rehire this person?
“I’ve never regretted firing
someone, but I’ve regretted
keeping them too long.”
Negative Nellies
1. Confront
2.Fire or Keep
3.Fix
1. Build A Plan To Win
2. Check In On The Plan
3. Focus on Intrinsic Motivators
Habits Are Hard To Change
We work with organizations that want to
create a Culture of Connection™ that will
ultimately lead to increased engagement,
productivity, and profitability.
Tom Krieglstein
Tom@SwiftKickHQ.com
@TomKrieglstein
www.SwiftKickHQ.com

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How to Communicate with Crappy People