30. People buying a premium Ducati bike tend to be business leaders, C levels and business owners – the sort of people Xerox wants to engage.
31. Ducati sells ‘membership of a club’ rather than just bikes; opportunity for Xerox as a B2B brand to engage customers in their relaxed leisure time.
61. Focus on the ‘Race day experience’, enabling guests to feel part of the Ducati Xerox family:Race day program Introduction to the team Garage Tour Great Italian cuisine.
75. Customer hospitality We track the guests visiting the races against our central marketing database. These customers delivering $10’s millions in revenue – they are the right customers.