1.
Two Basic Principles Of TQM: <ul><li>‘ Get it right, first time . </li></ul><ul><ul><ul><li>’ TQM considers that the costs of prevention are less than the costs of correction. One of the main aims of TQM is to achieve zero rejects and 100% quality. One aspect of the Japanese management philosophy is a zero-defect target. </li></ul></ul></ul><ul><li>2. Continuous Improvement . </li></ul><ul><ul><ul><li>The second basic principle of TQM is dissatisfaction with the status-quo. Realistically a zero-defect goal may not be obtainable. It does however provide a target to ensure that a company should never be satisfied with its present level of rejects. The management and staff should believe that it is always possible to improve and to be able to get more right next time! </li></ul></ul></ul>

2.
Evolution of Quality Management Inspection Quality Control Quality Assurance TQM Salvage, sorting, grading, blending, corrective actions, identify sources of non-conformance Develop quality manual, process performance data, self-inspection, product testing, basic quality planning, use of basic statistics, paperwork control. Quality systems development, advanced quality planning, comprehensive quality manuals, use of quality costs, involvement of non-production operations, failure mode and effects analysis, SPC. Policy deployment, involve supplier & customers, involve all operations, process management, performance measurement, teamwork, employee involvement.

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What is TQM? Constant drive for continuous improvement and learning. Concern for employee involvement and development Management by Fact Result Focus Passion to deliver customer value / excellence Organisation response ability Actions not just words (implementation) Process Management Partnership perspective (internal / external)

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Learning LEARNING AND TQM Process Improvement Quality Improvement Customer Satisfaction Shareholder Satisfaction Employee Satisfaction

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BASIC PRINCIPLES OF TQM Approach Management Led Scope Company Wide Scale Everyone is responsible for Quality Philosophy Prevention not Detection Standard Right First Time Control Cost of Quality Theme On going Improvement

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Just In Time

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Just In Time <ul><li>&quot;The aims of JIT are to produce the required items, at the required quality and in the required quantities, at the precise time they are required. In particular, JIT seeks to achieve the following goals: </li></ul><ul><ul><li>elimination of non-value added activities; </li></ul></ul><ul><ul><li>zero inventory; </li></ul></ul><ul><ul><li>zero defects; </li></ul></ul><ul><ul><li>zero breakdowns; </li></ul></ul><ul><ul><li>a 100% on-time delivery service. </li></ul></ul>

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Pre-JIT: Traditional Mass Production

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Post-JIT: “Lean Production” Tighter coordination along the supply chain Goods are pulled along — only make and ship what is needed

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Classic Organizational View

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JIT Organization View

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JIT Goals (throughout the supply chain) <ul><li>Eliminate disruptions </li></ul><ul><li>Make the system flexible </li></ul><ul><li>Reduce setup times and lead times </li></ul><ul><li>Minimize inventory </li></ul><ul><li>Eliminate waste </li></ul>