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Conflict Management

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Conflict Management

  1. 1. In any situation where groups are working together, there is a possibility of conflict, and taking some steps to address it before it happens can reduce stress and keep members of the group happier. Workplaces, sports teams, families, and other groups of people can use conflict management and may choose from a variety of approaches to preventing, identifying, and handling conflict.
  2. 2. Conflict is a fact of life, not only in the workplace but in personal life. Conflict often happens between people of differing opinions or as a result of different objectives. Conflict is not necessarily a bad thing; conflict can help initiate change in organizations and in people; and it can lead to personal and professional growth. It is important to have an understanding of that conflict perspective.
  3. 3. Conflict in the workplace is a painful reality and a key reason for poor productivity and frustration. Workplace conflict is one of the greatest contributors to organizational stress, poor morale, reduced productivity and absenteeism. Workplace conflict may manifest itself in the form of disputes between employees, disputes between employees and management as well as conflict between different units within an organization.
  4. 4. Ideally, tackle conflict at work at an early stage to avoid it escalating. However, Here are Eight Conflict Resolution Tips to Help You in Resolving Workplace Conflict. 01. 02. 03. 04. 05. 06. 07. 08. Diffuse the Situation Keep Your Feelings Yourself Be Open to Listen Be Honest while Communicating Focus on the Problem Keep Eyes on the Future Look for Win/Win Situation Signed the Document
  5. 5. 01 Diffuse the Situation Conflict management in the workplace is not helped by raised voices and insults which can do lasting damage. Allow tempers to cool before discussing the issue at stake. Conflicts cannot be solved in the face of hot emotions. You must try to find and emphasize common ground to diffuse the situation at work. Most of the time, a conflict at work arises out of a disagreement on a particular issue. Most of the time, this disagreement stems from different perspectives or opinions.
  6. 6. 02 Keep Your Feelings Yourself Often, when there is a conflict especially at workplace, as human being you always try to prove that you are right and the other person is wrong. All your energy goes into proving that point. You need to be able to maintain control of your emotions, even when you are feeling particularly angry. If you can change your mindset, accept that they are entitled to their views and listen to understand, you can reach a more positive outcome.
  7. 7. 03 Be Open to Listen Listening is one of the best conflict resolution tips. It means, rather than listen for what you want to hear. Put yourself in the other person's shoes. Reflect back the content of what they are saying, and the feelings they are expressing. They will feel listened to and are more likely to respond positively.
  8. 8. 04 Be Honest while communicating One of the biggest conflict resolution tips that you can keep in mind is to communicate honestly at all times during the conflict resolution process. If you hold back on the things that are actually concerning you, then the conflict resolution process will only be complicated or delayed.
  9. 9. 05 Focus on the Problem Do not focus on the person you are in conflict with. You need to strive to keep your interactions respectful towards the other parties in the conflict; even if you are feeling particularly stressed out, frustrated or hurt. Avoid blaming, name calling and putdowns, because these things can escalate a conflict and you want to prevent that from happening. Be respectful and accept responsibility for your share of the conflict.
  10. 10. 06 Keep Eyes on the Future Rather than focusing on the past blame, you should keep your eyes and attention toward the future by emphasizing changes that can be made rather than worrying about who was at fault for conflicts of the past. This will increase the chance of changing in positive ways, and therefore is one of the best conflict resolution tips that you can implement.
  11. 11. 07 Look for Win/Win Situation The goal of conflict resolution is not to decide which person is right or wrong; the goal is to reach a solution that everyone can live with. Looking first for needs, rather than solutions, is a powerful tool for generating win/win options. After all, you want to arrive at a resolution that is satisfactory to all sides.
  12. 12. 08 Signed the Document When all parties reached to common and agreed point than a written document of the agreed with the timeline for implementing the resolution must be properly signed by each party. Just like any other legal documents or business plan, your conflict resolution plan will need to be built to monitor progress and success.
  13. 13. Always Try to, Tackle Conflict at Work at an Early Stage to Avoid it Escalating.
  14. 14. This Presentation Prepared from the Book Let’s LEARN Again