1.
‫اﻟﻜﺒﺮى‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﺳﻜﺎن‬ ‫دﻟﻴﻞ‬
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺨﺪﻣﺔ‬

2.
‫اﻟﻤﺤﺘﻮﻳﺎت‬
‫ﻣﴫ‬ ‫ﰲ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻋﻦ‬ ‫ﺧﻠﻔﻴﺔ‬ •
‫ﻋﺎﻣﺔ‬ ‫وﻗﻀﺎﻳﺎ‬ ‫ﻣﺸﺎﻛﻞ‬ •
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻋﻦ‬ ‫اﳌﺴﺌﻮﻟﺔ‬ ‫واﻟﻬﻴﺌﺎت‬ ‫اﻟﺠﻬﺎت‬ •
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺑﺨﺪﻣﺔ‬ ‫اﳌﺘﻌﻠﻘﺔ‬ ‫اءات‬‫ﺮ‬‫اﻹﺟ‬ •
(‫ﻣﱰﺧﺺ‬ ‫ﻣﺶ‬ ‫أو‬ ‫ﻣﱰﺧﺺ‬ ‫ﺑﻴﺘﻚ‬ ‫ﻟﻮ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻋﲆ‬ ‫)اﻟﺘﻘﺪﻳﻢ‬
‫اي‬‫ز‬‫إ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻋﲆ‬ ‫ﺑﺘﺘﺤﺎﺳﺐ‬ •
‫اﳌﻮاﻃﻨني‬ ‫ﺑﺘﻮاﺟﻪ‬ ‫وﻣﺸﺎﻛﻞ‬ ‫ﻣﻌﻮﻗﺎت‬ •
‫اﻟﺸﻜﺎوى‬ ‫ﺗﻘﺪﻳﻢ‬ ‫ﻃﺮق‬ •
‫اﻟﻜﱪى‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﰲ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﴍﻛﺎت‬ ‫اﻛﺰ‬‫ﺮ‬‫ﻣ‬ ‫ﻓﺮوع‬ •
‫اﻟﻜﺒﺮى‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﺳﻜﺎن‬ ‫دﻟﻴﻞ‬
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺨﺪﻣﺔ‬
‫ﺑﺎﻟﻘﺎﻫﺮة‬ ‫اىن‬‫ﺮ‬‫اﻟﻌﻤ‬ ‫ﻦ‬ُ‫ﻣ‬‫اﻟﺘﻀﺎ‬ ‫ﻣﺒﺎدرة‬
‫ﻣﺪﻳﻨﺘﻬﻢ‬ ‫ﰱ‬ ً‫ﺎ‬‫ﻣﺘﺴﺎوﻳ‬ ً‫ﺎ‬‫ﺣﻘ‬ ‫اﳌﻮاﻃﻨني‬ ‫ﻟﺠﻤﻴﻊ‬ ‫أن‬ “‫ﻦ‬ُ‫ﻣ‬‫”ﺗﻀﺎ‬ ‫ﻣﺒﺎدرة‬ ‫ﺗﺆﻣﻦ‬
contact@tadamun.info : ‫إﻻﻟﻜﱰوين‬ ‫اﻟﱪﻳﺪ‬
٢٠١٥ ‫دﻳﺴﻤﱪ‬ ‫ﰲ‬ ،“‫ﺑﺎﻟﻘﺎﻫﺮة‬ ‫اين‬‫ﺮ‬‫اﻟﻌﻤ‬ ‫ﻦ‬ُ‫ﻣ‬‫اﻟﺘﻀﺎ‬ ‫”ﻣﺒﺎدرة‬ ‫ﺑﻮاﺳﻄﺔ‬ ‫ﻣﻨﺸﻮر‬ ‫اﳌﺤﺘﻮى‬ ‫ﻫﺬا‬
.‫دوﱄ‬ ٤٫٠ ‫ﺑﺎﳌﺜﻞ‬ ‫اﻟﱰﺧﻴﺺ‬ - ‫ﺗﺠﺎري‬ ‫ﻏري‬ - ‫ﻒ‬‫ﱠ‬‫ﻨ‬‫ُﺼ‬‫ﳌ‬‫ا‬ ‫َﺴﺐ‬‫ﻧ‬ ‫اﻹﺑﺪاﻋﻲ‬ ‫اﳌﺸﺎع‬ ‫رﺧﺼﺔ‬ ‫مبﻮﺟﺐ‬
(‫وﻏﺎز‬ ،‫وﻛﻬﺮﺑﺎء‬ ،‫)ﻣﻴﺎه‬ ‫اﳌﺤﻠﻴﺔ‬ ‫اﻓﻖ‬‫ﺮ‬‫واﳌ‬ ‫اﻟﺨﺪﻣﺎت‬ ‫أدﻟﺔ‬ ‫أﺣﺪ‬
‫اﻹﻟﻜﱰوين‬ “‫ﻦ‬ُ‫ﻣ‬‫”ﺗﻀﺎ‬ ‫ﻣﺒﺎدرة‬ ‫ﻣﻮﻗﻊ‬ ‫ﻋﲆ‬ ‫اﻷدﻟﺔ‬ ‫ﻋﲆ‬ ‫اﻹﻃﻼع‬ ‫ميﻜﻦ‬
www.tadamun.info
‫ﺧﺎص‬ ‫ﺷﻜﺮ‬
:‫ﻣﻦ‬ ‫ﻛﻞ‬ ‫إﱃ‬ ‫واﻟﺘﻘﺪﻳﺮ‬ ‫اﻟﺸﻜﺮ‬ ‫ﺑﺨﺎﻟﺺ‬ “‫ﺑﺎﻟﻘﺎﻫﺮة‬ ‫اين‬‫ﺮ‬‫اﻟﻌﻤ‬ ‫ﻦ‬ُ‫ﻣ‬‫اﻟﺘﻀﺎ‬ ‫”ﻣﺒﺎدرة‬ ‫ﺗﺘﻘﺪم‬
‫اﳌﺮج‬ ‫ﺷﺒﺎب‬ ‫اﺑﻄﺔ‬‫ر‬ • ‫ﻋﻘﺒﺔ‬ ‫ﳌﻴﺖ‬ ‫اﻟﺸﻌﺒﻴﺔ‬ ‫اﻟﻠﺠﻨﺔ‬ •
‫اﻟﻠﻪ‬ ‫ﺧري‬ ‫ﻧﻬﻀﺔ‬ ‫ﺟﻤﻌﻴﺔ‬ • ‫اﻟﻠﻮاء‬ ‫أرض‬ ‫ﺷﺒﺎب‬ ‫إﺗﺤﺎد‬ •
‫ﺧﻼل‬ ‫ﻣﻦ‬ ‫وذﻟﻚ‬ ،‫اﻟﻌﻤﻞ‬ ‫ﻫﺬا‬ ‫إمتﺎم‬ ‫أﺟﻞ‬ ‫ﻣﻦ‬ ‫ﻗﺪﻣﻮﻫﺎ‬ ‫اﻟﺘﻲ‬ ‫اء‬‫ر‬‫واﻵ‬ ‫ات‬‫ﱪ‬‫واﻟﺨ‬ ‫ﻟﻠﺪﻋﻢ‬ ‫وذﻟﻚ‬
.‫اﻟﻜﱪى‬ ‫ﺑﺎﻟﻘﺎﻫﺮة‬ ‫اﳌﻨﺎﻃﻖ‬ ‫ﻫﺬه‬ ‫أﻫﺎﱄ‬ ‫ﻣﻊ‬ ‫متﺖ‬ ‫اﻟﺘﻲ‬ ‫اﳌﺠﺘﻤﻌﻴﺔ‬ ‫اﻟﻠﻘﺎءات‬
.‫اﻟﺪﻟﻴﻞ‬ ‫ﻫﺬا‬ ‫ﻹﻧﺘﺎج‬ ‫اﳌﻴﺪاين‬ ‫اﻟﻌﻤﻞ‬ ‫ﻟﺘﻨﺴﻴﻖ‬ ‫ﺟﻬﻮده‬ ‫ﻋﲆ‬ ،‫دﻋﺒﺲ‬ ‫ﻣﺠﺪي‬ ‫ﻣﺤﻤﺪ‬ /‫ﻟﻠﺴﻴﺪ‬ ‫ﺑﺎﻟﺸﻜﺮ‬ ‫ﻧﺘﻘﺪم‬ ‫ﻛام‬

3.
‫وﰲ‬ ‫اﻟﻜﻬﺮﺑﺎﺋﻴﺔ‬ ‫اﻷﺟﻬﺰة‬ ‫ﻛﻞ‬ ‫ﺗﺸﻐﻴﻞ‬ ‫ﰲ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﺑﻨﻌﺘﻤﺪ‬ .‫ﺣﻴﺎﺗﻨﺎ‬ ‫ﰲ‬ ‫اﻓﻖ‬‫ﺮ‬‫اﳌ‬ ‫أﻫﻢ‬ ‫ﻣﻦ‬ ‫اﻟﻜﻬﺮﺑﺎء‬
‫اﻹﻧﺴﺎن‬ ‫ﺣﻘﻮق‬ ‫ﻣﻦ‬ ‫ﺣﻖ‬ ‫ﻛﺒري‬ ‫ﺑﺸﻜﻞ‬ ‫ﺑﻴﺘﺄﺛﺮ‬ ‫ﺗﻮاﻓﺮﻫﺎ‬ ‫وﺑﺪون‬ .‫ﻛﺘري‬ ‫ﺗﺎﻧﻴﺔ‬ ‫ﺣﺎﺟﺎت‬ ‫وﰲ‬ ‫اﻹﺿﺎءة‬
.‫اﳌﻼﺋﻢ‬ ‫اﳌﺴﻜﻦ‬ ‫ﰲ‬ ‫اﻟﺤﻖ‬ ‫وﻫﻮ‬
‫ﻋﺪﻣﻪ؟‬ ‫ﻣﻦ‬ ‫اﻟﻜﻬﺮﺑﺎ‬ ‫مبﺮﻓﻖ‬ ‫متﺘﻌﻨﺎ‬ ‫ﻧﻘﻴﺲ‬ ‫ﻋﺸﺎن‬ ‫اﳌﻌﺎﻳري‬ ‫وإﻳﻪ‬ ،‫ﻣﴫ‬ ‫ﰲ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻣﺸﺎﻛﻞ‬ ‫ﻫﻲ‬ ‫إﻳﻪ‬
‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺸﺒﻜﺔ‬ ‫اﻟﻮﺻﻮل‬ :‫اﻟﺨﺪﻣﺔ‬ ‫ﺗﻮﻓﺮ‬ •
‫اﻟﺒﻨﻚ‬ ‫ﺑﻴﺎﻧﺎت‬ ‫ﺣﺴﺐ‬ .‫اﳌﴫﻳني‬ ‫ﻣﻦ‬ ‫اﻟﻌﻈﻤﻰ‬ ‫اﻷﻏﻠﺒﻴﺔ‬ ‫ﻳﺸﻤﻞ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺨﺪﻣﺔ‬ ‫اﻟﻮﺻﻮل‬ ً‫ﺎ‬‫ﻧﻈﺮﻳ‬
.*‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺸﺒﻜﺔ‬ ‫وﺻﻮل‬ ‫ﻧﺴﺒﺔ‬ ‫ﰲ‬ ‫اﻟﺪول‬ ‫أﻋﲆ‬ ‫ﻣﻦ‬ ‫ﻣﴫ‬ ،‫اﻟﺪوﱄ‬
‫ﻋﺪﻣﻪ‬ ‫ﻣﻦ‬ ‫اﻟﺨﺪﻣﺔ‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺤﺼﻮل‬ ‫اﻟﺤﻘﻴﻘﻲ‬ ‫اﻟﻤﻘﻴﺎس‬ :‫اﻟﺨﺪﻣﺔ‬ ‫ﻓﺎﻋﻠﻴﺔ‬ •
.‫ﻻ‬ ‫اﻟﺤﻘﻴﻘﺔ‬ ‫ﻣﺘﻮﻓﺮة؟‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫أن‬ ‫ﻹﻋﺘﺒﺎر‬ ‫ﻛﺎﰲ‬ ‫اﻟﻌﺎﻣﺔ‬ ‫ﻟﻠﺸﺒﻜﺔ‬ ‫اﻟﻮﺻﻮل‬ ‫ﻫﻞ‬
‫ﺑﻴﻮﺻﻞ‬ ‫واﻟﲇ‬ ‫اﳌﺴﺘﻤﺮ‬ ‫اﻟﻜﻬﺮيب‬ ‫اﻟﺘﻴﺎر‬ ‫اﻧﻘﻄﺎع‬ ‫ﻫﻲ‬ ‫ﻣﴫ‬ ‫ﰲ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻣﺸﻜﻼت‬ ‫وأﻫﻢ‬ ‫أﻛﱪ‬ ‫ﻣﻦ‬
.‫ﻛﺘري‬ ‫أﺳﺒﺎب‬ ‫ﻟﻴﻬﺎ‬ ‫دي‬ ‫واﳌﺸﻜﻠﺔ‬ .‫ﻃﻮﻳﻠﺔ‬ ‫ﻟﺴﺎﻋﺎت‬
‫اﻟﲇ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻣﻦ‬ ‫ﻓﺮد‬ ‫ﻛﻞ‬ ‫ﻧﺼﻴﺐ‬ ‫ﺣﺴﺒﻨﺎ‬ ‫ﻟﻮ‬ .‫ﻟﻠﻜﻬﺮﺑﺎء‬ ‫اﻹﻧﺘﺎج‬ ‫ﻗﻠﻴﻠﺔ‬ ‫اﻟﺒﻼد‬ ‫ﻣﻦ‬ ‫ﻣﴫ‬ ‫أن‬ ،ً‫ﻻ‬‫أو‬
‫ﻛﻴﻠﻮ‬ ١٧٠٠) ‫ﻗﻠﻴﻞ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻣﻦ‬ ‫ﻓﻴﻬﺎ‬ ‫اﻟﻔﺮد‬ ‫ﻧﺼﻴﺐ‬ ‫اﻟﲇ‬ ‫اﻟﺪول‬ ‫ﻣﻦ‬ ‫ﻣﴫ‬ ‫ﻫﻨﻼﻗﻲ‬ ،‫ﺑﻠﺪه‬ ‫ﺑﺘﻨﺘﺠﻬﺎ‬
.*‫ﻣﴫ‬ ‫ﰲ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫إﻧﺘﺎج‬ ‫وﻗﻠﺔ‬ ‫اﻟﺴﻜﺎن‬ ‫ﻋﺪد‬ ‫إرﺗﻔﺎع‬ ‫ﻋﺸﺎن‬ ‫وده‬ (‫ﺳﺎﻋﺔ‬ ‫وات‬
.‫اﻟﻌﺎمل‬ ‫دول‬ ‫ﻛﻞ‬ ‫ﰲ‬ ‫ﻟﻠﺴﻜﺎن‬ ‫ﻟﻠﻜﻬﺮﺑﺎء‬ ‫اﻟﻮﺻﻮل‬ ‫ﻧﺴﺐ‬ ‫ﺑﺘﻮﺿﺢ‬ ‫اﻟﺨﺮﻳﻄﺔ‬
‫اﳌﻨﻄﻘﺔ‬ ‫ﰲ‬ ‫اﻟﺒﻴﻮت‬ ‫ﻛﻞ‬ ‫إن‬ ‫ﻣﻌﻨﺎه‬ ‫ﻣﺶ‬ ‫ﻣﺎ‬ ‫ﳌﻨﻄﻘﺔ‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺷﺒﻜﺔ‬ ‫وﺻﻮل‬ ً‫ﺎ‬‫ﻋﻤﻠﻴ‬ ‫ﻟﻜﻦ‬
‫وﻛامن‬ ،‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﴎﻗﺔ‬ ‫ﺑﺘﻨﺘﴩ‬ ‫ﻛﺘري‬ ‫ﻣﻨﺎﻃﻖ‬ ‫ﰲ‬ .‫وآﻣﻦ‬ ‫رﺳﻤﻲ‬ ‫ﺑﺸﻜﻞ‬ ‫ﻟﻠﻜﻬﺮﺑﺎء‬ ‫ﺗﻮﺻﻞ‬ ‫ﻗﺎدرة‬
.‫اﳌﻜﺸﻮﻓﺔ‬ ‫اﻷﺳﻼك‬ ‫ﻣﺸﻜﻠﺔ‬ ‫زي‬ ‫اﻷﻣﺎن‬ ‫ﻣﻌﺎﻳري‬ ‫ﻏﻴﺎب‬ ‫ﺑﺴﺒﺐ‬ ‫ﻣﺸﺎﻛﻞ‬ ‫اﻟﺴﻜﺎن‬ ‫ﻣﻦ‬ ‫ﻛﺘري‬ ‫ﺑﻴﻮاﺟﻪ‬
‫اﻟﻜﺒﺮى‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﺳﻜﺎن‬ ‫دﻟﻴﻞ‬
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺨﺪﻣﺔ‬
‫ﻓﻴﻦ؟‬ ‫اﻟﻤﺸﻜﻠﺔ‬
٠
٥٠٠٠
‫وات‬ ‫ﻛﻴﻠﻮ‬
‫ﺳﺎﻋﺔ‬
١٠٠٠٠
١٥٠٠٠
٢٠٠٠٠
‫إﺳﺮاﺋﻴﻞ‬
‫ﺳﻮرﻳﺎ‬
‫اﻟﺴﻮدان‬
‫اﻟﺴﻌﻮدﻳﺔ‬
‫ﻗﻄﺮ‬
‫ﻋﻤﺎن‬
‫ﻟﻴﺒﻴﺎ‬
‫ﻟﺒﻨﺎن‬
‫اﻟﻜﻮﻳﺖ‬
‫اﻷردن‬
‫اﻟﺒﺤﺮﻳﻦ‬
‫اﻟﻌﺮاق‬
‫اﻹﻣﺎرات‬
‫ﻣﺼﺮ‬
(‫اﻟﺪوﻟﻲ‬ ‫اﻟﺒﻨﻚ‬ :‫*)اﻟﻤﺼﺪر‬
(٢٠١٢ ‫ﺳﻨﺔ‬ ‫اﻟﺪوﻟﻲ‬ ‫اﻟﺒﻨﻚ‬ :‫*)اﻟﻤﺼﺪر‬
٪١٠٠
‫وﺻﻮل‬
‫اﻟﻜﻬﺮﺑﺎء‬
‫ﻟﻠﺴﻜﺎن‬
٪٥
‫وﺻﻮل‬ ‫ﻧﺴﺒﺔ‬
‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺷﺒﻜﺔ‬
‫اﻟﻜﺒﺮى‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﻓﻲ‬
٪٩٥٫٤
٢ ١

4.
‫ﰲ‬‫اﻹﻋﻼﻧﺎت‬‫ﻟﻮﺣﺎت‬‫اﻷزﻣﺎت‬‫أوﻗﺎت‬‫ﰲ‬‫ﻓﺘﻼﻗﻲ‬.‫اﻟﻜﻬﺮﺑﺎيئ‬‫اﻟﺘﻴﺎر‬‫ﺗﻮﺟﻴﻪ‬‫أوﻟﻮﻳﺎت‬‫وﺿﻮح‬‫ﻋﺪم‬،ً‫ﺎ‬‫ﺛﺎﻧﻴ‬
.‫اﳌﻨﺎﻃﻖ‬‫ﺑﻌﺾ‬‫ﰲ‬‫ﻳﻮﻣﻴﺎ‬‫ﺳﺎﻋﺎت‬ ١٠‫ﻣﻦ‬‫ﻷﻛرث‬‫اﻟﻜﻬﺮﺑﺎء‬‫ﺗﻔﺘﻘﺪ‬‫اﻟﺒﻴﻮت‬‫و‬،‫ﻣﻨﻮرة‬‫اﻟﺸﻮارع‬
‫اﻟﺨﺪﻣﺔ‬ ‫ﺗﻜﻠﻔﺔ‬ •
٥ ‫ﻣﺪار‬ ‫ﻋﲆ‬ ً‫ﺎ‬‫ﺗﺪرﻳﺠﻴ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺳﻌﺮ‬ ‫ﺑﺮﻓﻊ‬ ‫ار‬‫ﺮ‬‫ﻗ‬ ‫ﻣﺤﻠﺐ‬ ‫اﻫﻴﻢ‬‫ﺮ‬‫إﺑ‬ ‫اﻟﺴﺎﺑﻖ‬ ‫اء‬‫ر‬‫اﻟﻮز‬ ‫رﺋﻴﺲ‬ ‫أﺻﺪر‬
،‫اﳌﺎﻟﻴﺔ‬ ‫اﻟﺴﻨﺔ‬ ‫ﺑﺪاﻳﺔ‬ ‫ﻣﻊ‬ ٢٠١٤ ‫ﻳﻮﻟﻴﻮ‬ ‫ﰲ‬ ‫ﻏﻠﻴﺖ‬ ‫ﻓﺎﻟﻜﻬﺮﺑﺎء‬ ،(٢٠١٤ ‫ﻟﺴﻨﺔ‬ ١٢٥٧ ‫رﻗﻢ‬ ‫ار‬‫ﺮ‬‫)ﻗ‬ ‫ﺳﻨﻮات‬
.‫اﻟﺠﺎﻳﺔ‬ ‫اﻟﺴﻨني‬ ‫ﰲ‬ ‫أﻛﱰ‬ ‫وﻫﺘﻐﲆ‬ ،٢٠١٥ ‫ﻳﻮﻟﻴﻮ‬ ‫ﰲ‬ ‫ﺗﺎين‬ ‫وﻏﻠﻴﺖ‬
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻋﻦ‬ ‫اﻟﻤﺴﺌﻮﻟﺔ‬ ‫واﻟﻬﻴﺌﺎت‬ ‫اﻟﺠﻬﺎت‬
‫اﻟﻤﺘﺠﺪدة‬ ‫واﻟﻄﺎﻗﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫وزارة‬
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺳﻴﺎﺳﺔ‬ ‫رﺳﻢ‬ •
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺗﻌﺮﻳﻔﺔ‬ ‫ﺗﺤﺪﻳﺪ‬ •
‫اﻟﻤﺴﺘﻬﻠﻚ‬ ‫وﺣﻤﺎﻳﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻣﺮﻓﻖ‬ ‫ﺗﻨﻈﻴﻢ‬ ‫ﺟﻬﺎز‬
‫ﺑﺎﻟﻜﻬﺮﺑﺎء‬ ‫ﻳﺘﻌﻠﻖ‬ ‫ﻣﺎ‬ ‫ﻛﻞ‬ ‫اﻗﺒﺔ‬‫ﺮ‬‫وﻣ‬ ‫ﻣﺘﺎﺑﻌﺔ‬ •
‫اﻟﺨﺪﻣﺔ‬ ‫ﻣﺴﺘﻮى‬ ‫ﺿامن‬ •
‫اﻟﺪاﺧﻠﻴﺔ‬ ‫وزارة‬ - ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺸﺮﻃﺔ‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻹدارة‬
‫واﻟﻄﺎﻗﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ارة‬‫ز‬‫و‬ ‫وﻣﻤﺘﻠﻜﺎت‬ ‫أﻣﻮال‬ ‫ﻋﲆ‬ ‫اﻟﺤﻔﺎظ‬ •
‫ﻟﻬﺎ‬ ‫اﻟﺘﺎﺑﻌﺔ‬ ‫واﻟﻬﻴﺌﺎت‬ ‫واﻟﴩﻛﺎت‬
‫اﻟﻤﺤﻠﻴﺔ‬ ‫اﻟﻮﺣﺪة‬ ‫أو‬ ‫اﻟﺤﻲ‬
‫ﺑﺬﻟﻚ‬ ‫ﺗﻔﻴﺪ‬ ‫ﺷﻬﺎدة‬ ‫وإﺻﺪار‬ ‫اﳌﻘﺎﻣﺔ‬ ‫اﳌﺒﺎين‬ ‫ﺗﺮﺧﻴﺺ‬ •
‫ﻣﺼﺮ‬ ‫ﻟﻜﻬﺮﺑﺎء‬ ‫اﻟﻘﺎﺑﻀﺔ‬ ‫ﻟﻠﺸﺮﻛﺔ‬ ‫اﻟﺘﺎﺑﻌﺔ‬ ‫اﻟﺘﻮزﻳﻊ‬ ‫ﺷﺮﻛﺎت‬
(‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺘﻮزﻳﻊ‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﺟﻨﻮب‬ ‫وﴍﻛﺔ‬ ،‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺘﻮزﻳﻊ‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﺷامل‬ ‫ﴍﻛﺔ‬ ‫)ﻣﺜﻞ‬
‫اﻟﻜﻬﺮﺑﺎء‬ ‫وﺑﻴﻊ‬ ‫ﺗﻮزﻳﻊ‬ •
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺷﺒﻜﺎت‬ ‫وﺻﻴﺎﻧﺔ‬ ‫وﺗﺸﻐﻴﻞ‬ ‫إدارة‬ •
‫ﻟﻠﴩﻛﺔ‬ ‫اﰲ‬‫ﺮ‬‫اﻟﺠﻐ‬ ‫اﻟﻨﻄﺎق‬ ‫ﰲ‬ ‫اﻟﻜﻬﺮﺑﺎﺋﻴﺔ‬ ‫اﻟﺘﻐﺬﻳﺔ‬ ‫ﺗﻮﺻﻴﻞ‬ •
‫ﻣﺼﺮ‬ ‫ﻟﻜﻬﺮﺑﺎء‬ ‫اﻟﻘﺎﺑﻀﺔ‬ ‫اﻟﺸﺮﻛﺔ‬
‫ﻟﻠﻤﺴﺘﺨﺪﻣني‬ ‫اﻟﻜﻬﺮﺑﺎﺋﻴﺔ‬ ‫اﻟﻄﺎﻗﺔ‬ ‫ﺗﻮﻓري‬ •
‫اﻟﺨﺪﻣﺔ‬ ‫أﺳﻌﺎر‬ ‫ارﺗﻔﺎع‬
‫اﻟﻨﺎس‬ ‫ﻟﺒﻌﺾ‬ ‫ﺑﺎﻟﻨﺴﺒﺔ‬
‫ﺑﺘﺘﻘﺮﻳﺶ‬ ‫ﻣﺎ‬ ‫اﻟﻌﺪادات‬
‫ﺟﺰاﻓﻴﺔ‬ ‫واﻟﺘﻘﺪﻳﺮات‬
‫اﻟﻤﺴﺎﻛﻦ‬ ‫ﺑﻌﺾ‬ ‫ﻓﻲ‬
‫ادﻓﻊ‬
‫وﺑﻌﺪﻳﻦ‬
‫اﺷﺘﻜﻲ‬
٢٠٠٠٢٠٠٥٢٠١٠٢٠١٥
٤ ٣

5.
‫ﻣﺘﺮﺧﺺ‬ ‫ﺑﻴﺘﻚ‬ ‫ﻟﻮ‬ :‫ﻛﻬﺮﺑﺎء‬ ‫ﻋﻠﻰ‬ ‫ﺗﻘﺪم‬ ‫إزاي‬
‫ﺗﻔﻴﺪ‬ ‫اﳌﺤﻠﻴﺔ‬ ‫اﻟﻮﺣﺪة‬ ‫أو‬ ‫اﻟﺤﻲ‬ ‫ﻣﻦ‬ ‫ﺷﻬﺎدة‬ •
‫وﻣﻄﺎﺑﻘﺘﻬﺎ‬ ‫اﳌﻘﺎﻣﺔ‬ ‫ﺑﺎﳌﺒﺎين‬ ‫ﺗﺮﺧﻴﺺ‬ ‫ﺻﺪور‬
‫اﻟﱰﺧﻴﺺ‬ ‫ﻟﴩوط‬
‫ﺷﺒﻜﺎت‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻣﺮﻛﺰ‬ ‫ﺳﺪاد‬ ‫إﻳﺼﺎل‬ •
‫اﻓﻖ‬‫ﺮ‬‫اﳌ‬
‫اﳌﻠﻜﻴﺔ‬ ‫ﺳﻨﺪ‬ ‫أو‬ ‫اﻹﻳﺠﺎر‬ ‫ﻋﻘﺪ‬ ‫ﺻﻮرة‬ •
(‫ﻟﻼﻃﻼع‬ ‫)اﻷﺻﻞ‬
‫اﻟﻌﺎﺋﻠﻴﺔ‬ ‫أو‬ ‫اﻟﺸﺨﺼﻴﺔ‬ ‫اﻟﺒﻄﺎﻗﺔ‬ ‫ﺻﻮرة‬ •
(‫ﻟﻼﻃﻼع‬ ‫)اﻷﺻﻞ‬
‫اﻟﺨﺪﻣﺔ‬ ‫ﻃﻠﺐ‬ ‫ﺣﺎﻟﺔ‬ ‫ﰲ‬ ‫ﻣﻮﺛﻖ‬ ‫ﺗﻮﻛﻴﻞ‬ ‫ﺻﻮرة‬ •
(‫ﻟﻼﻃﻼع‬ ‫اﻷﺻﻞ‬ ) ‫ﻟﻠﻐري‬
‫إذا‬ ‫اﻟﺤﻲ‬ ‫أو‬ ‫اﻟﻮﺣﺪة‬ ‫ﻣﻦ‬ ‫ﺣﻔﺮ‬ ‫ﺗﴫﻳﺢ‬ •
‫ذﻟﻚ‬ ‫اﻷﻋامل‬ ‫ﺗﻄﻠﺒﺖ‬
‫اﳌﻘﺎﻳﺴﺔ‬ ‫ﻗﻴﻤﺔ‬ ‫ﺳﺪاد‬ ‫ﻳﺜﺒﺖ‬ ‫ﻣﺎ‬ •
‫اﻟﻜﻬﺮﺑﺎﺋﻴﺔ‬ ‫اﻟﻄﺎﻗﺔ‬ ‫ﺗﻮرﻳﺪ‬ ‫ﻋﻘﺪ‬ •
‫اﳌﻨﺰﻟﻴﺔ‬ ‫ﻟﻼﺳﺘﺨﺪاﻣﺎت‬
!‫ﻣﻠﺤﻮﻇﺔ‬
‫ﺗﻨﻔﻴﺬ‬ ‫ﻋﻦ‬ ‫ﻣﺴﺌﻮﻟﺔ‬ ‫ﻣﺶ‬ ‫اﻟﴩﻛﺔ‬
‫ﻛﺘﺒﺖ‬ ‫إﻧﺖ‬ ‫ﻟﻮ‬ ‫اﳌﻌﺎﻳﻨﺔ‬
‫وﻻزم‬ .‫اﻟﻄﻠﺐ‬ ‫ﰲ‬ ‫ﻏﻠﻂ‬ ‫ﻣﻌﻠﻮﻣﺎت‬
‫ﺧﻼل‬ ‫اﳌﻌﺎﻳﻨﺔ‬ ‫ﻣﻦ‬ ‫اﻟﻌامل‬ ‫ّﻦ‬‫ﻜ‬‫مت‬
‫ﻫﺎﺗﻠﻐﻲ‬ ‫اﻟﴩﻛﺔ‬ ‫وإﻻ‬ ،‫ﺷﻬﺮﻳﻦ‬
‫ﻃﻠﺒﻚ‬
‫ﺧﻼل‬ ‫اﻟﺘﻜﺎﻟﻴﻒ‬ ‫دﻓﻌﺘﺶ‬ ‫ﻣﺎ‬ ‫ﻟﻮ‬
‫ﻫﺎﺗﺘﻠﻐﻲ‬ ‫اﳌﻘﺎﻳﺴﺔ‬ ،‫ﺷﻬﻮر‬ ٣
‫وﺟﺪﻳﺪ‬ ‫أول‬ ‫ﻣﻦ‬ ‫ﺗﻘﺪم‬ ‫وﻫﺘﻀﻄﺮ‬
٤
‫وﺳﺪاد‬ ‫اﻟﺘﻌﺎﻗﺪ‬
‫اﻟﺘﻜﺎﻟﻴﻒ‬
‫ﺗﻴﺎر‬ ‫ﺗﻮرﻳﺪ‬ ‫ﻋﻠﻰ‬ ‫ﻫﺘﺘﻌﺎﻗﺪ‬
‫ﻣﻘﺮ‬ ‫ﻓﻲ‬ ‫ﻛﻬﺮﺑﺎﺋﻲ‬
‫ﺗﻮﻓﺮ‬ ‫وﻻزم‬ ،‫اﻟﺸﺮﻛﺔ‬
:‫دي‬ ‫اﻷوراق‬
٥
‫اﻟﻤﻘﺎﻳﺴﺎت‬
‫اﻟﻌﺪاد‬ ‫وﺗﺮﻛﻴﺐ‬
‫ﻛﻌﺪد‬ ‫اﻟﻌﻘﺎر‬ ‫وﺑﻴﺎﻧﺎت‬ ،‫واﻟﻌﻨﻮان‬ ،‫اﻻﺳﻢ‬
‫اﻟﻌﺪادات‬ ‫وﻋﺪد‬ ،‫واﳌﺴﺘﻘﺒﻠﻴﺔ‬ ‫اﻟﺤﺎﻟﻴﺔ‬ ‫اﻟﺸﻘﻖ‬
.‫إﻟﺦ‬ ،‫اﺳﺘﻌامﻟﻬﺎ‬ ‫وﻃﺒﻴﻌﺔ‬ ،‫وﻗﻮﺗﻬﺎ‬ ،‫اﳌﻄﻠﻮﺑﺔ‬
‫ﺑﻴﺎﻧﺎﺗﻚ‬ ‫ﺰ‬ ‫ﱢ‬‫ﺟﻬ‬
١
‫ﻃﻠﺐ‬ ‫ﰲ‬ ‫ﻋﻠﻴﻚ‬ ‫ﺗﺮد‬ ‫ﻣﻠﺰﻣﺔ‬ ‫اﻟﴩﻛﺔ‬ ،ً‫ﺎ‬‫ﻗﺎﻧﻮﻧ‬
‫ﺗﺎرﻳﺦ‬ ‫ﻣﻦ‬ ‫أﺳﺒﻮع‬ ‫ﺧﻼل‬ ‫اﻟﺮﺋﻴﺴﻴﺔ‬ ‫اﳌﻘﺎﻳﺴﺔ‬
‫ﻳﺘﻢ‬ ‫ﺑﻌﺪﻫﺎ‬ .‫اﻟﺤﻔﺮ‬ ‫ﺗﴫﻳﺢ‬ ‫ﻋﲆ‬ ‫اﻟﺤﺼﻮل‬
.‫اﻟﺸﻘﺔ‬ ‫أو‬ ‫ﻟﻠﻤﺒﻨﻰ‬ ‫اﻟﺘﻮﺻﻴﻼت‬ ‫ﺗﻨﻔﻴﺬ‬
.‫اﻟﻔﺮﻋﻴﺔ‬ ‫اﳌﻘﺎﻳﺴﺔ‬ ‫ﺗﺘﻢ‬ ‫ﻛامن‬ ‫أﺳﺒﻮع‬ ‫وﺧﻼل‬
‫ﻣﻦ‬ ‫أﻳﺎم‬ ٣ ‫ﺧﻼل‬ ‫اﻟﻌﺪاد‬ ‫ﺗﺮﻛﻴﺐ‬ ‫ﻳﺘﻢ‬ ‫ﻛﺬﻟﻚ‬
‫اﻟﻔﺮﻋﻴﺔ‬ ‫اﳌﻘﺎﻳﺴﺔ‬ ‫ﺗﺮﻛﻴﺐ‬ ‫ﺗﺎرﻳﺦ‬
‫ﻣﻦ‬ ‫أﻗﻞ‬‫وات‬ ‫ﻛﻴﻠﻮ‬
‫ﻣﻦ‬‫إﻟﻰ‬
٥٠
٥١١٠٠
٧٫٥
١٤٫٥‫ك.و.س‬ / ‫ﻗﺮش‬
‫ك.و.س‬ / ‫ﻗﺮش‬
‫وات‬ ‫ﻛﻴﻠﻮ‬ ‫أﻟﻒ‬ ‫ﻣﻦ‬‫أﻛﺘﺮ‬
‫ﻋﻦ‬ ‫زاد‬ ‫اﺳﺘﻬﻼﻛﻚ‬ ‫ﻟﻮ‬
‫ك.و.س‬١٠٠
‫ﻋﻠﻰ‬ ‫ﻫﺘﺘﺤﺎﺳﺐ‬
٢٠٠ ‫ﻣﻦ‬‫إﻟﻰ‬ ١
٣٥٠ ‫ﻣﻦ‬‫إﻟﻰ‬ ٢٠١
٦٥٠ ‫ﻣﻦ‬‫إﻟﻰ‬ ٣٥١
١٠٠٠ ‫ﻣﻦ‬‫إﻟﻰ‬ ٦٥١
١٦٫٠
٣٠٫٥
٤٠٫٥
٧١٫٥
‫ك.و.س‬ / ‫ﻗﺮش‬
‫ك.و.س‬ / ‫ﻗﺮش‬
‫ك.و.س‬ / ‫ﻗﺮش‬
‫ك.و.س‬ / ‫ﻗﺮش‬
‫ك.و.س‬ / ‫ﻗﺮش‬
٨٦٫٠
‫ﻫﺘﺘﺤﺎﺳﺐ‬ ،.‫ك.و.س‬ ١٠٠ ‫اﺳﺘﻬﻼﻛﻚ‬ ‫ﻟﻮ‬ :ً‫ﻼ‬‫ﻣﺜ‬
٧٫٥ ‫ﺑـ‬ .‫ك.و.س‬ ٥٠” ‫ﻋﲆ‬ (١) ‫اﻳﺢ‬‫ﴩ‬‫اﻟ‬ ‫ﺑﻨﻈﺎم‬
/ ‫ﻗﺮش‬ ١٤٫٥ ‫ﺑـ‬ .‫ك.و.س‬ ٥٠‫و‬ .‫ك.و.س‬ / ‫ﻗﺮش‬
‫ﺟﻨﻴﻪ‬ ١١ = “.‫ك.و.س‬
‫ﻫﺘﺘﺤﺎﺳﺐ‬ ،.‫ك.و.س‬ ٣٥٠ ‫اﺳﺘﻬﻼﻛﻚ‬ ‫ﻟﻮ‬
١٦ ‫ﺑـ‬ .‫ك.و.س‬ ٢٠٠” ‫ﻋﲆ‬ (٢) ‫اﻳﺢ‬‫ﴩ‬‫اﻟ‬ ‫ﺑﻨﻈﺎم‬
٣٠٫٥ ‫ﺑـ‬ .‫ك.و.س‬ ١٥٠‫و‬ .‫ك.و.س‬ / ‫ﻗﺮش‬
‫ﺟﻨﻴﻪ‬ ٧٧٫٧٥ = “.‫ك.و.س‬ /‫ﻗﺮش‬
‫اﳌﺴﺘﻬﻠﻚ‬ ‫وﺣامﻳﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻣﺮﻓﻖ‬ ‫ﺗﻨﻈﻴﻢ‬ ‫ﺟﻬﺎز‬ ‫ﻣﻮﻗﻊ‬ ‫ﻋﲆ‬ ‫ﻓﺎﺗﻮرﺗﻚ‬ ‫ﺗﺤﺴﺐ‬ ‫ﻣﻤﻜﻦ‬ ‫ودﻟﻮﻗﺘﻲ‬
.‫ﺷﻬﺮ‬ ‫ﻛﻞ‬ ‫ﻋﻠﻴﻪ‬ ‫اﻟﻔﺎﺗﻮرة‬ ‫وﺗﺤﺴﺐ‬ ‫اﳌﺤﻤﻮل‬ ‫ﺗﻠﻴﻔﻮﻧﻚ‬ ‫ﻋﲆ‬ ‫اﻟﺘﻄﺒﻴﻖ‬ ‫ﺗﻨﺰل‬ ‫وﻣﻤﻜﻦ‬
http://egyptera.org/ar/a7sb%20fatortk.aspx
،‫اﻟﻔﺎﺗﻮرة‬ ‫وﻳﺴﺠﻞ‬ ‫اﻟﻌﺪاد‬ ‫ﻳﻘﺮأ‬ ‫ﺷﻬﺮ‬ ‫ﻛﻞ‬ ‫ﻋﻠﻴﻚ‬ ‫ﺑﻴﻌﺪي‬ (‫)اﻟﻜﺸﺎف‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﴍﻛﺔ‬ ‫ﻣﻨﺪوب‬
‫ﻳﺰﻳﺪ‬ ‫اﺳﺘﻬﻼﻛﻚ‬ ‫ﻳﺰﻳﺪ‬ ‫ﻣﺎ‬ ‫ﻛﻞ‬ .‫اﻻﺳﺘﻬﻼك‬ ‫ﴍﻳﺤﺔ‬ ‫ﺗﺴﻌرية‬ ‫ﺣﺴﺐ‬ ‫اﺳﺘﻬﻼﻛﻚ‬ ‫ﻋﲆ‬ ‫وﺑﺘﺘﺤﺎﺳﺐ‬
.(‫اﻟﻜﻬﺮﺑﺎء‬ ‫إﺳﺘﻬﻼك‬ ‫ﻗﻴﺎس‬ ‫)وﺣﺪة‬ ‫ﺳﺎﻋﺔ‬ ‫وات‬ ‫اﻟﻜﻴﻠﻮ‬ ‫متﻦ‬ ‫ﻋﻠﻴﻚ‬
،‫اﻟﺸﻬﺮ‬ ‫ﰲ‬ .‫ك.و.س‬ ١٠٠ ‫ﺣﺘﻰ‬ ‫ﻟﻺﺳﺘﻬﻼك‬ (١) ‫ﻧﻈﺎم‬ :‫اﻳﺢ‬‫ﴩ‬‫ﻟﻠ‬ ‫ﻧﻈﺎﻣني‬ ‫ﰲ‬
.‫اﻟﺸﻬﺮ‬ ‫ﰲ‬ .‫ك.و.س‬ ١٠٠ ‫ﻣﻦ‬ ‫اﻷﻛﱰ‬ ‫ﻟﻺﺳﺘﻬﻼك‬ (٢) ‫ﻧﻈﺎم‬
‫ﻣﺘﺮﺧﺺ‬ ‫ﺑﻴﺘﻚ‬ ‫ﻟﻮ‬ :‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺗﻤﻦ‬ ‫ﺗﺤﺼﻴﻞ‬ ‫ﺑﺎﻟﴩﻛﺔ‬ ‫ﻛﻬﺮﺑﺎء‬ ‫ﺗﻮﺻﻴﻠﺔ‬ ‫ﺗﺮﻛﻴﺐ‬ ‫ﻃﻠﺐ‬ ‫ﻗﺪم‬
‫ﻣﻨﻄﻘﺘﻚ‬ ‫ﻟﻴﻬﺎ‬ ‫ﺑﺘﺘﺒﻊ‬ ‫اﻟﲇ‬
‫ﺷﺮﻛﺔ‬ ‫ﻋﻠﻲ‬ ‫اﻃﻠﻊ‬
‫اﻟﻜﻬﺮﺑﺎء‬
٢
‫أو‬ ‫ﺗﻮﺻﻴﻠﺔ‬ ‫ﺗﺮﻛﻴﺐ‬ ‫ﴐورة‬ ‫اﳌﻌﺎﻳﻨﺔ‬ ‫ﻣﻦ‬ ‫ﺗﺒني‬ ‫ﻟﻮ‬
‫ﻫﺘﺪﻓﻊ‬ ،‫اﳌﻮﺟﻮدة‬ ‫ﺑﺎﻟﻮﺻﻠﺔ‬ ‫ﺗﺼﻠﻴﺢ‬ ‫اء‬‫ﺰ‬‫أﺟ‬
‫إﺿﺎﻓﻴﺔ‬ ‫ﻣﺼﺎرﻳﻒ‬
‫اﻟﻌﻘﺎر‬ ‫ﻣﻌﺎﻳﻨﺔ‬
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!
‫اﻻﺳﺘﻬﻼك‬ ‫ﺷﺮاﻳﺢ‬ ‫ﻧﻈﺎم‬
‫ك.و.س‬ ١٠٠ ‫ﻣﻦ‬ ‫اﻷﻗﻞ‬
‫اﻻﺳﺘﻬﻼك‬ ‫ﺷﺮاﻳﺢ‬ ‫ﻧﻈﺎم‬
‫ك.و.س‬ ١٠٠ ‫ﻣﻦ‬ ‫اﻷﻛﺘﺮ‬
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6.
‫اﻟﺘﺮﻛﻴﺐ‬ ‫ﻣﻘﺎﻳﺴﺔ‬
‫اﻟﺘﻜﺎﻟﻴﻒ‬ ‫ودﻓﻊ‬
‫اﻟﺘﺼﺮﻳﺢ‬
٢
.‫ﻣﱰﺧﺺ‬ ‫ﺑﻴﺘﻚ‬ ‫إن‬ ‫ﺑﻴﻘﻮل‬ ‫ﺗﴫﻳﺢ‬ ‫اﻟﺤﻲ‬ ‫ﻣﻦ‬ ‫ﺗﺎﺧﺪ‬ ‫ﻻزم‬ ‫ﻛﻬﺮﺑﺎء‬ ‫ﻋﺪاد‬ ‫ﺗﺮﻛﺐ‬ ‫ﻋﺸﺎن‬
:‫ﺑﻄﺮﻳﻘﺘني‬ ً‫ﺎ‬‫رﺳﻤﻴ‬ ‫ﻛﻬﺮﺑﺎء‬ ‫ﺗﻮﺻﻞ‬ ‫ﺑﺘﺴﻤﺤﻠﻚ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﴍﻛﺔ‬ ،‫ﻟﻴﻚ‬ ‫ﻣﺘﻮﻓﺮ‬ ‫ﻣﺶ‬ ‫ده‬ ‫ﻟﻮ‬
.ً‫ا‬‫ر‬‫إﻧﺘﺸﺎ‬ ‫واﻷﻛﱰ‬ ‫اﻷﻗﺪم‬ ‫اﻟﻄﺮﻳﻘﺔ‬ ‫وﻫﻲ‬ - ‫اﳌامرﺳﺔ‬ •
‫واﻟﻄﺎﻗﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ارة‬‫ز‬‫"و‬ ‫ﺑﺘﻘﺪﻣﻪ‬ ‫ﺟﺪﻳﺪ‬ ‫ﺣﻞ‬ ‫وﻫﻮ‬ - ‫ﻛﻮدي‬ ‫ﻋﺪاد‬ ‫ﺗﺮﻛﻴﺐ‬ •
‫وﻛﻞ‬ ،‫اﻻﺳﺘﻬﻼك‬ ‫ﺑﻴﺤﺴﺐ‬ ‫ﻣﺶ‬ ‫اﳌامرﺳﺔ‬ ‫ﻧﻈﺎم‬ ‫ﻷن‬ ‫ﻟﻠﻤامرﺳﺔ‬ ‫ﻛﺒﺪﻳﻞ‬ "‫اﳌﺘﺠﺪدة‬
.‫ﻗﻠﻴﻞ‬ ‫أو‬ ‫ﻛﺘري‬ ‫اﺳﺘﺨﺪاﻣﻬﺎ‬ ‫ﺳﻮاء‬ ‫ﺑﻌﺾ‬ ‫زي‬ ‫ﻓﻴﻪ‬ ‫ﺑﺘﺪﻓﻊ‬ ‫اﻟﻨﺎس‬
‫أو‬ ‫آﺛﺎر‬ ‫ﺑﻬﺎ‬ ‫أو‬ ‫اﻋﻴﺔ‬‫ر‬‫ز‬ ‫أرض‬ ‫ﻋﲆ‬ ‫ﻣﻘﺎم‬ ‫اﳌﺒﻨﻰ‬ ‫ﻳﻜﻮﻧﺶ‬ ‫ﻣﺎ‬ ‫إن‬ ‫اﻟﻜﻮدي‬ ‫اﻟﻌﺪاد‬ ‫ﺗﺮﻛﻴﺐ‬ ‫ﴍط‬
.‫ان‬‫ري‬‫اﻟﻄ‬ ‫ﺧﻄﻮط‬ ‫ﺗﺤﺖ‬ ‫أو‬ ،‫اﻟﻌﺎﱄ‬ ‫اﻟﻀﻐﻂ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺧﻄﻮط‬ ‫ﺗﺤﺖ‬ ‫أو‬ ،‫ﻟﻠﺪوﻟﺔ‬ ‫ﻣﻠﻚ‬
‫ﻛﻮدي‬ ‫ﻋﺪاد‬ ‫ﺗﺮﻛﻴﺐ‬
‫اﻟﺒﻄﺎﻗﺔ‬ ‫ﺻﻮرة‬ •
‫اﻟﻌﺪاد‬ ‫ﻋﲆ‬ ‫اﻟﺤﺼﻮل‬ ‫ﻃﻠﺐ‬ •
‫ﻣﻠﻜﻴﺔ‬ ‫أو‬ ‫إﻳﺠﺎر‬ ‫ﻋﻘﺪ‬ •
‫داﺋﻢ‬ ‫ﺟﺎر‬ ‫أﻗﺮب‬ ‫ﻣﻦ‬ ‫ﻛﻬﺮﺑﺎء‬ ‫إﻳﺼﺎل‬ •
‫اﻟﺸﻘﺔ‬ ‫ﻣﺴﺎﺣﺔ‬ ‫وﺣﺴﺐ‬ ‫ﻣﻌﺎﻳﻨﺔ‬ ‫ﻫﺎﺗﻌﻤﻞ‬ ‫اﻟﴩﻛﺔ‬
‫أو‬ ‫اﻷﺻﻐﺮ‬ ‫ﻟﻠﺸﻘﻖ‬ "‫ﻓﺎز‬ ١" ‫اﻟﻌﺪاد‬ ‫ﻧﻮع‬ ‫ﻫﺎﺗﺤﺪد‬
‫اﻟﻜﺘري‬ ‫واﻷﺟﻬﺰة‬ ‫اﻷﻛﱪ‬ ‫ﻟﻠﺸﻘﻖ‬ "‫ﻓﺎز‬ ٣"
(‫ﺟﻨﻴﻪ‬ ٢٠٠ ‫)ﺣﻮاﱄ‬ ‫اﳌﻘﺎﻳﺴﺔ‬ ‫ﺗﻜﻠﻔﺔ‬ ‫ﻫﺎﺗﺪﻓﻊ‬
١٠٠‫و‬ ،‫اﻟﴩﻛﺔ‬ ‫ﺑﺘﺤﺪده‬ ‫ﻟﻠﻌﺪاد‬ ‫ﺗﻘﺪﻳﺮي‬ ‫ومتﻦ‬
‫وﻗﻴﻤﺔ‬ ،‫ﻣﺴﺒﻖ‬ ‫ﺷﺤﻦ‬ ‫ﻛﺮوت‬ ‫ﻗﻴﻤﺔ‬ ‫ﺟﻨﻴﻪ‬
‫وﺗﺒﻠﻎ‬ ،‫ﻟﻠﺘﺠﺪﻳﺪ‬ ‫ﻗﺎﺑﻠﺔ‬ ‫أﺷﻬﺮ‬ ٣ ‫اﺳﺘﻬﻼك‬ ‫ﻣﺘﻮﺳﻂ‬
‫ﺟﻨﻴﻪ‬ ١٨٠ ‫ﺣﻮاﱄ‬ ‫اﻟﺴﻜﻨﻴﺔ‬ ‫ﻟﻠﺸﻘﻖ‬ ‫ﻗﻴﻤﺘﻬﺎ‬
“‫ﻓﺎز‬ ٣” ‫ﻟﻠﻌﺪاد‬ ‫ﺟﻨﻴﻪ‬ ٥٤٠‫و‬ ،“‫ﻓﺎز‬ ١” ‫ﻟﻠﻌﺪاد‬
‫ﺷﻘﺘﻚ‬ ‫ﻣﻌﺎﻳﻨﺔ‬
٣
‫ﺑﻴﺎﻧﺎﺗﻚ‬ ‫ﺟﻬﺰ‬
١
‫اﻟﻘﻮﻣﻲ‬ ‫اﻟﺮﻗﻢ‬ ‫وﺑﻄﺎﻗﺔ‬ ،‫اﻻﺳﻢ‬
‫ﺗﴫﻳﺢ‬ ‫وﺧﺪ‬ ،‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﴍﻛﺔ‬ ‫ﻋﲆ‬ ‫اﻃﻠﻊ‬
‫اﻟﺨﺪﻣﺔ‬ ‫ﺑﺘﻮﺻﻴﻞ‬
‫ﻣﺘﺮﺧﺺ‬ ‫ﻣﺶ‬ ‫ﺑﻴﺘﻚ‬ ‫ﻟﻮ‬ :‫ﻛﻬﺮﺑﺎ‬ ‫ﻋﻠﻰ‬ ‫ﺗﻘﺪم‬ ‫إزاي‬
‫ﴍﻛﺔ‬ ‫ﻓﺮوع‬ ‫ﰲ‬ ‫ﻣﻮﺟﻮدة‬ ،‫ﺷﺤﻦ‬ ‫ﻛﺮوت‬ ‫ﺑﺘﺸﱰي‬ .ً‫ﺎ‬‫ﻣﻘﺪﻣ‬ ‫اﻟﺨﺪﻣﺔ‬ ‫متﻦ‬ ‫ﺑﺘﺪﻓﻊ‬ ‫اﻟﻜﻮدي‬ ‫اﻟﻌﺪاد‬ ‫ﰲ‬
‫وﺑﺘﺸﺤﻦ‬ ‫ﻻﺳﺘﻬﻼﻛﻚ‬ ‫اﳌﻨﺎﺳﺐ‬ ‫اﻟﻜﺎرت‬ ‫ﺑﺘﺸﱰي‬ .‫ﺟﻨﻴﻪ‬ ١٥٠ ‫إﱃ‬ ‫ﺟﻨﻴﻪ‬ ٥٠ ‫ﻣﻦ‬ ‫ﺑﺄﺳﻌﺎر‬ ‫اﻟﻜﻬﺮﺑﺎء‬
‫اﻟﺮﺻﻴﺪ‬ ‫ﻟﻮ‬ .‫اﻟﻜﻤﻴﺔ‬ ‫اﺳﺘﻬﻼك‬ ‫ﺑﻌﺪ‬ ‫ﺷﺤﻨﻪ‬ ‫وﺑﺘﻌﻴﺪ‬ (‫اﳌﺤﻤﻮل‬ ‫اﻟﺘﻠﻴﻔﻮن‬ ‫ﺷﺤﻦ‬ ‫ﻛﺮوت‬ ‫)زي‬ ‫اﻟﻌﺪاد‬
.‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﴍﻛﺔ‬ ‫ﻣﻦ‬ ‫ﺗﻠﻘﺎيئ‬ ‫ﻫﺎﻳﺘﻔﺼﻞ‬ ‫اﻟﺘﻴﺎر‬ ،‫ﺟﺪﻳﺪ‬ ‫ﻛﺎرت‬ ‫ﻣﺎﺷﺤﻨﺘﺶ‬ ‫وإﻧﺖ‬ ‫ﺧﻠﺺ‬
‫ﻛﻮدي‬ ‫ﻋﺪاد‬ ‫ﻣﺮﻛﺐ‬ ‫ﻟﻮ‬ :‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺗﻤﻦ‬ ‫ﺗﺤﺼﻴﻞ‬
‫اﻟﻤﻤﺎرﺳﺔ‬
‫اﻹدارة‬ ‫ﰲ‬ ‫ﻣﺤﺪد‬ ‫ﻣﺒﻠﻎ‬ ‫ﺷﻬﻮر‬ ٣ ‫ﻛﻞ‬ ‫ﺑﺘﺪﻓﻊ‬ ،‫اﺳﺘﻬﻼﻛﻚ‬ ‫ﻛﺎن‬ ً‫ﺎ‬‫أﻳ‬
.‫اﻟﺪاﺧﻠﻴﺔ‬ ‫ارة‬‫ز‬‫ﻟﻮ‬ ‫اﻟﺘﺎﺑﻌﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﴩﻃﺔ‬ ‫اﻟﻌﺎﻣﺔ‬
‫ﺑﺎﻟﻤﻤﺎرﺳﺔ‬ ‫ﺑﺘﺘﻌﺎﻣﻞ‬ ‫ﻟﻮ‬ :‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺗﻤﻦ‬ ‫ﺗﺤﺼﻴﻞ‬
‫ﻓﻲ‬ ‫اﻟﻄﻠﺐ‬ ‫ﻗﺪم‬
‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺷﺮﻛﺔ‬
١
٢
‫ﺗﴫﻳﺢ‬ ‫أﺧﺪ‬ ‫أو‬ ‫اﻟﴩﻛﺔ‬ ‫ﺗﺒﻠﻴﻎ‬ ‫ﺑﺪون‬ ‫اﻟﻌﻤﻮﻣﻲ‬ ‫اﻟﺘﻴﺎر‬ ‫ﻣﻦ‬ ‫وﺻﻠﺔ‬ ‫)ﺳﺤﺐ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﴎﻗﺔ‬ ‫أﻣﺎ‬
‫ﻋﺎﻣﺔ‬ ‫ﺧﺪﻣﺔ‬ ‫ﻋﲆ‬ ‫ﺑﻴﺴﺘﻮﱄ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺳﺎرق‬ .‫اﻟﻘﺎﻧﻮن‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﺑﻴﻌﺎﻗﺐ‬ ‫ﺟﺮميﺔ‬ ‫ﻓﻬﻲ‬ (‫ﻣﻨﻬﺎ‬
.‫ﻟﻠﺨﻄﺮ‬ ‫ﺣﻮاﻟﻴﻪ‬ ‫واﻟﲇ‬ ‫ﻧﻔﺴﻪ‬ ‫وﺑﻴﻌﺮض‬ ،‫متﻨﻬﺎ‬ ‫ﺑﻴﺪﻓﻊ‬ ‫وﻣﺶ‬
،‫ﺳﻨﺘني‬ ‫ﻋﲆ‬ ‫ﺗﺰﻳﺪ‬ ‫وﻻ‬ ،‫أﺷﻬﺮ‬ ‫ﺳﺘﺔ‬ ‫ﻋﻦ‬ ‫ﺗﻘﻞ‬ ‫ﻻ‬ ‫ﻣﺪة‬ ‫ﺑﺎﻟﺤﺒﺲ‬ ‫ﻌﺎﻗﺐ‬ُ‫ﻳ‬ " :‫ﺑﻴﻘﻮل‬ ‫اﻟﻘﺎﻧﻮن‬
‫ﺑﺈﺣﺪى‬ ‫أو‬ ،‫ﺟﻨﻴﻪ‬ ‫أﻟﻒ‬ ‫ﻣﺎﺋﺔ‬ ‫ﻋﲆ‬ ‫ﺗﺰﻳﺪ‬ ‫وﻻ‬ ،‫ﺟﻨﻴﻪ‬ ‫آﻻف‬ ‫ﻋﴩة‬ ‫ﻋﻦ‬ ‫ﺗﻘﻞ‬ ‫ﻻ‬ ‫اﻟﺘﻲ‬ ‫اﻣﺔ‬‫ﺮ‬‫وﺑﺎﻟﻐ‬
‫اﻟﺪﻋﻮى‬ ‫وﺗﻨﻘﴤ‬ ،‫اﻟﻜﻬﺮﺑﺎيئ‬ ‫اﻟﺘﻴﺎر‬ ‫ﻋﲆ‬ ‫ﺣﻖ‬ ‫ﺑﻐري‬ ‫اﺳﺘﻮﱃ‬ ‫ﻣﻦ‬ ‫ﻛﻞ‬ ،‫اﻟﻌﻘﻮﺑﺘني‬ ‫ﻫﺎﺗني‬
(٢٠١٥ ‫ﻟﺴﻨﺔ‬ ٨٧ ‫رﻗﻢ‬ ‫)ﻗﺎﻧﻮن‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻗﺎﻧﻮن‬ ‫ﻣﻦ‬ ٧١ ‫ﻣﺎدة‬ ".‫اﻟﺘﺼﺎﻟﺢ‬ ‫ﺣﺎل‬ ‫ﰲ‬ ‫اﻟﺠﻨﺎﺋﻴﺔ‬
‫ﻣﺶ‬ ‫ﺑﺮﻗﻢ‬ ‫وﺑﻴﺘﺴﺠﻞ‬ ،"‫ﻃﺎﻗﺔ‬ ‫ﺗﻮرﻳﺪ‬ ‫"ﻋﻘﺪ‬ ‫ﻏري‬ ‫ﻣﻦ‬ ‫ﺑﻴﱰﻛﺐ‬ ‫اﻟﻜﻮدي‬ ‫اﻟﻌﺪاد‬ !‫ﻣﻠﺤﻮﻇﺔ‬
.‫اﳌﺒﻨﻰ‬ ‫اﻟﺔ‬‫ز‬‫إ‬ ‫ميﻨﻊ‬ ‫ﻻ‬ ‫وﺗﺮﻛﻴﺒﻪ‬ ،‫اﻟﺤﻴﺎزة‬ ‫أو‬ ‫ﻟﻠﻤﻠﻜﻴﺔ‬ ‫ﺳﻨﺪ‬ ‫ﻣﺶ‬ ‫اﻟﻜﻮدي‬ ‫اﻟﻌﺪاد‬ ‫ﻳﻌﻨﻲ‬ .‫ﺑﺎﺳﻢ‬
!
٨ ٧

7.
‫اﻟﻤﻮاﻃﻨﻴﻦ‬ ‫ﺑﺘﻮاﺟﻪ‬ ‫وﻣﺸﺎﻛﻞ‬ ‫ﻣﻌﻮﻗﺎت‬‫اﻟﺸﻜﺎوى‬ ‫ﺗﻘﺪﻳﻢ‬ ‫ﻃﺮق‬
‫ﻟﻠﻜﻬﺮﺑﺎء‬ ‫اﻟﻌﺎدﻟﺔ‬ ‫ﻏﻴﺮ‬ ‫اﻟﺘﻜﻠﻔﺔ‬
‫اﻟﻜﱪى‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﰲ‬ ‫اﳌﺒﺎين‬ ‫ﻣﻦ‬ ‫ﻛﺒرية‬ ‫ﻧﺴﺒﺔ‬ •
‫اﳌﺒﻨﻰ‬ ‫إن‬ ‫أو‬ ،‫ﺗﺮﺧﻴﺺ‬ ‫ﺑﺪون‬ ‫وﻣﺒﻨﻲ‬ ‫ﻣﺨﺎﻟﻒ‬
‫ﻧﺴﺒﺔ‬‫وﺑﺎﻟﺘﺎﱄ‬.‫ﻣﺨﺎﻟﻔﺔ‬‫اﻟﻌﺎﻟﻴﺔ‬‫ار‬‫و‬‫اﻷد‬‫ﺑﺲ‬‫ﻣﺮﺧﺺ‬
‫اﳌامرﺳﺔ‬ ‫ﻧﻈﺎم‬ ‫ﻋﲆ‬ ‫ﻣﻌﺘﻤﺪة‬ ‫اﻟﺴﻜﺎن‬ ‫ﻣﻦ‬ ‫ﻛﺒرية‬
."‫ﻣﻘﻨﻨﺔ‬‫ﺗﻴﺎر‬‫"ﴎﻗﺔ‬‫إﻧﻪ‬‫اﻟﻨﺎس‬‫ﺑﻌﺾ‬‫ﺑﻴﻮﺻﻔﻪ‬‫اﻟﲇ‬
‫ﺣﺠﻢ‬ ‫ﻳﻘﻴﺲ‬ ‫ﻣﻴﻘﺪرش‬ ‫إﻧﻪ‬ ‫اﳌامرﺳﺔ‬ ‫ﻣﺸﻜﻠﺔ‬
‫ﺑﻴﺴﺒﺐ‬ ‫وده‬ ،‫أﴎة‬ ‫ﻟﻜﻞ‬ ‫اﻟﺤﻘﻴﻘﻲ‬ ‫اﻻﺳﺘﻬﻼك‬
‫اﺳﺘﻬﻼﻛﻬﺎ‬ ‫ﻣﻦ‬ ‫أﻛﱰ‬ ‫ﺑﺘﺪﻓﻊ‬ ‫ﻧﺎس‬ ‫ﰲ‬ ‫إن‬ ‫ﻣﺸﺎﻛﻞ‬
.‫ﻋﺎدل‬‫ﺑﺴﻌﺮ‬‫اﳌﻄﺎﻟﺒﺔ‬‫أو‬‫ﻟﻠﺸﻜﻮى‬‫وﺳﻴﻠﺔ‬‫وﻣﻔﻴﺶ‬
‫اﺳﺘﻬﻼﻛﻬﺎ‬ ‫ﻣﻦ‬ ‫أﻗﻞ‬ ‫ﺑﺘﺪﻓﻊ‬ ‫ﻧﺎس‬ ،‫اﻟﻌﻜﺲ‬ ‫وأوﻗﺎت‬
.‫ﻓﻠﻮس‬‫ﺑﺘﺨﴪ‬‫اﻟﺤﻜﻮﻣﺔ‬‫و‬
‫اﻷﻣﺎن‬ ‫ﻣﻌﺎﻳﻴﺮ‬ ‫ﺗﺠﺎﻫﻞ‬
‫ﺑﻌﺾ‬ ‫ﻟﺴﻜﺎن‬ ‫ﺑﺎﻟﻨﺴﺒﺔ‬ ‫اﳌﺸﺎﻛﻞ‬ ‫أﻛﱪ‬ ‫ﻣﻦ‬ •
‫اﻷﻣﺎن‬‫ﳌﻌﺎﻳري‬‫اﻟﻜﻬﺮﺑﺎء‬‫ﴍﻛﺔ‬‫ﺗﺠﺎﻫﻞ‬‫ﻫﻲ‬‫اﳌﻨﺎﻃﻖ‬
.‫ﻣﻨﻄﻘﺘﻬﻢ‬ ‫ﰲ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺷﺒﻜﺔ‬ ‫ﺗﻨﻔﻴﺬ‬ ‫ﰲ‬ ‫اﻟﺴﻼﻣﺔ‬‫و‬
‫اﻟﲇ‬ ‫اﻷرض‬ ‫وش‬ ‫ﻋﲆ‬ ‫اﳌﻜﺸﻮﻓﺔ‬ ‫اﻷﺳﻼك‬ ‫زي‬
.‫اﻷرض‬ ‫ﺗﺤﺖ‬ ‫ﺑﺪﻓﻨﻬﺎ‬ ‫ﺗﻠﺘﺰم‬ ‫اﻟﴩﻛﺔ‬ ‫اﳌﻔﺮوض‬
‫اﻟﺸﺎرع‬ ‫ﰲ‬ ‫اﻟﺮﺋﻴﺴﻴﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺻﻨﺎدﻳﻖ‬ ‫وﺳﺎﻋﺎت‬
‫ﺗﺘﺄﻛﺪ‬‫دورﻳﺔ‬‫ﺻﻴﺎﻧﺔ‬‫ﻣﻔﻴﺶ‬‫ﻛامن‬.‫ﻣﻔﺘﻮﺣﺔ‬‫ﺑﺘﻜﻮن‬
‫ﺑﻴﻌﺮض‬‫وده‬.‫ﻟﻠﻜﻬﺮﺑﺎء‬‫اﻟﺘﺎﺑﻌﺔ‬‫اﳌﻨﺸﺂت‬‫ﺳﻼﻣﺔ‬‫ﻣﻦ‬
.‫ﻟﻠﺨﻄﺮ‬‫أﻃﻔﺎﻟﻬﻢ‬‫وﺣﻴﺎة‬‫اﻟﻨﺎس‬‫ﺣﻴﺎة‬
‫واﻟﺒﻼﻏﺎت‬ ‫ﻟﻠﺸﻜﺎوى‬
١٢١ ‫اﻟﺴﺎﺧﻦ‬ ‫ﺑﺎﻟﺨﻂ‬ ‫اﺗﺼﻞ‬ ‫ﺷﻜﻮى‬ ‫ﻋﻨﺪك‬ ‫ﻟﻮ‬ •
‫اﻟﻜﻬﺮﺑﺎء‬ ‫وزارة‬
١٢١
‫ارة‬‫ز‬‫ﻟﻮ‬ ‫اﻻﻟﻜﱰوين‬ ‫اﳌﻮﻗﻊ‬ ‫ﻋﲆ‬ ‫ﺗﺒﻠﻐﻬﺎ‬ ‫ﻣﻤﻜﻦ‬ ‫أو‬ •
‫ﺻﻔﺤﺔ‬ ‫ﻣﻦ‬ ‫وﺗﺨﺘﺎر‬ ،‫اﳌﺘﺠﺪدة‬ ‫واﻟﻄﺎﻗﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬
‫"ﺷﻜﺎوي‬ ‫اﺧﺘﺎر‬ ‫ﺑﻌﺪﻳﻦ‬ ،"‫"ﺷﻜﺎوى‬ ‫اﻟﺨﺪﻣﺎت‬
‫أو‬ .‫اﺳﺘﻬﻼك‬ ‫ﻓﺎﺗﻮرة‬ ‫ﻣﻦ‬ ‫ﺑﺘﺸﺘيك‬ ‫ﻟﻮ‬ ،"‫اﻟﻔﻮاﺗري‬
‫اﻧﻘﻄﺎع‬ ‫ار‬‫ﺮ‬‫"ﺗﻜ‬ ‫ﺗﺤﺘﻬﺎ‬ ‫ودي‬ "‫اﳌﻮاﻃﻨني‬ ‫"ﺷﻜﺎوي‬
،‫ﻛﺘري‬ ‫ﺑﺘﻘﻄﻊ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫إن‬ ‫ﻣﻦ‬ ‫ﺑﺘﺸﺘيك‬ ‫ﻟﻮ‬ "‫اﻟﺘﻴﺎر‬
‫ﺷﻜﻮى‬ ‫ﻋﻨﺪك‬ ‫ﻟﻮ‬ "‫وﺗﺪﻋﻴﻢ‬ ‫وﺗﺠﺪﻳﺪ‬ ‫"إﺣﻼل‬ ‫أو‬
‫ﺳﻠﻚ‬ ‫ﺧﻄﺮ‬ ‫ﺑﺘﻮاﺟﻪ‬ ‫أو‬ ‫ﻧﻔﺴﻬﺎ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫وﺻﻠﺔ‬ ‫ﰲ‬
.‫ده‬ ‫اﻟﻨﻮع‬ ‫ﻣﻦ‬ ‫ﻣﺸﻜﻠﺔ‬ ‫أي‬ ‫أو‬ ‫ﻣﻜﺸﻮف‬
www.moee.gov.eg
!
١٠ ٩

8.
‫ﺷﻜﻮﺗﻚ‬ ‫ﻧﻮع‬ ‫اﺧﺘﺎر‬
،‫اﻟﺸﻜﻮى‬ ‫وﺗﻘﺪم‬ ‫ﻣﻨﻄﻘﺘﻚ‬ ‫ﻋﻦ‬ ‫اﳌﺴﺌﻮﻟﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﴩﻛﺔ‬ ‫ﺑﻨﻔﺴﻚ‬ ‫ﺗﺮوح‬ ‫إﻧﻚ‬ ‫ﺑﺘﻔﻀﻞ‬ ‫ﻟﻮ‬ •
.‫وﻣﺸﻜﻠﺘﻚ‬ ‫ﺑﻴﺎﻧﺎﺗﻚ‬ ‫وﻳﺎﺧﺪوا‬ ‫ﻫﻴﺴﺘﻘﺒﻠﻮك‬
‫ﺟﻬﺎز‬ ‫ﰲ‬ ‫ﻃﻮل‬ ‫ﻋﲆ‬ ‫ﺗﺒﻠﻎ‬ ،‫اﺗﺤﻠﺘﺶ‬ ‫ﻣﺎ‬ ‫ﻣﺸﻜﻠﺘﻚ‬ ‫ﻟﻮ‬ •
‫ﺑﴩط‬ ‫اﳌﺴﺘﻬﻠﻚ‬ ‫وﺣامﻳﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻣﺮﻓﻖ‬ ‫ﺗﻨﻈﻴﻢ‬
.‫اﻷول‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ارة‬‫ز‬‫و‬ ‫ﰲ‬ ‫ﺷﻜﻮى‬ ‫ﻗﺪﻣﺖ‬ ‫ﺗﻜﻮن‬ ‫إﻧﻚ‬
:‫اﻟﺠﻬﺎز‬ ‫ﻣﻮﻗﻊ‬ ‫ﻣﻦ‬ ‫اﻟﺸﻜﻮى‬ ‫اﺳﺘامرة‬ ‫ﺣﻤﻞ‬
egyptera.org/ar/elshkawa.aspx
‫اﻟﺸﻜﺎوى‬ ‫ﺗﻘﺪﻳﻢ‬ ‫ﻃﺮق‬‫اﻟﻜﺒﺮى‬ ‫ﺑﺎﻟﻘﺎﻫﺮة‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺷﺮﻛﺎت‬ ‫ﻣﺮاﻛﺰ‬ ‫ﻓﺮوع‬
‫اﻟﺘﻮزﻳﻊ‬ ‫ﺷﺮﻛﺎت‬
.‫ﻧﴫ‬ ‫ﻣﺪﻳﻨﺔ‬ ‫أول‬ ‫ﻗﺴﻢ‬ ‫ﺑﺠﻮار‬ ،‫اﻟﻨﴫ‬ ‫ﻃﺮﻳﻖ‬ ٢ :‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺘﻮزﻳﻊ‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﺷامل‬ ‫ﴍﻛﺔ‬
٢٢٧٠٨٩٩٤ - ٢٢٧٢٥٠٩٥ - ٢٢٧٢٤٤٠٩
.‫اﻟﻘﺎﻫﺮة‬ - ‫ﻳﻮﻟﻴﻮ‬ ٢٦ ‫ﺷﺎرع‬ ٥٣ ‫رﻗﻢ‬ :‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﺘﻮزﻳﻊ‬ ‫اﻟﻘﺎﻫﺮة‬ ‫ﺟﻨﻮب‬ ‫ﴍﻛﺔ‬
٢٥٧٥٩١٢١ - ٢٥٧٦٦٦١٢
‫ﺗﻬﻤﻚ‬ ‫ﻣﻮاﻗﻊ‬
:‫اﻟﻜﻬﺮﺑﺎء‬ ‫ارة‬‫ز‬‫و‬
www.moee.gov.eg/tarshed : ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻟﱰﺷﻴﺪ‬ ‫ﻋﺎﻣﺔ‬ ‫إرﺷﺎدات‬
:‫اﳌﺴﺘﻬﻠﻚ‬ ‫وﺣامﻳﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﻣﺮﻓﻖ‬ ‫ﺗﻨﻈﻴﻢ‬ ‫ﺟﻬﺎز‬
‫ﻟﻠﻄﺎﻗﺔ‬ ‫اﻷﻣﺜﻞ‬ ‫اﻻﺳﺘﺨﺪام‬ ‫إرﺷﺎدات‬
gyptera.org/ar/tarsheed.aspx
‫اﳌﺴﺘﻬﻠﻚ‬ ‫وواﺟﺒﺎت‬ ‫ﺣﻘﻮق‬
egyptera.org/ar/cons_right_oblig.aspx
‫اﻟﺬﻛﻴﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫ﺧﺪﻣﺎت‬ ‫ﻣﻮﻗﻊ‬
www.egypterases.com
١٢ ١١

9.
www.tadamun.info ‫إﻟﻜﱰوين‬ ‫ﻣﻮﻗﻊ‬ - contact@tadamun.info ‫إﻟﻜﱰوين‬ ‫ﺑﺮﻳﺪ‬
‫اﻟﲇ‬ ‫اﻷﺳﺎﺳﻴﺔ‬ ‫اﻓﻖ‬‫ﺮ‬‫اﳌ‬ ‫ﻣﻦ‬ ‫اﻟﻄﺒﻴﻌﻲ‬ ‫واﻟﻐﺎز‬ ،‫واﻟﻜﻬﺮﺑﺎء‬ ،‫اﻟﴩب‬ ‫ﻣﻴﺎه‬ ‫ﺗﻌﺘﱪ‬
‫ﻧﻮﺻﻞ‬ ‫ﺑﻨﻘﺪر‬ ‫ﻣﺶ‬ ‫اﻟﻮﻗﺖ‬ ‫ﻣﻌﻈﻢ‬ .‫اﻟﻴﻮﻣﻴﺔ‬ ‫إﺣﺘﻴﺎﺟﺎﺗﻨﺎ‬ ‫ﻟﺘﻠﺒﻴﺔ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﺑﻨﻌﺘﻤﺪ‬
.‫ﻣﻔﻬﻮﻣﺔ‬ ‫ﻏري‬ ‫اﳌﺘﺎﺣﺔ‬ ‫ﺑﻴﺎﻧﺎﺗﻬﺎ‬ ‫ﺑﺘﻜﻮن‬ ‫أو‬ ،‫دي‬ ‫اﻓﻖ‬‫ﺮ‬‫اﳌ‬ ‫ﻋﻦ‬ ‫ﳌﻌﻠﻮﻣﺎت‬
‫اﳌﻮاﻃﻦ‬ ‫ﺣﺼﻮل‬ ‫ﺑﺄﻫﻤﻴﺔ‬ ‫ﺑﺘﺆﻣﻦ‬ “‫ﺑﺎﻟﻘﺎﻫﺮة‬ ‫اين‬‫ﺮ‬‫اﻟﻌﻤ‬ ‫ﻦ‬ُ‫ﻣ‬‫اﻟﺘﻀﺎ‬ ‫”ﻣﺒﺎدرة‬ ‫وﻷن‬
،‫وواﺟﺒﺎﺗﻪ‬ ‫ﺣﻘﻮﻗﻪ‬ ‫ﳌﻌﺮﻓﺔ‬ ‫أﺳﺎﳼ‬ ‫ﻛﴩط‬ ‫وﺻﺤﻴﺤﺔ‬ ‫واﺿﺤﺔ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻋﲆ‬
‫وﻃﺮﻳﻘﺔ‬ ‫ﻧﻈﺎم‬ ‫ﻋﻦ‬ ‫اﻟﺨﺎﺻﺔ‬ ‫اﻟﺒﻴﺎﻧﺎت‬ ‫ﻧﺠﻤﻊ‬ ‫ﺣﺎوﻟﻨﺎ‬ "‫ﻦ‬ُ‫ﻣ‬‫"ﺗﻀﺎ‬ ‫ﰲ‬ ‫ﻛﺪه‬ ‫ﻋﺸﺎن‬
.‫أﻛﱰ‬ ‫ﻧﻔﻬﻢ‬ ‫ﻧﻘﺪر‬ ‫ﻋﻠﺸﺎن‬ ‫اﻹﻣﻜﺎن‬ ‫ﻗﺪر‬ ‫وﻧﺒﺴﻄﻬﺎ‬ ،‫دي‬ ‫اﻟﺨﺪﻣﺎت‬ ‫ﺗﻘﺪﻳﻢ‬
‫ﺑﺎﻟﻘﺎﻫﺮة‬ ‫اين‬‫ﺮ‬‫اﻟﻌﻤ‬ ‫ﻦ‬ُ‫ﻣ‬‫اﻟﺘﻀﺎ‬ ‫ﻣﺒﺎدرة‬
‫اﳌﻮاﻃﻨني‬ ‫ﻟﺠﻤﻴﻊ‬ ‫أن‬ “‫ﻦ‬ُ‫ﻣ‬‫”ﺗﻀﺎ‬ ‫ﻣﺒﺎدرة‬ ‫ﺗﺆﻣﻦ‬
.‫ﻣﺪﻳﻨﺘﻬﻢ‬ ‫ﰱ‬ ً‫ﺎ‬‫ﻣﺘﺴﺎوﻳ‬ ً‫ﺎ‬‫ﺣﻘ‬